store manager

retail store manager

Meta Cannabis Supply

Where do I start. 
The company thinks everyone is a thief. They constantly jump to the conclusion that it’s staff that are steeling instead of admitting their point of sale is the problem and messes with inventory. 
Managers are followed up with on everything. I have never worked for a company that requires so much “evidence” that a manager is doing their job. It’s actually like a kid being punished by their parents for cleaning up their toys but not telling them they did. Except everyone’s an adult and are getting paid to run a dispensary. And the company has a great way of making managers feel like incompetent children anyway. Why even hire managers if you feel the need to hold their hands through daily activities. 
The people in charge of ordering are entitled and clueless about the industry. Stores are constantly running out of stock or have horrible selection but when they try to mention anything they get offended and blame staff for not trying hard enough. 
0 staff incentives. They give you access to a perks program that mostly doesn’t work and have expired codes. No cannabis discount or bonus incentives for staff. Only management staff gets health benefits and full time hours. They’ve been promising managers bonuses since they opened but managers have seen nothing. Now they put ridiculous goals for stores to reach that impacts bonuses so no one will get it anyway. 
They expect managers to be their marketing teams. Managers are constantly asked to complete out of store marketing tasks leaving the store short handed. Sometimes they are asked to pay out of pocket and can take months for reimbursement if they don’t find a excuse to not pay you back.
Managers are asked to go to ridiculous lengths to benefit their store but they can’t even make their own orders or book brand reps to come in and assist in education. Instead we are told to go to the streets and get our own customers. 
They identify brand as a nice way of getting away with discrimination. They demand stores have 50/50 genders in their store and are asked to hire based on gender to “balance” it out. 
They’ve installed security measures that actually make the store incredibly unsafe in the case of a robbery. 
Managers are dropping like flies. We are fed up of being asked to reach ridiculous standards with no incentives, support or compensation. 
You will be asked to do things that you feel are so morally incorrect that it will impact your personal life. 
For an industry with so much potential, fun, and success, this company sure knows how to run in the opposite direction going as fast as possible.

New Leaf Cannabis is on a slow roll downhill. They underpay their employees greatly and expect more and more with zero compensation. On top of expecting full counts of your full inventory every single morning, plus all the opening tasks, plus they want to enforce putting displays together by open, they have unrealistic expectations for the amount of time given, overworking the district manager with 20+ stores. Not including the overbearing, rude, degrading operations and corporate team. 
For a company that doesn’t care about retention of those that have put blood and sweat into the stores, it’s going to cost them big time for not caring about employees, just profit. 
The only benefit to this job is the staff and few management that try so hard to keep the stores positive while being obviously overworked, trying to keep it together for a corporate team who can’t figure out the basics. Corporate expects them to recruit 50 people a week to steal for the company instead of utilizing a marketing team.  


All of this and other plans that your forced to apply, a month later you might get a guide from head office telling you how to do it, with instructions not even close to being accurate. Corporate is out of touch with cannabis culture, what people want, and are 10 months behind getting prices from competitors. After bragging about how much money they’ve made, instead of investments in staff that have been around since day 1, they hand out ice cream coupons

i was SO excited about this job and loved it for the first bit but its quickly turned into the complete soul crushing bane of my existence. they hype you up about cannabis education/helping people etc. but its all a lie. almost none of the original store management members which were hired are left (that should tell you something) and the rest of staff at store level are starting to drop like flies after a few months.if you work as a team lead or cannabis advisor you will be one of the most underpaid in the industry for that position and there's little if any ability to actually move up despite their whole "we like to promote within" speech. There's long downtime with usually nothing to do, you will pretty much never be sent anything you actually need for stock,the way HR "solves" any staff complaints/concerns is laughable , corporate doesn't seem like they have any idea what they're doing, the benefits are sad, moral is insanely low, there's no real training, you're sometimes told to lie to customers and pushed to use shady sales tactics because all that matters is sales, store managers play favourites and have huge egos, the list goes on... run while you can.

You will meet a handful of amazing coworkers who you will watch slowly get screwed over harder and harder till its so uncomfortable you can't say anything. You are lucky if you can make your rent at the end of the month as the pay is trash, for all the education and knowledge you are asked to pay for yourself you get zero incentive back from the company. You will hardly ever get enough hours because corporate has this ridiculous idea that all sales staff are only ever to be part time so they hire 10 pt staff members who get the worst hours possible (so say goodbye to your social/romantic life) and get mad at you when you have to take a day off. The amount of shade that exists within the store management is insane - talk about abuse of power. Customers are extremely rude, barely giving you the common courtesy of conversation before slamming  finger down and asking whats on the menu instead of reading it. Basically nothing you do in this job will matter. You will waste your time and be treated the garbage for it. There a few amazing team leads but for the most part the people in charge have less experience and professionalism than the low staff. Just work somewhere else. They have made over $40,000,000 since Oct 2018 and they give each a coupon for an ice cream cone. Thanks, on my salary that is the one thing I actually can buy. Worst place I have ever worked hands down!

what can you say that has not already been said? there is no room for advancement. there is a big disconnect between the stores and head office and it would seem the left hand doesn't know what the right hand is doing.. unless your management or team lead good luck getting more then 14 hours a week. no matter how much drive and initiative you show you will not be going anywhere. the people are nice however a lot of the time they will refuse or just not care to follow AGLC Rules or the law and its quite possible you will be belittled/made fun of in front of customers if you try and follow the law /AGLC rules. 

no consistency between stores though they are all branded new leaf - no two stores do things the same way so if you were trained on way at a store again you will be made fun of for not doing things "their way" at another store

they pay min.wage because they can't get away with paying anything less but if they could you know they would. they made 40 million in profits and gave the employees ice cream


14 hours a week - but they keep hiring Part time because they don't want to pay people for full time hours - some stores have more staff then hours and you need to take shifts at other locations to get extra hours.. but they keep hiring part time... no internal growth hiring team leads from outside instead of internal promotions 

besides the people you really cant say many positive things about this company if any

Started with meta when they were just "newleaf." Started off as am amazing job, with lots of room for advancement. Fast forward 2.5 months, and they clean house of anyone who actually knew what they were doing. Hours got cut by almost 50% and they still were hiring more sales staff. They like to pretend the company is one big happy family, but it isn't.They make outside hires for their managers, who get absolutely no training from upper management and then the staff is left training their new bosses.

Their wages are an absolute joke, after talking to some friends who are in the industry, Meta MANAGERS make LESS than people starting off as Sales Associates everywhere else.... They also are the only company that I know who doesn't give their staff discounts. (Unless you count 20% off of a $300 Pax a discount) they are one of the most expensive stores I've been into. 

Unrealistic sales expectations, inconsistent hours (unless you're a manager), just an all around soul-sucking company to work for. The most frustrating thing is everyone in upper management are 100% clueless about cannabis, and they make every single decision for the store. 0 trust in their store managers who bend over backwards to keep that company afloat.


To sum it up. Don't do it. There are better jobs out there for you.

Starting out this company was relaxed, cared about their staff, and were generally interested in everyone's well being. However, once National Access Cannabis (NAC) bought them out everything has taken a nosedive. Management has been squirming trying to pick up their pants and run their stories like professionals and thus having received vast amounts of excrement, have simply been serving it up to their employees ever since.  Base pay is $0.50 over minimum wage and for $1.25 more an hour you become the object of maltreatment and overworking. I have heard stories of staff getting scolded to the point of tears, general workplace morale has dropped exponentially, new almost invasive employee searches and monitoring is now taking place . Management has now started acting like "big brother" or the "thought police" monitoring staff via their cameras to belittle them the following day. Save yourself the $50 investment you have to put in just to get this poor paying, nightmare of a job, and work somewhere else. Great place to shop, but to work? ha, good one. 

Newleaf Welcome to the world of high turnover!

This is by far the most depressing and soul crushing place i have ever worked They will find a way every day to make you feel awful and the way they treat employees is honestly disgusting. You can literally see it on the employees faces when you go into certain stores how much they value their jobs. All the valued employees who worked hard to build the store from the very beginning have mostly left and now all it is is a bunch of sketchy managers trying to make an extra buck by cutting peoples hours and stealing money from their checks, while pretending they are your friends and care about your thoughts (YEAH RIGHT). They even go as far as invading peoples privacy for no reason and blaming employees when things go wrong. It's sad that places like this just get away with treating their hard working employees this way. Even after long exit interviews with all ex employees saying the same thing the same problems still exist and get worse and worse everyday. Save yourself the trouble and wait till the new dispensaries open and forget this junk hole.

I loved working for NewLeaf initially, but it’s been a slow roll downhill. 

There is a fundamental lack of understanding between corporate and store level that is directly contributing to the current turnover spike, yet the company doesn’t seem to be catching on or making any changes. They understand nothing about cannabis culture, trends, or legislation in Alberta. It’s unbelievably frustrating to watch our competitors succeed with membership programs, gift cards, branded merchandise, and sales, while they do literally nothing about it. 

The sales goals are demoralizing rather than motivational, and I think at this point the morale at my particular store has become unsalvageable if things don’t change. 

The wages are insulting and there’s always advancement or more money dangled in front of us to keep us around but those promises are completely empty.

New Leaf had amazing potential to do big things, but now it’s being micromanaged by a group of corporate big wigs who don’t understand cannabis   Culture, marketing, or how to run a businesss and instead focus on things that don’t matter and are getting left in the dust. They don’t pay their employees a living wage, considering they brag about doing 40 million in sales in 10 months. All in all, this company has no culture, respect for its employees or about retention. In the end they’re going to lose because most of the talented people have left, and corporate doesn’t care. Unless new leaf changes big time quick, they’re gonna be left in the dust. Only company without a loyalty program and charge the highest for cannabis.  They’re disorganized and out of touch with the stores and how things run.

Top Job Titles	Average salary
Store manager 1 salary reported	$50,455 per year
Retail store manager 1 salary reported	$50,529 per year

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