truck driver

driver

dispatcher

customer experience specialist

customer service representative

Rapid City Transportation

Introduction:
I recently worked at Autolux LTD., and I want to share my experience with others who may be considering employment there. Unfortunately, I found that Autolux LTD. has many issues that make it a difficult place to work.

Poor Pay and Exploitation:
Autolux LTD. pays a low salary for the amount of work employees have to do. It feels like they exploit their workers by milking them for every bit of productivity they can get. This is unfair to employees who put in a lot of effort and don't receive proper compensation.

Extreme Micro-management:
At Autolux LTD., the management takes micro-management to a whole new level. They don't trust their employees to do their jobs properly, which creates a toxic work environment. The constant monitoring makes it difficult to feel trusted and respected as a professional.

Lack of Benefits:
One of the biggest disadvantages of working at Autolux LTD. is the lack of benefits. No health, dental, or vision insurance is provided, which puts employees in a vulnerable position if they have a medical emergency.

Poor Office Environment:
The Autolux LTD. office has flooded multiple times, causing a moldy smell on the carpet. This makes it an unpleasant place to work and is a health hazard. Employees should not have to worry about their well-being while on the job.

Distracting Promotions:
Autolux LTD. offers employees the chance to win pots and pans, which feels like a way to distract them from the fact that they are not receiving fair pay for their work. The promotion may be fun, but it doesn't address the bigger issues at the company.

Unprofessional Management:
The managers, trainers, and team leads at Autolux LTD. are unprofessional. They swear and yell at employees, creating a hostile work environment. It's not professional or acceptable to speak to people in that way.

Unfair Rules and Favoritism:
The way managers, trainers, and team leads run things at Autolux LTD. is "rules for they but not for me." Employees are not allowed to talk during their lunch break, but managers can be loud and disruptive without consequences. Managers and trainers also take excessive breaks, but employees are not allowed to take any breaks.

False Promises of Growth:
Autolux LTD. lies to its employees about room for growth in the interview process. In reality, there is not much opportunity for advancement, and if there is, it's given to people the managers like, even if they are not qualified for the position. All the trainers and mangers are extremely unqualified for the positions they hold.

Unwelcoming Work Environment:
Autolux LTD. has an arranged seating plan, and the work environment is not welcoming. They want employees to come in, do their work, and leave. There is no friendly atmosphere, making it difficult to enjoy working there.

Conclusion:
Overall, my experience at Autolux LTD. was not a positive one. The company has many issues, including poor pay, extreme micro-management, lack of benefits, poor office environment, distracting promotions, unprofessional management, unfair rules, false promises of growth, and an unwelcoming work environment. I would not recommend this company to anyone looking for a positive and fulfilling work experience.


Extremely hostile workplace. Management will mock any and all employees (looks, dietary habits, clothing, makeup, literally anything) openly to the point where it becomes hard to even get out of bed. I spoke to my supervisor about it and was immediatly fired after over a year of employment.

Little to no training, they will fire you within the first week if you ask questions. The only training I received was from a peer who advised me that she has no idea what shes doing she "just kind of does it."

Friend of mine was employed by them for 2 days and was left by her entire team of 6 management included because they all "had to go home early" -at the same time on a Friday?- to run her entire department on her own for several hours, literally on her second day and she had no prior experience in this field.

Also if you do apply please note any incentives they do supply are only for the day shift as they will occasionally buy a box of cupcakes for the crew and the day shift will fill their purses with them and take home 6 cupcakes just so that the night shift can't have a single one and no matter how many times you tell upper management they continue to give all of the incentives to the day shift rather then setting aside a portion of the cupcakes so everyone can have some. Especially when we've literally been told were having cupcakes because the night shift has kept the boards current for MONTHS while the day shift sits around with management making a list of everyone who's ever worked there from ugliest to prettiest.

You will be given a one on one training for 2 hrs in the system and 2 shadow calls on the phone....then you will on your own.  If there's anything you are not sure about you will be required to ask question.... That's easy but if the Team Leaders are busy and you're co-leages are busy too.  They will aswer your question without paying attention to you and most of the time you will be given an attitude because they've been on a 10-12 hrs shift already if you're on night shift.

Because of that you will just ask a fellow co-leages who probably been in the company 2 weeks ahead of you... so most likely the answer that they gave you was wrong too...there you processed a wrong order...

The company provide zero mistake tolerance because wrong booking cost the company $5K.  You will only be given a few mistakes then you will receive a phone call saying "The company feels like you are not a good fit for the company".  

Also, you will be required to work over time and no vacation especially when they are busy.  If you don't, you will also receive a phone call saying "we feel like thw company is not getting what they expected of you"
If the company provides a proper training to their employees they wouldn't let go a lot of people every week.

I drive clientel who have experienced injuries from vehicular or occupational incidents to medical assessments or physio, related to their particular injury for insurance claims.We service the entire province so our days can take us into several hundred kilometres of travel. I love what I do, I love my passengers and all things related to this job. My 30 years of involvement in Paratransit has gifted me with an excellent knowledge of the needs and requirements of my clients. We have very limited involvement with our company other than dispatch of orders by text. We are required to purchase our own uniforms, pay for repairs and fuel on the vehicles (which is reimbursed). We get paid minimum wage with no pay increases ever. No Stat pay. No Overtime pay. Usual hrs per week are 45 to 60 plus hrs. We were just offered our first contract that was basically a list of "what we will fire you for including- we don't need a just cause to terminate you" I understand a company has to have control of it's affairs and I have no problem with that but it saddens me that employee moral and client safety can and will be impaired by the way this company is operating. I am not a complainer but I don't know how much longer I can work in a company without a promising future.

Working for them was a very bad experience. They would start you out with a two-way radio for communicating your pick up addresses. 
Second they would provide you with a map book. At that time you had to purchase a GPS system. Only high end cars had them. If by any chance you didn't here the address correctly the 1st time and asked them to repeat it, they would call you names with the other dispatchers. Like if you were back in grade school. Next they would take advantage of you when you have to purchase the gas for the car that they provide you with and the only gas that they reimburse you for is the only time you pick up a customer and drop them off to their location. For example, if you have to travel 100 kilometers to pick up a customer, you pay for that gas and now this is when they reimburse you when you have your customer in the car and travel only 10 kilometers to their drop off location that is the only thing they pay you for the 10 kilometers of gas travel time. So take 100 minus 10 equals 90 kilometers that you had to pay out of your hourly pay. It didn't happen everyday to that extreme but it did happen a lot. If you didn't have a log book for yourself you would never know this would be happening to you. So at the end of the week when you tally up your pay and gas bills it's like working for 8 dollars an hour or less.

I really enjoyed my job. Truly. I loved my drivers and my team, I worked over time, I went above and beyond to help others, liase with other departments, provide helpful feedback, create tools for smoothing out difficult tasks, etc., and was invested in improving the day and experience of everyone around me as much as possible. 
I was fired WITHOUT CAUSE, right before my birthday/christmas, for absolutely no reason and without warning of any kind because a project manager was upset that I didn't simper to one of their clients ONCE. 
I was in no way rude, I was caught off guard by the aggression of the client, so I fumbled as I spoke, but was not insulting or anything but temporarily awkward. 
Decision to fire me without cause came directly from the CEOs after he complained to them. 
I was one of the only employees actually loyal to that company and team, who took my job seriously, and they tossed me out like trash. 
The CEOs have been progressively making worse and worse choices since they took over from the founders (their fathers) and I have concerns about the company. They do not value their employees at all any more. 

Rapid city are absolutely disgusting, they treat new staff like dirt trained for dispatcher for just one day (their idea of training is some dispatcher showing you her screen not even explaining what she is doing) the next day they expect you to be able to do it yourself. They got very aggressive and mean ehen j could not do it the next day the dispatch team communicate through messanger they were acting like high school bullies as they were writing horrible messages about myself even though the bully training me could see that i could read what was on screen. The staff are always using profanity the F word is used hundreds of times a day. You get scorned and told off for going to toilet (infront of everyone, so embarrasing) even laughs. The management are disgraceful, the staff are just so nasty they is no need to be such bullies.

I lost all respect for the manager on the first day of training. Very rude, and constantly taking smoke breaks every so often. 

I was hired for 12-9 but ended up working 8-5. Having the clients appreciate what I was helping them with did bring me some sense of joy.

You're not allowed to do what you want on break, breaks are not scheduled... so I'm not sure if they are able to monitor that without physically coming over to your desk. A few managers and HR department were nice and helpful. But the manager on the work floor is the absolute worst I have ever worked for in my entire life and doesn't deserve that job.

It was odd that as the new training class, we were not able to participate in the lunch that was ordered for the company. 

You make $17.50 an hour. About $570 a week. 0 benefits and no opportunities to advance.

Do not take this job, it isn't worth it.

Worked here for a year and a half. The management is terrible, the owner is super greedy and ignorant to his employees needs. The workload is not properly distributed between departments with mostly everything falling on Customer Service. The morale is so low due to understaffing and high work volumes which is bandaged with pizza lunches and silly work outings to pubs. The pay rate is below the industry standard with absolutely no benefits. You deal with Insurance/ODSP/WSIB claimant's who have been in motor vehicle accidents or work related injuries, many who have brain injuries and become very aggressive and unreasonable and are expected to make minimum wage dealing with these people. As stated no benefits for employees even though the company works with most major insurance companies. Overall a joke.

Not sure why some people are giving a 5 star rating . Pay is poor and  you get no benefits and there is no advancement. The ad is a lie because with minimum wage you’ll need to work 7 days to earn close to $650. They seem to believe in hiring older drivers who are already retired from their previous jobs because these guys won’t complain about the salary since they already collect their pension so this driving job is like a side gig. I was able to find out how much this company gets paid from WSIB , Insurance companies and Childrens Aid contracts they have and it’s quiet a lot so paying the drivers minimum wage is insulting! SOME of the dispatchers have no clue about logistics and show no respect. Do not work for this company. You are better off working at Walmart . 

Top Job Titles	Average salary
Truck driver 297 salaries reported	$704 per week
Driver 54 salaries reported	$697 per week
Dispatcher 19 salaries reported	$18.79 per hour
Customer experience specialist 15 salaries reported	$18.20 per hour
Customer service representative 8 salaries reported	$19.00 per hour

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