community associate

community manager

regional sales manager

receptionist

responsable service clients

Regus

1. You work as a maid from 8:30 AM to 5:00 PM. Your day involves a lot of cleaning, like washing dishes left behind by demanding clients and tidying up counters, tables, and conference rooms.

2.*Ethical Dilemma: You're in a tough spot because the company you work for is involved in unethical practices, such as overcharging clients. It puts you in a difficult position as you have to defend these actions.

3. Sales Pressure: Despite being hired for a specific role, you're pushed to constantly sell services and products. This additional responsibility, which was never mentioned during the hiring process or in your job description, puts extra pressure on you.

4. Demanding Clients: Again, you often find yourself cleaning up after clients who don't seem to appreciate your hard work.

5. Physical Strain: A significant challenge in your job is the frequent moving of heavy furniture, which is physically demanding.

6. Limited Staff: You usually work in a team of two at each center – one community manager and one community associate. However, due to the company's reluctance to hire adequate staff, you're often asked to cover other centers with little to no notice.

7. Increasing Workload: The workload continues to grow, but there's no change in the incentives or pay you receive. This imbalance makes the job increasingly difficult.

8. No Salary Increment: There's no provision for an annual raise, which can be demotivating, especially considering the increasing workload.

9. Company Profits vs. Employee Benefits: While Regus is expanding and profits are rising, none of these benefits trickle down to the workers like you. This lack of financial recognition is disheartening.

•	The first point of contact for clients’ inquiries regarding Regus products, invoicing, escalations etc. 
•	Provides administrative support and excellent client service skills though assisting a variety of companies with their day to day functions.  
•	Advanced use of MS Word, Excel, PowerPoint, Outlook, PeopleSoft etc.   
•	Development of multi-tasking skills through the use of a 6 line Switchboard Telephone System at the reception desk, organizing and managing the operations of 150+ companies at the centre.
•	Manages the centre’s accounting such as deposits, collections, AR, AP, POS system, offsets etc. 
•	Scheduling and setting up meetings and video conferences such as organizing catering, arranging transportation for candidates, administering pamphlets. 
•	Focuses on up selling and promoting services through creative advertising. 
•	IT and Telecom support; maintain constant communication with IT Department through ticketing process and troubleshooting various in-house IT issues. 
•	Creating and managing personal VPN’s, VoIP systems, dedicated bandwidth, and setting up different IT packages.
•	Assisting in the arrangement of Office and Virtual Office contracts and client renewals. 
•	Ensuring contract retainers are requested and returned to client in a timely manner.


Let's get one thing straight: working with other people at the actual Centers was always great. Management, on the other hand, live in their own little bubble and can't be bothered to come down from their ivory towers to give even a little bit of a hand to the front-line workers. Covid made working there even worse. Next to no support on any client inquiries, working on nearly obsolete computers with even less functional programs. What a mess.

Having to try to save face with clients on Regus's behalf was a daily, exhausting task. Clients were being double-billed, unjustified late fees, incomprehensible invoices...the list goes on, and as the only physical face the clients saw on a daily basis, you're left holding the bag and trying to calm them down.

Also, during Covid (as a cost-cutting measure), they reduced in-Center staffing to one person. So now you're doing two jobs for the price of one, and trust me, you didn't get paid extra.

If you take pride in your work, and have a passion for helping people, Regus is not - I repeat, NOT - the place for you. I promise you, you CAN do better than to be under-paid, over-worked, and under-appreciated. There's a reason the Better Business Bureau gives Regus an F score.

I wish I could give this 0 stars. 

We were with regus a total of two months. We left April 1st as of right now it’s been 56 days and counting since we asked for our retainer back to no avail. 

Takes days to get an email response, if you're not just completely ignored.

They add “kitchen” amenities onto your bill regardless of whether you use them or not. This apparently is automatic? Funny that didn’t happen to us at all in the first month?

Had to pay for the office to be repainted. It was then done poorly and they wanted to charge us AGAIN for their shoddy handiwork before we left. 

Was told we could upgrade our room for no extra cost and just pay the difference... tried after one month and a mysterious new fee had been added which nobody could explain. 

