directeur de restaurant

surveillant du service alimentaire

employé de restauration

cuisinier

shift manager

Nandos

My experience at Nando's varied greatly from manager to manager. The ones who are genuinely good people make the job completely tolerable. Those who care more about the bottom line will fake a "family" environment to try and milk you for labour for as little pay as possible.

The pay is minimum wage. There is supposed to be a performance review every 6 months, and once a year you are supposed to get a raise. I got one performance review in the 3 years I worked there, and the raise I got was nullified 3 months later by an increase in minimum wage. They do not scale salaries when minimum wage changes.

Work-life balance exists only if you force it to exist. For my first few months there, I would work whenever, but after that, I started to enforce my availability. I would not answer calls from them on my day off, if they asked me to work shifts which were outside of my availability, I would tell them I could not. Most of them respected this. I had one manager who would try and ask me why I couldn't work, and I would simply reply I am unavailable no matter how much I was pressed. Same with scheduled time off, which you should book at least one month in advance or they might not give it to you.

From what I can tell from my friendships with managers and supervisors, they are under enormous pressure to keep costs down above anything else, which causes many of them to set the wrong priorities and compromise the happiness of the workers, which creates a lot more long-term problems, which creates even more cost concerns and even more pressure.

There is a lot of turnover in staff as one would expect from a job like this, but my co-workers were my favourite part of this job. I genuinely had a lot of friends at that job, and we looked out for each other, including backing each other up, taking the fall for each other etc. as needed. I miss them.

I have nothing kind to say about district management or higher. There are many misguided attempts to turn their minimum wage workers into free marketing, a lot of insistence on how we're all a "family," including "mandatory meetings" where they give you gimmicky gifts and wax on and on about how great they are and how we should tell all our family and friends to eat here. Transparent, don't seem to care about anyone, very overworked.

No PTO or benefits. No insurance. No real chances for advancement.

Easy to get hired, good place to be for a while, steady income and scheduling if you can work days. They won't fire you unless you literally never show up and/or show up inebriated every shift.

It's minimum wage, so expect to be treated like garbage by any management or higher up.

The best thing about Nando's was the co-workers. They were the only enjoyable part of the job.

My co-workers were always great. You get good people working there. A lot of us just kind of ended up there for whatever reason, and we were all in it together. I would have left this job way earlier if it wasn't for the amazing friends I made while working there.

There was no life-work balance unless you forced there to be (eg. not picking up the phone if they call you on your day off because they are 99% trying to get you to come in).

There was supposed to be 6 month performance reviews and yearly raises, but I worked there for 3 years and had one review/raise ever, and the raise was soon made moot but the rise in minimum wage (they did not increase my wage to match. I was simply back at minimum).

Poor management will really make or break this job, and the more loyal to the company a manager is, the more wrapped up they get in the marketing/PR stuff, and they try and get you to basically do marketing for them for free as well as start spouting the same "family" stuff, even if they treat you badly, which some managers did.

All managers and supervisors are put under extreme pressure by corporate to keep expenses under a certain percentage and are reprimanded or worse for not being able to do this.

Breaks are unpaid.

There was some ups and downs, but the downs were derived for my love and passion working at Nando's, so if something didn't go the right way it actually upset me but it was because I cared! They have a great culture, and are always trying to make it better. I never worked for a company that actually had mandated 1 on 1s (manager and regular employee) that were for personal and professional growth. Nando's operates at all levels based off their 5 values. I was fortunate to have great managers that believed in the vision. Almost from day 1, my managers tried to teach me whatever they could if I was listening, which helped me move up to positions I never had in the past in any restaurant/industry. The only negative it that the company is young in this country, and is still going through some growing pains. If not for the pandemic I'd still be a part of it, helping it grow, and I wish I was! It was a great place to work, even while I tried to work out some of the kinks! One last thing, Head Office doesn't seem to have any understanding of how things really work at store level. If you've worked for corporate, you know.

