manager

project manager

senior advisor

director

project coordinator

Metrolinx

There really isn't much work to do in IT, so if you want work life balance, don't care about advancement or doing something good for the province, and don't know much about technology, then Metrolinx I&IT business unit is right for you.

Didn't really learn much there, as IT was so behind the times.

Management plays favourites.  And it's obvious who the favourites are.  But just a friendly warning...never complain about the RTSI (Real Time Scheduling Info) system or its creator, one of the most favourited by several managers.  So when you notice RTSI crashing every month for months on end, blame it on something else.

Some co-workers are very sincere and I befriended those.  The favourites are back stabbers...and pretty well the entire IT management team is out to screw the employees.  Especially the managers hired by the old Director who used to run things.

The hardest part of the job is having to see all the BS going on and pretending it isn't happening.  Don't bother reporting it as it seems everybody in the Metrolinx business side seems to know but doesn't care.  There was a very honest QA lead who called some of this out and the IT management team burned him for it.

Also, there were 3 ethnic Chinese who were let go for very small mistakes.  I've seen bigger mistakes made more frequently by others and they got promoted.

There was a restructuring initiated back in 2013, but instead of changing things, the old guard outwitted the new management and managed to get their allies into the management team, so now it will be impossible to improve things.

The best part of the job is being able to work regular hours.

I’ve had the displeasure of accepting this role in July of this year and knew VERY early on that this was a HUGE mistake. During the interview, it was promised a hybrid position (also in the email from HR emphasized that if you cannot work a hybrid role, you will not be considered for this role!) and only after accepting the position and going through the training its now being revealed that there are stipulations to working from home; to now 5 months into the role (after abiding by the stipulations) not having the option to work from home! The amount of weeks that was advised for training was 6 weeks, then once starting that changes to 2 weeks. You are not valued in the contact centre neither by management or the union. Management pick and chooses who the rules apply to (other colleagues who have started the same time as me have been able to work from home) and you get conflicting information for simple day to day procedures & questions they should have the answers to. Management will change the process/procedures and not advise anyone but will tell you simply the process is incorrect. Like any other company, they’re quick to send out survey regarding training and onboarding, give you all kind of treats in office but fail to deal with the issues at hand that has this department constantly as a revolving door. My advice for any employee searching for a position is to start with literally any other position with Metrolinx than working with the contact centre, interns get paid more than we do so that is definitely reflective of how valued you are! My opinion would be to start with ANY other position.....you will regret taking this position!!!

What is the best part of working at the company?
I had the opportunity to lead several concurrent projects, which kept me fully engaged and allowed me to deepen my technical expertise. Through collaboration with various departments and teams, I consistently experienced a positive and professional working culture, marked by a strong sense of responsibility at every level of the organization.

What is the most stressful part about working at the company?
At one point, the increasing number and complexity of projects required deeper involvement in technical details, utilizing my previous hands-on experience. This also meant coordinating with a larger number of stakeholders, which added to the intensity and demands of the role.

What is the work environment and culture like at the company?
Most of the people I worked with demonstrated strong professionalism and a consistently positive attitude. Their passion for their work and readiness to handle critical situations were especially noteworthy. I also appreciated the collaborative spirit across teams, the supportive leadership, and the respect for diverse perspectives, all of which contributed to a productive and inclusive work environment.

What is a typical day like for you at the company?
Most days were filled with back-to-back meetings, focused on planning, coordinating, and monitoring progress across multiple projects. This often required multitasking and occasionally going the extra mile to ensure everything stayed on track and deadlines were met.

Metrolinx is one of the most bloated and frustrating organizations I’ve ever worked in. There are so many layers of management, consultants, approvals, and internal politics that even basic decisions take an absurd amount of time. Nobody seems empowered to make decisions, and accountability gets lost somewhere in the maze.
Leadership feels completely detached from reality. There’s a lot of corporate language about transformation and innovation, but the actual day-to-day experience is endless meetings, shifting priorities, confusing communication, and process piled on top of process.
A huge amount of energy goes into optics, presentations, and internal bureaucracy instead of actually improving transit. Teams are siloed, projects drag on forever, and simple coordination between departments becomes unnecessarily difficult.
The culture is extremely political. It often feels like getting ahead has more to do with navigating personalities and bureaucracy than doing good work. People who try to challenge inefficiency usually just hit a wall.
The most frustrating part is that this is all funded by the public. For an organization responsible for such an important service, there’s a shocking lack of urgency and very little connection to the actual experience of Ontarians relying on transit every day.