Staff are nice enough. But essentially it useless. 

Their whole business model is charge for everything to make up for low office rent. Got sick of the mystery charges. Constant fight to get money owed back (which im still fighting). Paper thin walls. And a management team who doesn’t want to answer your emails or calls or give you your retainer back. 

I couldn’t recommend staying away from this place highly enough. If you’re a new business like us don’t be sucked in you will regret it.

STAY AWAY

I'll preface this by saying that I believe what Regus is doing is a great idea in theory, but the company executives and decisions-makers are creating an environment that seems destined to start pushing customers out.

The costs are increasing beyond what is reasonable to expect, and many of my clients voiced this to me when asked about why they are leaving. We are pushed to put in requests for better pricing for renewals, but then nothing is ever approved except for the absolute minimum in discounts. Aside from this, services that were once included with an office are now being removed, and customers have to pay extra to access them. 

On top of all this, there were never any raises in my time with the company unless you switched positions, which is extremely difficult to do because of a lack of growth opportunities. 

I think upper management needs to really take the time to listen to the people who are working the frontlines for them, to gain an understanding of how their business centers actually operate, because it's quite clear they don't really understand what is going on. All they see are numbers and dollar figures, and not the loyal customers that we are meant to dedicate our work to every day.

I've had the privilege of being part of an incredible team here at Regus in Calgary, where collaboration isn't just encouraged, it's celebrated. From day one, I've felt supported and inspired by my colleagues, who consistently demonstrate a dedication to achieving our collective goals. 

What sets Regus apart from most companies is its commitment to fostering a culture of continuous learning and development. Whether it's through workshops, mentorship programs, or access to cutting-edge resources, the opportunities for professional growth are endless. I've personally experienced tremendous growth in my skills and knowledge, thanks to the company's investment in its employees' development.
Overall, I couldn't be happier with my experience at Regus. The combination of outstanding teamwork, a supportive environment, and a focus on learning and development makes it a truly exceptional place to work.

Ive had a very positive exprience working here. One of the standout aspects of this role is the excellent work life blance. Management is respectful of personal time and understands that employees are most productive when they feel supported, not overworked. Schedules are reasonable, and there is flexibility when life events come up, which makes a big difference.

The work environment is professional, collaborative, and welcoming. Team members are approachable and willing to help, creating a supportive atmosphere where everyone can succeed. Leadership communicates clearly and sets realistic expectations, which helps reduce unnecessary stress.

Overall, this is a great place to work if you value balance, stability, and a healthy workplace culture. I would recommend this company to anyone looking for a role where their time and well-being are genuinely respected.

Assisting clients within the center by booking meeting rooms and day offices, showing  clients to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage 
 Contribute to the overall revenue of the centre by identifying opportunities and actively up-selling/cross-selling Regus products and services.
Serve as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.

Typical day of work involved coming in to the office and working from your own office to place ads, make network connections, call potential customers and follow up with potential customers in order to rent out offices short and long term inside the Regus business centre. I learned a lot about the commercial real estate industry and how to sell to small businesses. The management was good and respectful to its employees. The culture was strong and believed in trusting its people to do their best. Hardest part of the job is that it's mostly an inside job in that you're in an office all day. Best part was the people you work with and the autonomy given to do your job as you see fit.

Innovative Concept. The primary role is really selling the concept as an alternative to regular renting or leasing arrangements. There is a lot of pressure to perform. Vacant offices are a huge liability and there is much work to do in order to fill it. The company is not very patient. The sense of urgency is always high. Policies on dealing with clients who wish to stop renting or to no longer renew are very confusing which makes it difficult for clients to leave. It sets you up for conflict. The relationship built is destroyed in some instances and it makes for uncomfortable moments at work because your workplace and the clients workplace is the same.

Top Job Titles	Average salary
Community associate 25 salaries reported	$19.75 per hour
Community manager 1 salary reported	$41,500 per year
Regional sales manager 4 salaries reported	$77,500 per year
Receptionist 5 salaries reported	$19.92 per hour
Responsable service clients 3 salaries reported	$18.61 per hour

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