Minacs Canada

During my last year with the company, ownership of Minacs changed three different times. Each time resulted in people losing their jobs, or the work changing so much that people quit. There was a mass-migration of employees from Minacs - GM to the Honda head office an hour away because of compensation and disappointment with management. I was up for a promotion and was told I all-but-had the job, then a person in senior management decided she wanted it, which circumvented the entire hiring process. It is a very petty and toxic work environment and they prefer young workers whom they can pay peanuts and who are not experienced enough to know they are being taken advantage of.

I found the staff that had been with the company previous to this campaign were given better help. The management was very misleading in how they treated myself. I learned that when they are being nice they are actually looking to fire you. Barely any support with new products. Had to learn during live calls myself how to use the software properly.

Typical day at work is very productive and very fast pace.
I have learned the key value which is : relationship and communication between with customer. 
Workplace was very diverse and full of many different cultures and nations. 
The hardest part of the job was the 7 days a week schedule.
The most enjoyable part of the job was leaving customers satisfied and happy with service.

The shifts can be terrible but the coworkers can be amazing. You can rise throughout the org but you have to work very hard to do so.  My best advice is stick to  a shift with a group you get along with and if there’s beef, move to another shift, even just temporarily.

Colleagues were great!  Loved that I could use my French language skills. 
Training was in depth.  Schedule was unpredictable. Opportunity for overtime.  Difficult to sit for long periods of time.  Fast paced environment.

I found Minacs to be a good company overall to work for but when I ran into problems learning their system I received little or no help at the time.  I have been told that this has changed.

Everyday was different as i dealt with different culture.  I faced many times language barriers but it always ended on a positive note.  Help was always provided by management without hesitation.

They are very professional company that takes time with their employees. Understand with single parents if the had to leave early for medical appointments and school functions.

Company was bought out by an Indian firm and all jobs were "relocated". Typical call centre job, nothing interesting or good about it at all. Employees treated like cattle.

again its the customers, resolving  their problems and issues and making sure their product is working properly and they become returned customers

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