guest service agent

housekeeper

night auditor

maintenance person

housekeeping supervisor

Sandman Hotel Group

My experience with housekeeping is that I've been with Sandman Signature for 2 year's and i picked up quite fast what they wanted me to do in the room's. Do stay's just like a check out clean everything. In stay's we change bed's every 2 day's. We also clean the geust's dishes, and same with check out's, dust ,vacuum, wash the whole bathroom replace towels, mop the floor's, daily. Also have weekly and monthly duties, change shower curtains, pull fridges/ sofas out and clean underneath, flip around bed's, dust the A/C filers, change doves/blanket's, etc. Sandman Signature keep's everything nice and neat everything in order.

 

Most day's we have rush room which mean's we have to go to that pacific room and clean it right away and fast because the guest might be in the lobby or about the arrive soon.

 

I know how to handily the cleaning/chemical's stuff. Every end of shift we make sure our cart's are full and the dirrty laundry is in the laundry room so night shift has laundry ready for the morning.

 

At time's it can get stressful because everyday is a different day. But we get everything down.

Can learn, and adapt fast. I really enjoy meeting new people and learning new things. I like that your always on a move it really maintains your weight and  keeping fit.

I keep to myself most of the time during work but active with people while not working. i get along with people.





I worked in this company for the past two months. I thought everything was good, as I am enjoying my job and loving it.

Pay rate is minimum wage, but I love my job. I am only working 2 to 3 days a week because of my restrictions before due to my status as an International Student. 

As a part-time worker, I don't have any benefits or even protection from this job.

 I felt humiliated and got scolded by the manager on the phone due to one unintentional mistake. 

And got terminated afterwards from this "Manager" on the phone as well.

I felt like the reason why people are leaving is because they don't feel validated and being heard. They just only care about the operation, not the people working there. 

But, every successful business, is the people working behind it.

They do not value your struggle and effort of preparing and doing all the examinations and passing all the interview and requirements. Then after a month or two, they will just throw you like a garbage and will terminate you that quickly.

I do believe that I am not the only one who experienced this kind of treatment. Everybody there knows. 

I hope in the future you will hear the side of your EMPLOYEES. Do not hire them and throw them after using them. Value, guide them and be a leader that can be a good example for your fellow Guest service agent.



I worked in hotels for severals years before the sandman, and assumed this would be a step-up from my previous job. Having taken my years of previous experience into account, they generously offered me a 1.50$ over minimum wage. /s
Despite having beautiful facilities, the hotel was constantly on the verge of collapse. The departments refused to communicate, the group bookings manager was aloof to the point of being useless, all overseen by a general manager who couldn't sense a pattern when her entire managing staff overturned in under 2 months. 
There are 2 sandman hotels in my city, and the most constructive communication or pooling of resources I ever saw between them (both corporately owned), was sending over emergency front desk agents when my entire staff quit. 
The software used by the hotel was archaic, to the point of omitting important information. Combined with an obtuse department structure, I generally operated on a foundation of hope and fragile dreams.
 
Find a franchise hotel. Or better yet, find something other than hotels.
I lost 15 pounds in a few short months of working at the sandman because they didn't allocate breaks during shifts, and an apathetic staff assembled by a desperate management meant unexpected overtime.

During my time at the workplace, I experienced a dynamic and supportive environment that truly fostered personal and professional growth. The team was incredibly collaborative, where everyone’s ideas and input were valued, leading to innovative solutions and a strong sense of camaraderie. Our management was approachable and open to feedback, which encouraged a transparent communication culture. 

Flexibility in work hours allowed for a healthy work-life balance, making it easier to manage both personal and professional commitments. The organization also invested in our ongoing education by providing training programs and opportunities for advancement, ensuring that we were continually developing our skills.

Additionally, the workplace culture prioritized inclusivity and respect, creating a safe space for individuals from diverse backgrounds. Regular team-building activities and social events helped strengthen our connections and make the workplace feel more like a community. Overall, the positive atmosphere significantly contributed to job satisfaction and productivity.

