plumber

hvac technician

electrician

customer service representative

sales representative

Milani Plumbing Heating & Air Conditioning Ltd.

I worked at Milani for approximately three months and had experience on both the commercial and retail sides of the business.

I would strongly not recommend working here if you value your well-being, mental health, and self-respect. The commercial side of the business was one of the most toxic work environments I’ve experienced. The management style felt aggressive, highly micromanaged, and created a culture where employees were constantly on edge. There was a lack of proper training, organization, and clear communication, which made an already stressful role even more difficult.

Many employees I spoke with expressed frustration and dissatisfaction with their jobs, and turnover appeared to be high. Compensation also did not reflect the level of stress and workload expected.

On the retail/residential side, the experience was noticeably better. The manager there was supportive and created a more positive and respectful environment. However, compensation expectations presented during hiring did not fully align with actual earnings, and call volume could be inconsistent.

Overall, this is a company where your experience will depend heavily on the department, but from what I observed, there are significant issues with leadership, culture, and employee satisfaction that should not be overlooked.

I have only worked for 3 companies in my life, but I promise you that you will never find a more messy company than Milani. It is an absolute joke here. There is absolutely no strucutre in anything here. From the managers down to even the core basic operations is just a complete mess. Micro management is very real and it feels like more or less everyone that is given a title is your manager. Lots of random people that are hardly related to your role will just come in to boss and push you around. Worst yet is the way they do it. It's always unethical, super informal, and shoved down your throat that everything you do has got to be to push sales and take as much money as possible from the customers! This company is super cheap, expands in the cheapest way possible, unorganized to the point where your doing one thing one minute and another the next, and just utterly utterly awful ethics when dealing with customers. It's so bad so you'll have a hard time sleeping after knowing how much they try to exploit customers. 
Leaky roof as well, rodents, old equipment, and technology.
It is amazing they have become as big as they are, they are bound to spiral out of control and come crashing down with what I've seen.

I have been working at Milani for nearly 2 years now. I enjoy working here as it is very structured, there are policies and protocols in place, and it is a fast paced environment. My role includes scheduling projects and service calls for our commercial division, ordering material, dispatching our technicians and administrative duties. In my time here, I've learned to efficiently prioritize tasks and the importance of serving all customers at a satisfactory level. We have a great group of managers at Milani that are always willing to train staff and provide constructive criticism. Although it can be a very demanding work environment at times, management offers their appreciation to staff by providing lunch once in a while as well as on some special occasions.  The hardest part of the job would be that this environment requires a lot of juggling and multitasking. I enjoy this aspect as everyone is kept occupied. The most enjoyable part of the job is knowing you were part in delivering exceptional service to any of our valued customers. I highly recommend working for Milani Plumbing, Drainage and Heating!

Typical day at work is you get dispatched a job (dispatch team trys to send you jobs as close to your house as possible) and you complete service calls throughout the day. Sometimes you are on all day projects as well with a team of other coworkers. Lots of tools and new equipment is available for you to use from the tool rental company that is owned by Milani. Trucks are newer also and you can tell this company is dedicated to high end professionalism. Really good place to grow your career as there are multiple divisions and different upper management positions available for those that work towards it. Fair management also that recognises hard work and will generously reward you. Wage is excellent also and makes people stay, most employees at Milani are long term some have been with the company for over 35+ years. I am personally working towards my goal of an upper management position at Milani and hope to achieve it in the future which I know I can.

One of those companies you can be proud to be apart of and grow a meaningfull career. I learned a long time ago that when you find a good place to call home you jump on that opportunity while it is still there! I sure am glad I did with this company. The atmosphere at Milani is great and I really like my colleagues, people are nice and down to earth. It can get hectick at times during the high season on rainy or freezing cold days like any service company but I feel like getting through these days only makes everyone stronger as a team. Management at Milani is open book and ready to help you and your career. If you want something for the long haul to build a real career then this is the place to do it. It's run by a family who has been in business for over 62 years and you can tell they care about the people that work there by offering good pay, benifits and other bonuses. It's a great feeling when you are happy to come into work every day.

Working at Milani was the worst job experience I have ever had.

All of the managers and the owner will micromanage you. They only care about making money, so all of the office equipment is either falling apart or from the 80s. It is normal for mice to run around the office and on your desk.

Their customer management system is very old and slow, but it costs them only $10 so they refuse to upgrade to something better.

Management likes to think they treat their employees well by bringing a motivational speaker (which they obviously paid thousands of dollars to) when instead they should do these easy things:

- pay your employees a living wage
- give your employees paid sick days (currently they give none)
- allow employees that can work from home to do so occasionally or when needed
- upgrade the office facilities and clean them
- don’t allow management to treat the employees poorly

What i liked about Milani was that there was a very very wide range of job opportunities you can pursue. I started in the drainage department and was slowly able to learn more and more about plumbing and eventually was given the opportunity to move fully into the plumbing side, becoming fully involved with that service team. Many of the service techs and key managers are very experienced in the field which is very good for when you have questions or want to know how to do something else. I wanted to expand my skills more into the HVAC side and it was nice because Milani has several techs and managers with a lot of experience in these fields. Although I had to ask a few times for extra training I eventually got it and was able to learn more about HVAC. Although i had to leave to leave due to Covid, it was a good 3 years

Service work is mostly good if you avoid the office and people in it, very toxic atmosphere with an office staff versus techs attitude.They leave you alone if you make no mistake and collect. Stay away from projects or installations. Unrealistic timelines from people that cant do the work anyways. If you need help on a job good luck. They do have bonus programs related to customer service and talking pictures of sunsets and pets. The majority of the other HVAC/plumbers are easy going and will teach the way if you get along with them. Parts department is very helpful but overworked. Lots of company resources like material and tools. Safety is also something they do take seriously. If you know what you are doing you will go far. If you don't sink or swim.

Literally the worst place to work. When you get hired on you may as well give up any hobby and tell your family you will see them on sunday. MAKE you work whatever hours they demand they do pay over time unless the don't feel like it then they will knock you back to regular hours. The managers are either racist or rude. There tool rental shop is ran by a racist. Good luck getting a raise you've got to fight for it. Their "company functions" they advertise in the ad are BBQ hot dogs In the shop which you probably won't attend as you will be working or its their Christmas party at the shop which is just a photo op for the owner don't forget your Xmas bonus a couple air miles. The training they advertise is false they have meetings in the morning to find ways to get the company more money not improve your knowledge  all I. All its the worst company I have seen STAY AWAY it is not worth it

My trade experience is that this is a well established company going thru  a  few growth challenges. This is difficult for any company but by being in the  market so long, they are better positioned to push through to becoming even more successful. 

There is a solid structure in place.  This makes getting parts and equipment easier. It also makes it harder to work outside of the structure if there is a ouside of the box situation. That being said, there is good open communication with senior leadership. 

I give them a 4.5  out of 5 star review now. I expect that to be a 5 star once the expansion is more firmed up. 

Lots of opportunities available for the right people.  I  would recommend Milani to my more experienced trade friends. 

Top Job Titles	Average salary
Plumber 31 salaries reported	$45.90 per hour
Hvac technician 33 salaries reported	$45.39 per hour
Electrician 5 salaries reported	$48.00 per hour
Customer service representative 10 salaries reported	$22.00 per hour
Sales representative 5 salaries reported	$15.00 per hour

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Milani Plumbing Heating & Air Conditioning Ltd.

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