associé aux ventes

représentant des ventes

retail sales associate

responsable de magasin

wireless manager

Retail

I was promised a management position when it came available. Applied for 4 different positions, interviewed once. Did not get the position. Whenever I apply for a management position, my manager find a reason to write me up to prevent me from leaving the store, and makes me look like a horrible employee. Was trained in management, twice. Still no prospect of becoming a manager. I've been with the company for 4 years, and at this point, I'm simply looking for a better sales job.

Always more expectations, and not enough pay. During the first shutdown of 2020, OSL used a loophole to take advantage of the carrier stores closing and made us "essential." They kept on focusing on the fact that "we are the only place that customer can purchase wireless products," claiming that we would make "tons of commission." That was not the case. Instead, we got hounded about not being able to achieve our performance targets. They did give us $1 raise for about 8 weeks, called, "hero pay." However, we are not receiving our performance based wage increase this year because "covid 19 put it on hold." I did the math, and because of the loss in commission, and the lack of wage increase that I expected, I lost approximately $3000 this year. 
When I asked about getting a raise, they told me to sell more phones.
Funny, how Walmart employees got their raises, but we don't....

It also took the company about 16 weeks to even begin trying to implement safety precautions. The size of the plexiglass that we received doesn't protect us at all. We also had to make our own social distancing protocols, which I took my own initiative to do.

Benefits are better than no benefits, but they really aren't that great. It also costs about $80 per month for a single individual to obtain these benefits. So, if you don't use them, they are costing you $960 per year. You only get $750 per year in dental, so that's like an x-ray and a couple fillings. Don't expect to get any braces anytime soon, unless you're paying for them.

Company culture is horrible. Always talking behind each other's backs. I've had other co-workers (who I get a long with very well) explain to me that the manager is constantly complaining about small things about me. I've also heard the manager complain about other employees as well. The district manager isn't generally receptive, but there are good ones that I have worked with.

Management isn't going anywhere, and they don't care about their employees. As long as they are getting their quarterly bonuses, and their not getting hounded on my upper management about performance. Too many times, I've done all the leg work to find out that my manager took my sale, and therefore my commission. Managers are all in cahoots with one another, and there is no growth. If one manager doesn't like you, then you're stuck where you are. There isn't any job security, unless you're a top performer.

Training is essentially non-existent. All training is online, boring and not very informative. Prepare to be thrown into field sales with little knowledge about the products your offering. Pricing changes constantly, and so do promotions, so you have to know your stuff if you want to sell. And since we sell 14 different company products, there is a lot to know.

A lot goes into a sale, and one tiny error could cost you your commission. All it takes is to accidentally forget to update the postal code on a customer's account. They are always changing their expectations as to what they require in you to do in a sale and do not effectively communicate these updates, which results in loss of commission because "you should have known."

They are also constantly changing the commission structure, making it harder for you to make money consistently selling the same products.

There is zero home-life balance. Especially if you're not management, and you're always closing. The shifts are basically during the time when everyone is doing something. So don't expect to make any plans with your friends unless it's your day off.

Other than that, I learned a lot about sales and have made good relationships with some customers. Some people can rub you the wrong way or just be plain annoying. The hardest part is dealing with ignorant customer who want the world from you, or treat you like garbage. If you live in the same city that you work, expect to see a lot of the same faces on your day off. Sometimes, it's nice. Sometimes, it's not.

The events that OSL holds are cool, but you're not paid for them. You can win cool prizes and get awards from the other companies like Bell, Samsung, and others. And you get $50 off of your phone bills.

Basically, expect to expect more, and receive less from this company. This would be a good role for any student looking to get into sales, but this place is simply a stepping stone in a giant pond. Take the skills you learn from being an independent learner, and take them to a company that values their employees, and genuinely wants to see you move further in your carrier.

If you are able to ingratiate yourself within the clique of your sales team and in good with your manager, you may have a shot at receiving the opportunities you require to be successful. If not, you may receive opportunity where success is statistically impossible, as your management has data including percentages for different territories. If you are a good salesperson and get good territory, you could have a good week. If not, you will have a very rough time, and enough of those weeks will see you terminated from the job. 