My first year was a little bit of a hassle. I had come to the job in July, as I started in Highschool whereas, the other students had started in April, so they had already had training. I had no training what-so-ever (WHMIS/Rail Safety) which I needed for the job. Of the 6 supervisors that I went through, at least 4 of them knew that I had no training and had me do jobs anyways such as cleaning with WHMIS products or go on the rails to weedwhack grass (although the tracks were un-used). The other students and employees were really helpful though and taught me how to do the job before I had to do it. They were aware of my lack of training and often kept me away from the dangerous jobs. My second year I received full training, but no real work as there were too many students that were hired and not enough work to do, so it was mostly re-doing the jobs (such as re-painting) the things that we had accomplished in the first couple of weeks. I enjoyed the students and some of the employees, but there was always gossip that ruined some of the relationships.

Surprisingly working at GO you will find that the opposite happens. Management is EXTREMELY pleasant but some of the drivers are just rude and miserable and you will learn which ones to stay away from QUICK. 

You have to go in GO to just do your work and go home with the ability to follow instructions. If you go to change/fight the sytem you will have a MISERABLE time during what will be a brief employment. 

The Garages are all state of the art and have plenty of accomadations for the drivers. I.E (gym, quite room, lounge, kitchen, change rooms, T.V, & computers). Doing your pre-trip inside is a sure bonus and luxury in the winter season.

The only negative is it is Part-time to start with the possibility with being posted far from home eithnlittle seniority especially if you live in the east parts of the GTA.

Things that will get you fired:
1) Always Late 
2) Mess with the Customers 
3) Mess with the $$
4) Repeated Collisions

Metrolinx offers a great work life balance. My favourite part were the people; generally lower management and colleagues want to see you succeed and grow. Depending on your leadership, they may also encourage you to attend courses to develop yourself. Great benefits as well and offers a great place to network. There are also good work events for young professionals. 

Cons would be internal processes which make construction inefficient and difficult for project teams. This includes lack of clarity of required processes such as submissions before work can occur - sometimes feels like you can only find out about the correct process by luck. Other cons would be upper management being out of touch with the actual project work and the struggles of project teams - instead of asking what the root cause of the delay is or generally trying to help the team solve problems, it becomes a chopping block as to why KPIs are not met.

The work is easy and enjoyable and the pay when correct is great!  coworkers are generally great people. Helpful and inviting.   Management is often clueless, often unreachable, and often a revolving door.  The on-boarding process is painful and entirely unorganized. People sent to wrong locations, weeks to months battling for access to accounts to finish training and/or access things such as pay stubs etc. sometimes weeks without ID or FOBs to access building/clock in leading to pay issues.  Some working without contracts for months unsure if they have a job day to day etc.   in conclusion the job itself is very enjoyable and well compensated.  Most of your immediate coworkers are fantastic and very inclusive.. but the great experience can become very stressful and ultimately ruined by the stunning level of disorganization.

I work for the group that oversees the day-to-day maintenance of the rail fleet at GO Transit. 
I provide assistance to a team that is headed by the Chief, Rail Fleet Maintenance and two Managers and support a staff of 35 people. 
In my day-to-day routine, I manage the calendars, prepare meeting material, take minutes, coordinate with internal and external stakeholders to book and facilitate meetings on site. I also work with internal departments to hold specialized training and other special events on our site. 
I also provide assistance in preparing VISA logs, travel expense reports using Excel, creating PowerPoint presentations. 
This team is hard-working and proud of the service they provide and I am so glad to be a part of something that is making such a meaningful difference in the future of our province.

Welcome to Micromanage department. Where you are treated like a child, forget you years of experience and knowledge. This place is still in the year 1989, what modern company writes memos upon memos to simply get a contract. No freedom to do your job, management is closed minded. No sense of urgency, to the job now. No break time, only half lunch. Endless meetings takes up your whole. Meetings are best described as a lecture hall in university, management just talk and talk no chance to make commentary. I quit my previous job to come here thinking a public organization will treat me better. Nope. If you are in private sector stay where you are. Final straw management changes policies every other day, impossible to function 

Top Job Titles	Average salary
Manager 7 salaries reported	$146,286 per year
Project manager 8 salaries reported	$115,176 per year
Senior advisor 3 salaries reported	$117,667 per year
Director 3 salaries reported	$193,333 per year
Project coordinator 3 salaries reported	$93,667 per year

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