receptionist

lot attendant

mécanicien automobile

automotive technician

delivery driver

Mercedes-Benz Group

Mercedes-Benz Canada is a great brand to associate with, with many friends and family swooning when saying you work for the company. Some of their perks are top-notch, like the employee vehicle plan. However, fundamentally, there are way too many inefficiencies, miscommunications, and lack of commitment from management to really recommend this place for anyone long-term.

Most teams have a "cover your own behind" mentality, which keeps business from getting done as teams simply only look out for their best interests and never want to take risks and try to grow the company. Furthermore, there is no consistent goal or values to work towards since the ones that are available are simply fluff and do not have any actual ideas or strategy behind them. Management always says to live so and so value, or work with so and so in mind but never really explain their rationale - it's simply fluff.

Their technology is archaic that it's almost comedic. Their "suite" of products doesn't actually have single-sign-on although they say it does and employees need to memorize about a dozen passwords to get into all the systems. And once into the systems, they're old and inefficient. There doesn't seem to be any real commitment to technology in the near future as there's no budget for it. The speed of the internet is also insanely slow and wi-fi isn't available for employees.

A lot of the above points may be dismissed if the salary was on par with market standards - but unfortunately, it's not. Salaries are below average, and budget isn't available for new programs, software, or technologies. Ergo, it's justified if employees just went in on a day to day basis to do the bare minimum as that is essentially what the company is paying employees to do.

Despite all of that, the culture and camaraderie between employees is awesome. There are tons of work activities and inclusion & diversity events where employees really get behind campaigns. The commitment to employee engagement is slightly there, with the employees primarily driving it forward while executives and management team don't really participate - so there's a clear disconnect between senior leadership and regular employees. 

I would only recommend this place if you're starting out in your career and want to learn the basics of how a corporation runs or if you truly are a fan of the brand and can dismiss all the negatives. Or if you're looking for a company to retire with. If you're in the prime of your career and looking to disrupt and make changes, I would steer clear of Mercedes-Benz Canada. If Mercedes-Benz Canada can devote the same love and devotion for selling cars towards its employees, they would have a winning formula. Unfortunately, they're too committed to record-breaking sales and not committed enough on record-breaking employee growth.

•	Reporting to the Director of Human Resources for North America, leading in the development and implementation of safety standard operating procedures so that a culture of safety becomes an integrated continual part of doing business the right way all the time. 
•	Instilling the importance of participation in all employees to maintain an internal responsibility system where unsafe work is a morally unacceptable practice. This is conducted in a union environment of more than 550 people, of which more than 350 people are hourly plant employees. 
•	Creating, implementing and updating fundamental safety program elements such as Employee and Visitor Orientation, Supervisor Due Diligence, WHMIS Chemical Safety, Lockout / Tag-out, Forklift & Pedestrian Safety, Material Handling, Crane Safety, Fall Arrest, Contractor Control, Ergonomics and Musculoskeletal / Repetitive Strain Prevention, Accident Investigation and Emergency Response.
•	Acting as project leader for implementation of ISO 14001 (Environment) for all Daimler Buses facilities in North America (corporate initiative involving five facilities in North America). This included cost saving initiatives of over $500 K through waste and energy reduction review
•	Continuing to oversee and manage all environment, health and safety aspects as well as coordinating all training programs for the entire facility. 

Acting as the Certified Management Representative for the Joint Health and Safety Committee, Site Radiation Safety Officer, and ISO Quality Management Representative.
• 	Implementing and monitoring all necessary programs, policies, and procedures to comply with all corporate and government Environment, Health and Safety standards.
•	Participating in quarterly Senior Management review meetings regarding the effectiveness of both the Health and Safety and Quality system programs. 
•	Implementing and monitoring all safety and quality aspects in order to maintain both compliance and ISO 9002 registration.
•	Initiating and tracking all preventive and corrective actions for all non-conformances as needed (includes monthly root cause analysis, cost of quality analysis and department allocation, internal non-conformances, and customer returns).
•	Overseeing and managing all safety, security and quality document control for the facility.

- Very toxic culture under the current management group
- CEO is very fake and doesn't know how to run an operation
- Has a history of chaos everywhere he has been (China, US)
- He is Canadian but acts nothing like one of us!!
- Needs a real reality check on his management style (or lack of thereof)
- Is not very well liked by the dealers in our network
- Once you say one thing that he interprets as criticism, look out!
- Many people have been leaving the company since he was installed 3.5 years ago
- It seems that they seek out and actively promote all the wrong people time and time again
- The Finance department needs some srious help too
- The new CFO is not a very sociable person and has trouble with his communications skills
- Many unhappy people in this department and are looking for work elsewhere
- Marketing is a black hole
- HR needs some serious restructuring
- Customer Services needs a new leader because, although some one does have this job it's as if he doesn't exist
- Many changes have taken place over the past few years and the vast majority (99%) have been very bad for morale
- Upper management lack the ability to listen to the employees or just simply choose to ignore them altogether
- This used to be a great place to come to work but no longer
- People just come in, do their jobs and go home
- It is a real shame how low this company has suck in such a short period of time

Having been in the auto industry for a long time, you would think Canada's largest MB dealership would be a great place to work. Think again.
The service manager is clueless: 1) managing people, 2) motivating people, 3) being professional. Broken promises about pay; as soon as you start working there all previous $ agreements are off the table and will try to justify by giving you poor performance reviews. It is quite hilarious to get given a poor review yet every other day manager asks what did the 'other dealer' do in x situation. Best condescending line in debates is, "I don't think you understand [insert name]." Oh gee, thanks for that.
Treats workers like objects, there is no "Can you please stay late?" its "Stay late or I will hire someone else."

Gossip and lies get thrown around about people who try to stand up for what is right.

G.M pretends to listen to ground workers, sadly in reality he will believe every word the managers say over all else. Has very good gift of the gab but never delivers.

Old shop foreman who was a fantastic individual was overworked and treated poorly. Forced out. New shop foreman has said questionable things to certain technicians which are definitely offensive. 

The biggest disappointment was H.R. Does not operate like human resource department, information does not stay confidential at all. Says it all really.

I'm so grateful for working here, just because I learned how poor a working environment can be with clueless managers always pointing the finger at everybody but themselves; should be finding to solutions to problems like normal managers do. Shameful.

What is the best part of working at the company?
When I first started I was the only shuttle driver and quite often didn’t even get a lunch. I was late picking up customers because didn’t have enough help. One of the service managers used swear words at me. One of the managers who was very kind and thoughtful was let go. The last general manager was not very thoughtful and found him not easy to communicate with.  The majority of coworkers were very nice to work with. The benefits was very good, the atmosphere was very clean and presentable. The president and owner was very pleasant and a delight to work with. The lunch/ coffee deli was also well served by Bo. It would have been great to have been employed under the new general manager because in simple terms he is a fair and caring down to earth man with an open door policy. 

What is the most stressful part about working at the company?
When I started working as the only shuttle driver and quite often not having lunch and when I was ready to go home I was asked to drive another customer home and ended up staying at least another hour or more.

What is the work environment and culture like at the company?
It was very stressful being the only driver and quite often I was driving in rush hour. At times the front desk including the service department was disorganized.

What is a typical day like for you at the company?
When the company employed many drivers there was too much down time. The pick up and drop off times were not organized efficiently.

I was excited when I got selected to participate in this Make Your Mark Internship program at Mercedes-Benz Canada Head Office but the excitement vanished after a couple of months working here. Nothing new was happening. Work duties and responsibilities became repetitive and they expect you to do the same routine everyday for 6 months to 1 year. I also realized that the company is very traditional with no advancement in technology whatsoever. A lot of employees still needed to print files and waste papers. Everyone at Head Office does their own thing. There is little to no socialization at all as it is the most quiet work environment ever. You can imagine a traditional work space with standard sized cubicles next to each other. No collaborative work space at all. This work place does not attract millennials or newer generations to work for them. Employees aren't happy which explains why they did not receive the award "Great Place to Work" in 2018. They constantly promote internal employee growth but there is barely any! A lot of interns left after a couple months of interning here as they could no longer stand the management or the work they were assigned to do. I would recommend recent graduates to work here to put the employer name on your resume but trust me, there is no employee growth here at all.