My experience in the job includes being encouraged by management to obtain separate vehicle for myself to open up opportunities in terms of territory assignment. I was terminated one week after acquiring the vehicle that I was encouraged to grab for work purposes; as was my partner who also worked for the company. This company does not care about the individual, only the results that the individual can produce. Helping other agents with their questions is futile and unappreciated in the end- you're better off sticking to yourself and supporting your sales rather than helping others. Your success and their failure will give you job security, regrettably. For team cohesion, helping each other is great. From a personal job security standpoint, you want to swim as others sink. On that note, once you are trained by the client, beyond having questions answered in a group chat- you are more or less flying by the seat of your pants. The presence of a client auditor more recently who is assessing the quality of agents and their training is not a total mystery, and indicative that they may not be upholding the promises they make regarding employee support and ongoing training. 

While working this job I was instructed to remain in field during the Sackville floods that resulted in the death of two people in Sackville, where I was working. Don't rely on this company to make intelligent decisions regarding your personal safety, use your judgement not your mangers or this company's when it comes to situations that place you at risk. They care about sales, not your well-being, and will forfeit the latter to a fault in pursuit of achieving more revenue generating units. During that flood event, management was mostly silent beyond encouraging agents to remain in field and to get in people's doors- again all while a catastrophic, deadly flashflood was ongoing in the area we were working. 

Definitely watch yourself being employed by these folks once winter hits. Opportunities become limited, and the company (between management and HR) will achieve headcount goals through professional attrition (low performers/people who get bad territory consistently to become low performers). Can be okay for a good time, not a long time pending your provided opportunity- definitely proceed with caution. The dynamic of the sales teams are not as cultish as some other sales companies, I will give them that. It is unfortunately replaced with cliques and depending on what team you are on, many egos are in play when it comes to the broader social dynamics. If you do this job, my advice is keep your head down and always have a lateral move (other job) as an option. The job security is poor, and the opportunity is varied at times. If you are ever being put in Halifax core week over week, realize you are being put on the hurt/quit tour, and that it is a good time to find other options. 



My experience at OSL Retail Inc. was marked by significant challenges, particularly in the training process. It is essential to shed light on certain aspects of the company that prospective employees should be aware of before considering joining.

Training: A Disappointing Start
The training provided at OSL Retail Inc. was a disappointment from the beginning. Although initial training was conducted directly by Bell, the field training involved shadowing managers who occasionally taught questionable sales tactics aimed at boosting numbers rather than providing genuine value to customers. Some of these tactics even involved outright lying to customers. This practice compromises the integrity of the sales process and fails to prioritize customer satisfaction.

Management: Disorganized and Disrespectful
One of the major drawbacks of OSL Retail Inc. is the disorganized nature of its management structure. There were instances where managers displayed a condescending and disrespectful attitude towards employees, creating an unwelcoming work environment. It often felt as though respect and recognition were only given to those who unquestioningly followed their directives. This lack of appreciation for diverse perspectives and the dismissive attitude towards employees can be demoralizing.

Challenges in Sales and Leads
OSL Retail Inc. faces significant challenges in sales and lead management. New employees, even if inexperienced, were often assigned the worst possible leads in their respective regions. This practice severely hindered the chances of making successful sales, leading to frustration and discouragement among team members. The resulting lack of sales opportunities ultimately affected job security, as low sales numbers often resulted in termination or resignation.

Recommendation: Proceed with Caution
Given my experience at OSL Retail Inc., I would advise potential applicants to approach this company with caution. If you possess exceptional door-to-door sales skills and can navigate the negatives, you might find success. However, for individuals seeking an environment that values honesty, respectful management, and fair opportunities for growth, it would be wise to consider other options.

Conclusion:
My time at OSL Retail Inc. was marked by a challenging and frustrating experience. The training process, questionable sales tactics, disorganized management, and unfair lead distribution all contributed to a work environment that fell short of expectations. While the company may offer opportunities for those adept at door-to-door sales, it is important to weigh the negatives and consider if this is the right fit for you.








