shift manager

team member

restaurant manager

financial controller

assistant general manager

Mad Radish

When I was offered a role at Mad Radish, I was super excited! Seemed like a great, local company that offered flexible hours, close-knit workers relationships, and great opportunities. If that's the job you're looking for, heed my advice: run while you can.

My time at Mad Radish is what I imagine dogs that used to sniff out land mines felt like. Everywhere you seem to step, it blows up in your face. Initially hired, you are asked to do hours of training modules, without pay. That was something I was willing to overlook. Then, I got my hours - as a student, I had asked for 15 to 20 hour work weeks, so I could keep atop my classes. Very quickly, I was thrown into 40+ hour workweeks in a terrible store that had no compassion or understanding for training new onboards, describing routines and policies, or even giving you basic respect. My fourth shift I left the store crying.

Despite this, I stayed on and was promoted to a Manager position very rapidly. Sound's great, you're thinking! And I thought so too... until I realized I was essentially being forced to do extra hours of work (on top of what was already expected of me - which is a lot), manage and train new staff (while lacking proper training myself) and also run the store open to close somewhere in the meantime. Needless to say, a lot of pressure for someone who wanted a 15/20 hour workweek. I also came to find out the company has a history of not offering raises with this position. Sounds like  exploitation of labour to me. This lifestyle - this COMPANY - is simply not sustainable.

This also does not mention the way I was treated in my time there. Consistently I was degraded, belittled, yelled at in front of customers, rushed and entirely whipped by the upper level management. It was embarrassing, infuriating, and ultimately, the final straw that broke the camel's back. I found the first new job that I could, and haven't looked back since.

If I could give any advice to new onboards, it's simply this - find a friend and cling to them. You'll need someone to vent with after nearly every shift. Try your best to last as long as you can - and good luck.

Mad Radish has great food and standards. It is similar to any other fast food or gourmet fast food place in the type of work.
The training is online and in house and very comprehensive - you even need to do one module before coming to your first shift, it is easy and sets you up well.
The work is fast paced and not difficult. You need a good amount of energy.
All staff get mixed tasks, which include serving, prepping and cooking the food and cleaning in quiet time. The standards are high but the prep work is made very easy using the simplest recipes.
As a team member you are paid fairly and if you are seen to be a good worker they do offer payrises!
As a shift manager you have more responsibility and are responsible for what happens on your shift, this is recognized in the competitive pay.
Mad Radish are great at recognizing talented workers and are constantly promoting staff. Team members to shift managers, shift managers to AGMs and AGMs to GMs. So it is a great place to work if you are looking for career advancement in the industry.
It is a great place to meet new people and the staff are all so helpful!

A typical day at Mad Radish is fast-paced and stressful due to constant understaffing. I often had to take on multiple roles during one shift, which made it difficult to stay on top of tasks and maintain quality service. While I learned how to multitask and work under pressure, the experience was more exhausting than rewarding.

Management seemed disconnected from the day-to-day challenges, with limited support and unrealistic expectations. The workplace culture was rushed and reactive rather than supportive and team-oriented.

The hardest part of the job was handling peak hours without enough team members. The most enjoyable part was connecting with a few great coworkers who helped each other get through the shift.

Overall, I wouldn’t recommend this as a long-term workplace unless staffing and communication improve.

Bad work experience for most - a direct reflection of company's obsession to grow quickly. It quickly becomes evident that staff are at the bottom of their priority list. If you are looking for a part-time job for short term, its fine. But, do not commit to the company. 

- Staff are amazing

- Management is highly disorganized (mostly because the whole company is), won't listen to staff, and manipulative - lack of transparency and communication 
- Management avoids dealing with problems and confrontation
- View all staff as replaceable 
- Witnessed many staff members get used and treated very poorly (long and short term)
- They refrain from giving promotions for as long as possible to avoid paying properly
- No effort put into proper training and management lack experience in food service
- Can become toxic environment for some

The problems with Mad Radish started early on. My training consisted of online modules that were excessive and tedious. I spent a good 3 hours for the company before getting paid. 

Aside from the online portion my training was non existent. Team members were supportive but due to the fast pace and stress I felt overemlmed right away. The problem is with the management I think. They are intimidating. They would call you on your days off and don't seem to care if you have a life outside work (which is stressful). After not getting trained, upper management was harsh with my job performance only a few weeks in. I didn't feel comfortable with the work environment. I started off keen and ready to learn expecting to enjoy working for a start up and quickly realized it was all about what was convenient for management.

Interview was surprisingly easy. I did a lot of research on the company and practice some interview questions but it was not even necessary to get the job. Like any other fast food restaurants, you are expected to work fast and getting paid minimum wage.  Some managers are nice but some are just nitpicking and irresponsible.  I have many closing shifts with this manager who does absolutely nothing except starting at her cell phone then blame me for not being able to get off work early because I "work too slow" when in reality its because she was making me do all the work that she was supposed to do. But, some managers do give out free food even if you do not work more than 5 hours.

My experience at Mad Radish was deeply disappointing due to several key issues. The lack of fixed schedules made it nearly impossible to plan my life outside of work, as shifts were erratic and frequently changed at the last minute. Additionally, despite promises of a certain number of hours, I consistently received fewer shifts than expected, leading to financial instability. The management was unresponsive and dismissive, failing to communicate effectively or address employee concerns, which created a toxic work environment. This pervasive negativity and lack of support from management led to high stress and low morale among the staff, making it an overall unpleasant place to work.

I've been working with the company for several months and I'm genuinely surprised and delighted by how the management team empowers their staff. I've been given many opportunities to learn new skills and to sharpen my existing ones. 

Start-up culture isn't for the faint of heart, so the work environment requires you to come equipped with hustle, grit and a can-do attitude. There will be times when you'll be asked to do tasks that might not necessarily align with your job title, but don't get discouraged. If you possess the mindset of working towards the 'bigger picture', then this is the company for you. The pay off is worth it! It's a wonderful company with endless potential.

Job duties

-Ordering
-Opening/Closing duties
-Prep, cooking, cleaning (usual fast food tasks)
- Running around to other locations and grocery stores for stock. 
-Overseeing staff who did not want to be there.


During my time at MR we had multiple GM's come through and none of them lasted. The operations manager at the time had unreasonable expectations for the pay given and brought an insanely negative attitude to the workplace.  In my 4 months there we could not keep any staff past their probationary period. The menu was all over the place and difficult to execute at times. I would not recommend working here. 

Top Job Titles	Average salary
Shift manager 4 salaries reported	$19.74 per hour
Team member 3 salaries reported	$18.33 per hour
Restaurant manager 1 salary reported	$49,000 per year
Financial controller 3 salaries reported	$85,000 per year
Assistant general manager 1 salary reported	$46,500 per year

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