A few years ago, it was a great place to work at. Great people, genuine caring managers and care for employees. However, management started to focus more on sales rather than employees and started being very selective and favoring certain people over others. Employee AND management turnover was incredibly high. Work went from working as a "whole team/family" to "clique A vs clique B". Environment became very hostile and nothing was done when management was made aware. Hard work was not awarded or recognized. If you were super tight with the manager then you would be promoted or recognized some way.
However, I went to many leadership meetings at Head Office and met many other employees and management personnel. Very professional, kind and caring! There was definitely a huge difference between all the stores combined compared to the one i worked at.
In the end, from the bottom of my heart I will say that Nando's Corporation is a great organization and has very great values at heart, however, more focus and attention needs to be made for individual stores that are suffering. Employee moral has a huge impact on the success of a business!

i mostly work evening closing shifts and by the time my shift starts the dinner rush has already started. i'm usually in charge of cleaning, handing out food and drinks and doing quality checks on all tables. however, if i work opening shifts i'm in charge of being on cash. the hardest part about the job is management, the owner of the franchise hires a lot of his family members to work for him and there's a lot of favoritism and inequality in the workplace. a lot of the employees who work there were never given proper training so when they make a mistake the manager yells at us for not using common sense but we were never given the suitable training. a lot of cooks also don't follow health and safety rules in the kitchen. other than that, there are other parts of this job that are enjoyable such as the co-workers and since the restaurant is fairly small, it is easier to get to each table's needs.

This was a job I was actually excited for. Our store was opening and so I had to train at a different location. That location was actually alright. Just boring work but I didn't hate it. The people who trained me were cool. I worked there for about 2 months
Then came time for the store opening
we had a meeting and the next day I was FIRED because apparently I was too "fidgety" and didn't look "happy enough". My mother had called and complained to the HR manager about how ridiculous that was and the comment one of the "buddies" made was offensive because I am someone with ADHD. They apologized profusely and explained they never meant offense and even offered my job back. I declined because I didn't wanna work with management that didn't like me because of my straight face and habits I cannot control. 
Also, the whole family vibe was very forced and I'm not the kind of person to force that kind of stuff. This is my part-time job. 
For a family that's supposed to be family orientated, they didn't seem very accepting and made comments about me behind my back.

The management is absolutely rude and inconsiderate. The manager in charge hires all of his own family members and allows underaged girls to serve alcohol without their smart serve. Your lucky if you get one day of training. The job itself wouldnt be so bad if they werent so terribly understaffed or scheduled more staff to work busy nights. Nobody in the kitchen speaks a word of english which makes it beyond difficult to communicate with them. Also if you make a mistake, be prepared for the management to get upset and begin speaking in their language amongst eachother which is just disrespectful. On top of it all, ranvir who is the manager, sits in the office and locks the door and just drinks, so hopefully you dont need him, or if your shift is over be prepared to be there for an extra hour every single time. If i could give this place zero stars i would, absoultely the worst place ive ever worked.

-shifts never the same (restaurant) so either start with inventory, orders, pre-meeting then we open at 11 and its game time
-i have learnt to be more sure of myself and that, no matter where you come from, we're all the same cause its legit a melting pot of a number of cultures/nationalities! :-)

-mgt has come and gone and so many have left now so its a little taxing but having great people rallying around you makes it worth the while
-very diverse
-being "smile-y" all the time. sometimes you want to be angry but can't cause it affects the biz and we have people that come in and are absolutely disrespectful, rude, arrogant that we can't always handle and since, "the customer is always right".... :-(
-people i work with....getting in touch with my community, seeing new people come in, the skills i learn....

shift: 5:00-close (10:30)

Started off with greeting customers, taking their order, then serving them their drinks and foods when it was ready. All throughout their meals we would check and see if they needed anything or had any concerns, after they were done with their food, cleared and washed the tables. For the closing shift, cleaned up and restocked the fridge. 

I learned how to be on my feet because this was a very fast-paced job. The co-workers were great, if I needed help, they were willing to help with anything I needed. 

The hardest part of the job was how on your feet you had to be, very tiring and not much of a break. At the time I feel like I have a lot of energy but after work, I realized how much it really was. 

The most enjoyable part was greeting the customers and making sure their experience was a positive one.

A typical day in a retail manager job often consists of maintaining a store environment that is a pleasant experience for customers by managing many employees simultaneously. Work begins fairly early in the morning, often before the retail location opens, and an 8- to 10-hour workday begins. Retail managers handle a wide variety of routine tasks, such as writing reports; supervising employees; managing cash; ordering stock; handling schedules, payroll, and marketing and promotional roll-outs; and securing the store upon closing. In addition, a retail manager can expect to deal with customer complaints, employee work delegation, staff shortages, equipment failures and other unexpected things that occur in a retail environment. On average, retail managers may work as many as 50 or more hours per week.

Top Job Titles	Average salary
Directeur de restaurant 19 salaries reported	$33.48 per hour
Surveillant du service alimentaire 3 salaries reported	$19.17 per hour
Employé de restauration 10 salaries reported	$19.65 per hour
Cuisinier 3 salaries reported	$18.70 per hour
Shift manager 3 salaries reported	$18.67 per hour

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