Getting hired with OSL was exhilarating, learning so much in such a small time frame to make money was extremely hard and a big learning curve, especially from someone using pay as you go. Once you finally come to grounds with an iPhone you will go on to learn Android and the MANY different brands that utilize it. If you can't learn on your feet then this job is not for you. You need to spit cold hard facts to customers who while you are talking will be fact checking on their current smartphone. Being told No, No, No constantly is a major thing to overcome. If you do not sell, then you spend your time answering the randoms customers location for items inquiries in the Walmart store that a no where ever in sight Walmart Associate is around to do their job. That brings me to the people of Walmart. I am from a very small farm city. The amount of uneducated and unintelligent people will baffle you. If you can tell these customers the least amount of info to not confuse them then you will get the sale. You can only make money by reading every customer. Great commission, until you hear what actual Retail or Corporate stores make. Get the skills you need from this place and move on. There is no going up in the company because they are all so new and in their positions for 5-10 years now, leaving you on the entry level for awhile. Hiring anyone under 30 is not good. We need a young team to keep you going and to know what they are talking about. Dealing with LOTS of seniors will create a new voice you never knew you had, being extra careful to not confuse them or rub them the wrong way with your " young lingo" is tough. All and All great benefits from the companies you sell for. Loot and extra bank is awesome. But OSL makes money off you that you could be making at a real store. Managers also make commission and can steal your sales easily.

I have worked for many companies in my career since 1994.  OSL by far has the best culture I have experienced and very fair when it comes to people.  The pay structure is very fair compared to all other companies.

I started in a store and worked my way up in this company to District Manager.  The Leaders I get to work with helped me grow and develop, to be successful in my new role.  I have an amazing Team I get to work with every day.  It truly feels like a work family that has come together.  All striving for the same goals.

My work life balance since I have been with OSL in November 2013 has been great!  Has it been perfect, no.  Because it's a sales/retail business.  You have to adapt and go with things as they come up.  That said, it is by far the BEST work life balance I have ever had.  I have a wife and four kids.  The quality and quantity family time is like no other that I have experienced.  Thanks to OSL Retail Services putting people first.

The one thing for sure that makes me excited, and to give my very best every day, are the people.  From the top down, I never have to feel worried about a title someone has.  I have been welcomed and treated with respect since I have been with OSL.  

Lastly, I can say I have the privilege to work with my amazing Team (LIONS)!  Being able to work with these great people truly doesn't make it feel like work.  But a Family working together in wanting to reach the same goals as one Team.  I am truly thankful to be able to work for OSL Retail Services and having my LIONS in my life.  I am very excited for what the future holds!

If you feel that I am writing this because the perception would be that my title as a District Manager calls for it.  I am sorry if you feel that way.  Call home office, and they will be able to direct you to me.  I would be more than willing to sit with you and introduce you to my LIONS and what they have to say.  It is truly amazing to be a part of something like this!

Was only trained for 2 shifts, it was a joke. Worked alone on my 3rd shift while I only had 16 hours of store knowledge/experience. Many customers got angry with me because I didn't know how to answer most of their questions
District Manager basically wants you to be a robot for him.
called me in for an additional 4 hour close shift(11pm) after I had gotten home from an 8 hour shift(7:00am-3:30am) in a blizzard only to be back by 7 am the next morning. After asking him when I was supposed to be able to sleep, he replied with "Legally we only need to give you 8 hours between shifts" which is technically true, but how do you expect your brand new supervisor to perform well if he would only be able to get about 4 hours of sleep between shifts? He went about it in a terrible way, mocking my explanations for my anxiety about the job due to lack of training.

Should not have joined the company a week before black friday because they had me on the front lines with only 32 hours of experience (4 shifts) so I didn't know how to answer most customers questions and basically just got in the way.

Between the lack of training and terrible management, this is not a friendly, caring company to work for. They think because they pay salary, you can't have a life or sleep and have to be available at any moment to come in (because most of their sales associates are so unreliable). Not worth the headache or verbal abuse from the District Manager

I also received trouble from a walmart manager every morning that I needed to get access to keys at the start of my shift. After a total of 10 days being employed, I still didn't have the barcode to access keys on my own.
Many other small things that just snowballed. Management gave me no time at all to adjust to the job. Typically with other jobs you usually get a few weeks to learn the lay of the land and get familiar with protocol. Not at OSL you don't.

