room attendant

breakfast attendant

kitchen helper

housekeeper

housekeeping supervisor

Manga Hotels

What is the best part of working at the company?
Passing QA at 93% after failing QA Inspection.

What is the most stressful part about working at the company?
Leadership consistently demonstrated a pattern of condescension, public belittling, and dismissive communication. Constructive feedback was rare; instead, remarks were often threatening or undermining, including statements implying my role was unnecessary despite clear operational improvements. Being told — in front of staff — to disregard my earned lieu day after working 14 consecutive 11–13 hour days for a successful QA inspection was deeply unprofessional and disrespectful.
Additionally, comments were made questioning my religious practices, which is inappropriate in any workplace and reflects a lack of inclusivity and respect.
While I am proud of the measurable improvements achieved and the strong rapport built with staff, the leadership culture created an environment that was mentally exhausting and unsustainable. Hard work was expected, but respect and accountability were not reciprocated.
Significant change in leadership approach, professionalism, and respect for staff well-being is needed.


What is the work environment and culture like at the company?
Leadership communication was often condescending and publicly critical, creating low morale and limited psychological safety. Greater respect, inclusivity, and professionalism are needed to foster a healthier workplace culture.

Company wants to grow always but wants their employees to be stressed out with low pay around the area, no benefits, no increments , short staffed, untrained staff, so much staff turn over, rude managers & supervisors, dirty politics, dealing with rude customers & no support of managers, they want employees to work for which they’re not paid and not part of their job. Owner & managers are only interested to know revenues profit & sold out night. Taking lots of overbooking & managers leave staff to face rude customers due to over-bookings. No staff meals no appreciation but ready to always fire even if they are short staffed. Head office management is the worst. Never work for this company. They calculate  worked hours, vacation pay , stat pays as per their own standards. Work 80 hours get paid 72 hours then wait for next pay check period to get paid for previous short payment.

The main problems are the nit picky micromanagey aspects of the work culture. We are grossly underpaid and turnover in the head office is extremely high.
To save money due to the pandemic, they cut all management's dental and reduced their paramedical cap which saved approximately 100k.
Shortly thereafter we found out (not by way of corporate) they purchased two more hotels. Wtf?
It's all a smoke and mirrors show, with personnel in the Toronto head office arranging groups at hotels in other provinces leaving them with the mess to clean up.
Annual salary increases don't happen here. It is all about the bottom line. They're looking in the wrong direction and heading down an irreversible path!

If you already have a stable job, do not leave it for this company. At best, it can serve as a temporary option until you secure something better.
This organization is extremely cost-driven and invests very little in its employees. Management is focused solely on revenue, with little regard for people. Senior leaders often display unprofessional attitudes, and without an HR department in place, poor behavior goes unchecked. Employees face constant micromanagement and, at times, humiliation in daily operations. The culture feels less like a professional workplace and more like a rigid classroom with unempathetic teachers. Overall, it is not a healthy environment for long-term growth or career development.

Manga is not worthy of professionals. They do not respect nor value you as an individual or as an employee. Owners and Management is completely dependent on biased feedback given by on property seniors who are ace politicians and who will do anything to secure their own positions. These seniors have been with Manga for many years and have a power hold. They color management perceptions to cover their insecurities.  Hard work, performance and professionalism is not recognised nor appreciated. Only seniority and sycophancy will survive and grow in Manga Hotels.Please do not work here because you will be wasting your efforts and your time.

The work environment is highly toxic and unsupportive. Management operates through constant micromanagement rather than trust, which creates unnecessary stress and prevents employees from doing their jobs effectively. There is little to no focus on employee development, career growth, or work-life balance. Communication is poor, with leadership showing a lack of transparency and empathy. Overall, morale is extremely low, and the culture discourages innovation, collaboration, and professional growth. This is not a company I would recommend for anyone looking for a healthy or positive work experience. Please  I highly recommend to never for this company!  Highly unhealthy and extremely toxic! 

Properties are extremely micromanaged from head office in Toronto. Management is berated and questioned daily by emails and calls. It does not matter how much industry knowledge the staff has .. Toronto knows best … 

Head office has no regard for signed agreements with clients, resulting in unhappy guests and loss of business. On top of that the abuse staff takes from the homeless guests being put up in the hotels from contracts signed above property level… makes you wonder how long that staff will stick around. You need your staff now more then they need you.

Trust your employees and property level management. Once they are gone who are you going to have. 
Don’t buy into a brand you can’t afford to keep up with. 

I worked in the corporate office and was given empty promises as far as growing in the department was concerned. I proved myself day in day out, by taking more duties while putting extra hours. Neither was acknowledged for completing tasks before due date nor was my pay rate increased. Couple of staffs are down to earth, but Management level Officers lean towards productivity and not  humanity. One advise to new employees, ensure the hours of work is finalized before you sign the contract.

I am surprised that a company like this is able to operate in Canada without being reported to the labour board. Employee well-being is clearly not a priority senior management shows poor leadership, the owners are overly controlling, and the culture creates constant stress with little empathy for staff. There is no proper training, yet expectations are unreasonably high, leading to a toxic environment that leaves employees drained. The way people are treated is unacceptable, and the company already carries a poor reputation in the industry. My advice: think twice before accepting an interview here.

- staff not wearing masks properly and not listening to covid guidelines
- untrained staff expected to handle pool chemicals with no PPE
- front desk employees frequently moved guests who booked accessible rooms into not accessible rooms (big no no)
- guests who had cars broken into were treated terribly at managers direction
- management did not care
- it was embarrassing to be associated with this company.
- wages were less than advertised, no benefits, schedule only catered to one person
- treatment of staff going through family emergencies was shameful

Top Job Titles	Average salary
Room attendant 3 salaries reported	$18.20 per hour
Breakfast attendant 2 salaries reported	$19.08 per hour
Kitchen helper 3 salaries reported	$17.77 per hour
Housekeeper 3 salaries reported	$17.77 per hour
Housekeeping supervisor 1 salary reported	$39,000 per year

Working at Manga Hotels: company overview and reviews

Manga Hotels

Manga Hotels ratings

Popular jobs at Manga Hotels

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected