front desk agent

maintenance person

breakfast attendant

housekeeper

night auditor

Mountaineer Lodge

Having worked there for seven months, the beginning of my time with the company was genuinely positive. I had a maintenance manager who took the time to teach me, which was incredibly valuable given that I didn’t come from a construction background.

As the months went on, however, the workplace culture became increasingly difficult. I began noticing patterns of promotions and preferential treatment within certain departments, and over the summer roughly 71% of the staff came from one specific background. While I have no issue with anyone individually, the result was that a few of us who were not part of that group often felt isolated, left out of conversations, and disconnected from the overall team dynamic.
A major factor was communication. Upper management frequently held discussions in a language many of us did not understand, even during work-related conversations. This created a clear divide — not intentionally malicious, but undeniably exclusionary — and made it difficult for non‑speakers to participate, stay informed, or feel included. Several colleagues raised concerns about feeling undervalued or shut out, but these issues were dismissed rather than addressed.

On the maintenance side, things became even more challenging when my manager left. I later learned that upper management had known about his plans to leave before I even joined, yet there was no transition plan in place. With only five months of experience at the time, I suddenly found myself running the entire department alone for over a month. While I did learn a lot from being thrown into that responsibility, it was clear that the lack of structure and support was not sustainable.

Attempts to hire a replacement were unsuccessful — one new hire was let go due to serious issues, and another had to leave for medical reasons. This left me continuing to coordinate directly with upper management on daily operations and project work without proper guidance.
Throughout the summer, I also saw several non‑Filipino staff members leave the company, many of whom shared similar concerns about the culture, communication barriers, and perceived favouritism. The environment simply didn’t feel balanced or inclusive, and it became increasingly difficult to feel like part of the team.

The Mountaineer Lodge is a great place to work if you're looking for a job in the Bow Valley. Having worked there for over a year, I got to see how different staff waves affected the overall quality of life. Some periods were better than others. Most of the people that come to work here are only there for a few short months, and don't realize how easy it is to work here. There is only one rule: show up. The local management is fantastic, and really try to work with you if any issues come along. The only downsides to working here (especially during the summer) is that people don't realize that working here is not a working holiday, it's an 8-5 job that gets pretty exhausting, especially when people can't keep up and end up quitting, leaving the hotel short-staffed. I feel like hiring needs to be a lot more of a priority during the spring months, and this is something the hotel could work on.
The hotel itself is nice, but lacks in a lot of amenities. It's embarrassing for me, as someone in front desk, to tell guests that we don't have an extra fan, or an extra pillow.
The home life in Lake Louise is amazing. The staff accommodations can have up to 8 people, with each house having a mix between solo/shared rooms. The lifestyle itself is that of Banff or Whistler, with a lot of parties and drinking.
There are a lot of bad reviews that are here, however all of these reviews come from staff that did things to get fired.
Overall, the mountaineer lodge is a great place to work, and all of the management there will try to set you up for success, if you're up for it.

ALERT STAY AWAY. Very poor place to work. Managers are prone to blatant favouritism Inside and out of the workplace. They will be the first to throw you under the bus to save there own skin. GM and housekeeping managers have very fragile egos making it hard to express concerns at the work place. I have regularly seen them taking extra long breaks while the housekeepers bust there butts in +30 weather (no ac in any rooms). If you are not apart of the favourite club, they will look for reasons to fire you or simply bully you out of housing. mistreatment of all staff is a common occurrence. The housekeeping manager, housekeeping supervisor and front desk supervisor, are sisters which in my opinion is just silly. This causes issues both at work and at home, if one doesn’t like you, you may as well pack your bags. The hotel and staff accoms are falling apart. No accountability from upper management. Also no use asking for a reference after a year of hard work - it will get denied. Ps.. all the good reviews are coming from housekeeping managers. 

At first it was a great job until suddenly management went downhill and the environment is toxic. If you aren’t liked you are targeted and stuck completely helpless because management were all friends and had all the control over you time at work, which made living in staff accommodations uncomfortable because the work environment was so bad. Major problems were overlooked and never dealt with, with any understanding or compassion which is an issue when it came to the living situation. Only happy with a few people I met and the view from my bedroom window. I suggest working somewhere in Banff or Canmore if you would like to be around any stores. Lake louise itself is a great place to be at but Mountaineer Lodge ruined my experience there. Place could be run better but honestly no one sees the hope anymore and the turnover is crazy only took a month to become a senior housekeeper. List goes on and on but i’ll leave it here. 

I have worked at M.L for over a year now and have had such an amazing experience. The team is like a family and so supportive in personal grown and wellbeing. The owners, GM, and management team help the staff to feel at home, well also encouraging us to enjoy the mountains. The overall workplace culture is one like no other. Every department works cohesively together as a team to achieve shared goals. Every staff member has the opportunity to contribute and share their perspectives. In addition, the management works very hard to ensure we are happy and healthy. I can say without a doubt that Mountaineer Lodge is my favourite place to work in Lake Louise, and has been one of my best work experiences all together. 

Management at this property are very close to one another, they'll pick and choose who gets multiple chances to correct themeselves, for example; if they show up late a lot, while others they'll lay off at their first opportunity. Especially if you get on a managers bad side, as they can be very inappropriate and aggressive on-shift.
I've experienced a workload imbalance due to coworkers trying to do the bare minimum.
This place can be quite toxic, due to gossiping and bad mouthing, from all levels of employees, even managers. Some simply have terrible work behavior on-shift.
Night audit is a duty that has zero legitimate night audit duties, except for being present at the desk, so don't expect to learn any skills from that at this property.


Worked here for about 10 months, and it seems like a great place when you first start, but about 2 weeks in you realize how toxic the work place is along with how horrible the housing is. Management plays favourites, and you'll most likely be thrown around into different positions. This place has the highest turnover rate I've ever seen, and when problems arise they're never dealt with, or it'll take them 6 months to finally get to it. They keep the garbage employees and have the decent, hardworking employees quit do to the management/garbage employees. Honestly look out, HORRIBLE PLACE TO WORK, VERY TOXIC 

A typical day at work for me and most others udner the housekeeping title would be sorting and putting the clean laundry away.
Cleaning rooms with consisted of stripping the room of all used sheets and towels and disposing of any garbage, making beds, dusting, vacuuming, replacing garbage bags, cleaning the fridge and microwave, cleaning the toilet sinks, mirrors and tubs including the floor, and replacing towels, soup, shampoo and lotion.
At the end of the day we sort the dirty laundry into their designated tubs and wacuuming all hallways, dusting the lobby and cleaning all windows.

Being a small, family run hotel you will not find the stressfulness of working at a larger resort. Work Life balance is very important for employees and the management is very accommodating. The staff housing is a great place to live, and an actually house with a yard instead of dorm style. 
They run COVID safe staff events. Including skating, and outdoor activities. 
There is lots of opportunity to cross train in different departments, and opportunity for growth. 


When you have 3 mass quits within a few months you would think management would wonder if theyre doing something wrong. upper management is super childish with small egos and dont like to change things when something is very obviously wrong. the housekeeping manager likes to make sure that all her friends get the good positions where other people who have been working for a year or more are still stuck as workers and get alot of heat from the managers. 

Top Job Titles	Average salary
Front desk agent 3 salaries reported	$18.00 per hour
Maintenance person 1 salary reported	$22.00 per hour
Breakfast attendant 12 salaries reported	$18.29 per hour
Housekeeper 1 salary reported	$19.18 per hour
Night auditor 1 salary reported	$19.50 per hour

Working at Mountaineer Lodge: company overview and reviews

Mountaineer Lodge

Mountaineer Lodge ratings

Popular jobs at Mountaineer Lodge

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected