sales associate

intern

coordinator

senior client representative

senior analyst

Mackenzie Investments

What is the best part of working at the company?
The only good part was other colleagues who mad the day easier and actually provided assistance to less tenured employees. 

What is the most stressful part about working at the company?
The volume of calls you were expected to take was unrealistic, managers micro-managing your every move all day long while providing very little support, the knowledge gaps in training that you were expected to run around and figure out for yourself, and the very cliquey office politics amongst senior management. 

What is the work environment and culture like at the company?
Very fake and apathetic; it seems like they’re all interested and willing to support you in the beginning to save face, but will only provide cookie-cutter solutions to your needs and make it LOOK like they’re helping. It also felt extremely performative with all the measures they’d take to make it look like an inclusive environment, they love DEI’s and to make the company appear accepting. If your work/personality aren’t up to their insane standards, they’ll push you out via manipulation tactics and make you want to quit. 

What is a typical day like for you at the company?
Extremely stressful, forced to take back to back calls with very little in between time. All situations could vary from 2 minute calls with an experienced client or 2 hours with an elderly client; both were measured with the same metrics that counted towards your bonus. If you don’t understand what your client needs, then you are constantly running around the office floor looking for answers.

Had one supervisor for 6 months who acted like a tin horn dictator and expected perfect customer calls. He would take you into a room and play your call with the customer and analyzed word by word. He had no people skills for the staff and went back to his other job. After he left had 4 trainee supervisors over my last 6 months there. Training was fly by the pants mentality. It's either sink or swim. I was hired with 9 other staff and after 1 year only half the staff were left, sort of like the trenches in WW1.
Culture is ok as they have staff parties at work and in the evening. If you are an excellent employee they treat you like a rock star, ie quarterly rewards for outstanding performance, and if you are average they treat you like a criminal

Client Services role, dealing directly with high-net worth financial advisors. Small dedicated teams in different branch offices must coordinate to manage the pool of advisors that qualify for this increased level of service. 

Expectation is that you will follow through with a call from start to resolution. This will sometimes conflict with your requirement to answer a certain number of calls per hour. Quality is one of the key focuses for this team. Compensation is decent. Annual bonus is determined by your ability to meet quality and productivity goals.

Management team is very supportive and approachable. Work is always really busy for me especially because we are short staffed (manager and Senior Analyst left during the busiest time last year). 

The hardest part of the job is to trying to do two people's job, having to work overtime everyday and not having work-life balance.

The best part of the job is the learning opportunity. Since we are short staffed, management team relies on my work a lot. Therefore, i get an opportunity to prove myself as well as work closely with the senior management team.

The most enjoyable part of the job is taking new projects and leading it. The tight deadlines motivates think more efficiently and the challenge brings the best in me.

Employees were constantly required to work overtime on Saturdays or on weekdays. The workflow system tracks the time it takes for each account request and when you take your breaks and lunch. The managers are quite strict with when and how long you take your breaks. Employees were given a score based on their keystrokes as a percentage compared to the 'best practice', in other words the most accurate and fastest keystroke order. Computers were often too slow and the workflow system often stopped.

Work is subjective, depending on which team you worked with. My team was very supportive and I had a good working relationship with them. I wanted to be considered for a sales position, but they didn't have any openings so I had to look elsewhere. The vacation time at the beginning isn't the greatest but after one full year they tagged on another week for time off. Benefits when I was working there were really good; however from what I understand there were some changes after I left. I hope that the work environment is still good overall.

Working for this company is extremely challenging. Some of the leaderahip is good but the vast majority of leadership is set in there ways because that's what the industry says what is right. Leaders very rarely take a different approach and when some starts to get buy in for a different approach or there is a difference of opinion, they are quick to remove you from your role. Overall culture is high stress and the company encourages the high stress environment. If you have a family or anything to do away from the company, you expected to make arrangements for them  for optics at company events and there are a lot of company events. 

Working at MacKenzie Financial was a very positive experience for me, even as a short-term contract employee. 
Management was very professional, ensuring that all employees were kept up to date on the day to day business of the office. I enjoyed a great relationship with my co-workers, which was a good, positive mix of people.
As the job itself involved data entry, the hardest part was pushing through the monotony of the job. At the same time, he most enjoyable part was seeing those very tasks through and ending the day with the satisfaction of a job well done.
A good company with a ot of respect for their staff, full-time or otherwise.

People were very friendly, ready to help each other. I've learned how to manage my time and the managers provided excellent support to their employees. They make sure that every individual were given proper training to ensure the employees will provide great customer service. Acknowledging and recognizing the employee's contribution to the team. Free lunches and dinner during RRSP months. Even though sometimes I feel exhausted, still I was happy to be working with this company. Also, you can bring your partner/friend to Christmas party :)

Strongly encouraged to be a self motivator who can initiate contact with clients and perform tasks at hand without regular supervision. Company offers limited areas of growth in Alberta however Toronto and Vancouver offer definite growth opportunities. 
Mackenzie offers their employees a comfortable and friendly work environment allowing the opportunity to have possible face to face contact with clients during events.

Top Job Titles	Average salary
Sales associate 17 salaries reported	$55,721 per year
Intern 3 salaries reported	$50,000 per year
Coordinator 9 salaries reported	$44,889 per year
Senior client representative 2 salaries reported	$55,000 per year
Senior analyst 6 salaries reported	$76,333 per year

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