The people, for the most part are amazing, the hours are what you can expect from the industry, scheduled 8 hour shifts, which are often much longer. No OT pay, but for most people who love their jobs this is not an issue, except for when personal time requests are not respected outside of scheduled hours. The work/ life balance is not for everyone. Management fails to help their most committed and loyal employees grow within the company. When I first started, after previously working in several different car dealerships, my immediate impression was that the building felt much different. I fell in love with the atmosphere, the culture, and most of all - the amazing people I got to work with . However, as time went on, the numbers meant more to management than the people who put their hard time and work in with customers to grow genuine relationships, which in my opinion is what makes an environment feel so welcoming and special, and separates you from the rest. More time needs to be spent ensuring the people who love the company, are given correct tools and opportunities to flourish - instead of being cut short of their potentials.

I worked at Mercedes Benz Burlington for almost a year and a half. In that time they hired 2 GM's, and 3 service Managers.
The dealership would not book enough work for technicians to make money. I spent my first 6 months on an 80 hour guarantee, as if i started taking jobs from the other technicians, no one would be making 80 hours  every 2 weeks.
It is a significant fight to get paid for warranty work. 
Once Covid-19 hit, they laid off almost every technician, only keeping 2 techs and 1 apprentice on staff. I was laid off for 10 weeks with 0 contact from the dealership in the slightest. No call, text or email. At 10 weeks i contacted the dealer, and was told there is no eta. The technicians they chose to bring back were chosen by popularity with the General Manager and Owner, as they brought back techs who put out little to no work, and spent hours on their phone every day, Instead of technicians who had more training, Produced more hours, and had seniority, and im not referring to myself.
The technicians are great to work with, and are more than willing to help each other out. 
Management on the other hand is extremely incompetent.

Management only cares about current senior sales staff. They assume everyone that walks in is an exporter- especially Asians. You're not allowed to sell cars to people who don't live in Oakville. Management will ask you to tell the customer to leave. You have to park down a side street and walk 10 minutes to the dealership crossing a busy road. Horrible when its icy, one woman slipped and broke her arm. 

Horrible lay out of the dealership- lots of stair cases. If you need to show a car you have to walk down the stairs, through the shop, up the shop stairs, onto the roof- find the car you're looking for, grab the stock number to the 3 cars that are blocking that car, go down the stairs, through the shop. back up the stairs to the show room, into the key box, find out the key is with the lot attendant, call the lot attendant. find out he is down the road where the rest of the inventory is kept and he has 50 keys with him

A typical day would entail sending drawings out for quotation, placing orders and publishing the first delivery date. A field in AS400 system with future requisitions had to be sourced by date of requirement. Another field in the system monitored all discrepancies with invoices that had to be corrected and negotiated with the Suppliers. One more field would keep track of all rejected or damaged material by the company by which the buyer would have to pay for rework. Anything returning for credit was handled by the scheduling department as everything was purchased on blanket P/Os and weekly schedules were sent out. I learned how to multitask, how to build partnerships with Suppliers so we could establish long term agreements for reductions and they would understand when urgent work was required. The hardest part of the job was the lack of communication from the top end of the company down through our department. The most enjoyable part of the job was developing strong working relationships inside and outside the department and the company.

Top Job Titles	Average salary
Receptionist 7 salaries reported	$17.50 per hour
Lot attendant 3 salaries reported	$18.33 per hour
Mécanicien automobile 3 salaries reported	$33.33 per hour
Automotive technician 2 salaries reported	$39.00 per hour
Delivery driver 7 salaries reported	$29.21 per hour

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