Overall I initially enjoyed the job.  There are new phones and plan changes all the time so you have to be prepared to be constantly learning new information.  It can be a steep learning curve initially but it gets easier the longer you do the job.  It's a minimum wage job with commission.
You are working in a store within a store at Walmart which is good/bad.  How busy or successful you are depends on the Walmart traffic and competitors in the area.  The Walmart I worked at was not busy in the evenings which is when my availability was for so sometimes it was tough meeting my quotas but usually I surpassed them.  If it was not busy in the store it was a long, boring shift but often I would stay busy by researching phones and reviewing plans.  It was nice to work with another staff member but mostly I worked alone at my location.  I typically had great managers who were very flexible and made things bearable.  The staff at the Walmart were generally obnoxious and not helpful.  I was even expected to help their electronics customers because the employees were hopeless.
They have a benefit plan available for part timers but you pay for it.
The Distric Managers and higher up were mostly former Future Shop staff who wanted us to be overly aggressive and didn't take into account Walmart shoppers are different from Future Shop customers.  They started taking away commissions for accessories and the commissions for plans were not very lucrative.  I left because I was too bored, I considered switching locations but overall the company wasn't being very realistic in its expectations so just got a better part time job elsewhere.

I worked for OSL Retail Services for about 8 months and didn't enjoy my experience whatsoever. They were so disorganized and unprofessional. Even thoughh I made so many attempts to get training and support, I didnt receive this. Also, when I had issues with my pay or questions around my benefits, no one ever got back to me. I met the HR Manager one time and found her very abrupt and rude. She was so arrogant and full of herself, I don't know who gave her that job, but you could tell she didn't have the expertise of experience to be in her role - and she dresses very inappropriately for her position. She has a really bad attitude and walks around like she owns the company, I seriously dont know who gave her the job but she needs to grow up and act like a Manager, if that is even her real title. I could not stand her attitude and she doesn't provide a response to any email inquiries. 
I am so glad I left OSL for another full-time position with a better company with more professional colleagues. I hated my experience for many reasones. If you are really looking for expand your skills, grow with a company and advance to better oppornties, OSL is not the best company. You will only get a promotion is you are good friends with your Manager or you know each other from social events. If this doesn't fit you skill set and you need a more honest company, look elsewheree, because this company is too undeveloped to offer a good experience.
OSL - you can keep your job and hire another loser to fit your culture.

I am a recent OSL manager that went back to a wireless specific retailer.

If you are planning on getting into the wireless industry think about other companies first. Compared to the overall wireless industry, OSL pays one of if not THE lowest in commission payouts for activations. 

Management will suck you in with the promise of high commission payouts due to accessory sales  but in reality, they HATE it when you try to make money for yourself by selling an accessory without selling a phone with it. District Managers in the Toronto/Scarborough/Durham area threaten to fire you if you try to make money selling an accessory even though no where in the policy does it state you cannot sell an accessory. They essentially don't want you to make money unless it only benefits their own numbers. This DOES NOT happen at real wireless retailers.

On top of working inside a Walmart you get asked so many non wireless questions that you spend half your day trying to bridge the gap to make a few dollars when the other wireless companies pay more. Not only do they pay more but they also already know they want a phone. Sales definitely do come more frequent at a wireless only specific company.

I worked for OSL for about 1 year in Sales and if I could warn anyone about this company - don't even waste your time. First, their Head Office is a joke. If you go online and review their website, you might think, "oh what a fun, great place to work". Let me warn you - your work experience will be nothing like their "fake" marketing strategies; however, they will try and make you believe so.
They don't have good Management here. On the other hand, their Managers and teams don't play by the "books", it is all favouratism and sucking up to young managers - who don't have the skills to be in their roles.Even if you work your butt off, do a great job, you won't get anywhere, unless you suck up and do all the hard work for your Manager. This isn't a good company culture. At first, you might be impressed with the warm welcome, the company events - here and there - but overall, be prepared to become invisible, unheard, mistreated and even disliked if you don't fit into one of their cliques. 
OSL isn't for everyone, but compared to other great companies out there, they are not worth your time. Save yourself the trouble and find a more credible and established organization that can offer you way more - better, ethical practices, better structure, and possibly better pay overall. OSL claims to be this great company to work for - it really isn't. They suck. Don't waste your time.

Top Job Titles	Average salary
Associé aux ventes 150 salaries reported	$17.41 per hour
Représentant des ventes 54 salaries reported	$78,148 per year
Retail sales associate 31 salaries reported	$17.02 per hour
Responsable de magasin 22 salaries reported	$45,341 per year
Wireless manager 2 salaries reported	$44,000 per year

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