Was laid off from my job due to Covid 19...in March. I was never called back , (I was a housekeeper for almost 5 years), and was told they no longer had my housekeeping position due to " restructuring of the company", but get this...they hired a cleaning company. Like seriously. Something wrong there. Very stress full and difficult place to work, the company doesn't seem to care about their employees...not a very friendly environment and not at all supportive, they care more about the guests than they do about their staff... hard work, short staffed, not even a thank you at the end of the day for the hard work that you do. Years ago it used to be a fun place to work. Not anymore. It is not a very healthy place to work, maybe if they treated their staff with more respect, and showed their appreciation to their staff for all the hard work that they do, the staff  might even enjoy working there. 


Supposed to have 3 full days training. You’ll get 1.5 then sent your way and told everything’s wrong that you’re doing.

They set such high standards for how each room needs to be perfectly cleaned, yet they want each room to be done in 30 minutes or less. They expect each cleaner to do 12+ rooms a day, which means most of them are bound to be skipping things (eg. Not changing sheets, not cleaning bathrooms properly or thoroughly)

You’ll be running up and down the stairs all day for supplies and then they wonder why you can’t keep up with their standard of how fast you should be going.

They let other cleaners be bullies and hog supplies, but they’ll assure you it’ll be dealt with when it won’t be.


Overall, this company looks like a wonderful place to work, then when you start you’ll realize they have 2 “new hires” every single week quit before they make it to lunch.


Do yourself a favour and don’t come here.

Front Desk employees were also the Shuttle Drivers. As far as I know, other Sandmans do not have this responsibility for their Front Desk people. Driving the shuttle *was not* mentioned during our interviews so it was a surprise when it got sprung on us at training. // We were also expected to do some light housekeeping & maintenance work despite not what we were hired to do. The pay was not worth it as we were expected to do multiple jobs under one role. // Staffing issues. Someone may call-in and, because we had a low number of employees available to cover, you could end up working alone for hours. // Our probation increase was meant to happen after 3 months but didn't happen until after 6 months. // Managers being approachable, discounts, and asking time off with little pushback were the only pros I could recall. 

Do not work for this company. They do not really care about their workers. I got hired and was not really taken care of. Worked there for a week and started hearing of all the people that had quit recently, and then found out that the people I was working with were pretty new(EVEN THE GENERAL MANAGER WAS NEW). Old location but new employees became a red flag for me, and the whole situation with people quitting before me gave me the sign to actually leave. They also told me that I would be getting paid less than what I was told during the interview (when I asked about start paperwork that they hadn't given me). No way to take a break when you're by yourself as you are told to stay outside to help guests and not go to the back, not allowed to sit, not allowed to drink anything where people can see you. Its ridiculous. The regular employees were nice but management clearly did not know what they were doing, and did not care to really be nice to their employees. 

new staff has came over to help and the original staff is no longer getting the hours and hours are being given to the other people at the other hotel who were brought to "help". seems like the staff that actually works at this hotel are being replaced by people who don't work at this location so that they can get hours instead of us who also need hours just as bad. there is no respect for days that we are available to work and are expected to work days that have already been arranged to not work before even hired, only reason I accepted job. workload is a lot less stressful now that there are more staff but more stress is created now from not being able to earn money to survive due to hours being dramatically cut from employees who have worked here longer. no wonder no one stays for longer than 3 months that get recently hired.

I came to the position of full-time employment. I worked full-time for three months and wanted to get the promised insurance, but they told me that I was registered for part-time employment. This is a deception. 
In addition, there is a misunderstanding about the schedule. The supervisor says that you are off, you don't come to work, and when you come back, you find out that you should have been at work, and as a result, the housekeeper manager thinks that you just missed work.
But I want to say something good. 
Salary is always on time, without delays. After three months, the salary increased slightly.
The HR manager is adequate. 
They do not cause problems when you need to leave early or have a day off. The schedule is flexible.

Top Job Titles	Average salary
Guest service agent 94 salaries reported	$20.26 per hour
Housekeeper 96 salaries reported	$19.60 per hour
Night auditor 38 salaries reported	$20.26 per hour
Maintenance person 27 salaries reported	$21.09 per hour
Housekeeping supervisor 25 salaries reported	$21.49 per hour

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