sales associate

Smile Direct Club

A typical day at work would involve seeing customers, trying to close the sales as well as reviewing videos during downtime and role-playing. I feel that management was not qualified for this position even with retail management experience. Co-workers were nice and it was fun to work there but they would try to give new people the customers that they assumed wouldn't sign on and this would then bring your sales numbers down. The hardest part was seeing a customer that was not a candidate and still having to close the sale. I felt that there was no work/life balance. Worked approx. 5-6 days a week..  9-7:30 so I would be away from home for an entire day. No weekends off. High turnover rate especially with dental professionals. I didn't enjoy having my appointments recorded so that they could be watched and critiqued. They have great benefits and will give you the pay that you ask for if you are qualified.  They also claim that they will hire and promote from within for management roles but this is not always the case. They usually will hire someone who has not been with the company and places them into a management position.

Does shady practices to make money. Makes the goals so unreasonable and utilises high pressure sales techniques that  jeopardise the customer experience. Will tell you it is okay you didn't get the "fast track" or sale, but then makes you write emails constantly as to what you and your staff will do differently tomorrow. The closing rate was 75% so 15/20 customers had to sign up if you missed it by 2 customers 13/20 you would have 65% Fast track and that 10% percent variance was trouble. Video record 80%+ appointments in order for you(manager) and company to analyse  what you could do better and overcome objections.  

-excessive pressure to achieve high sales
-anxiety ridden every single day
-poor management/higher ups do not care about you
-favoritism 
-constant  grief over any little unimportant thing 
-no support
-back to back to back appointments, they work you like a slave and wonder why the teams are miserable.

This was not what I signed up for and instead of actually having a conversation with their guides, management hands out write ups over anything , breaks you down and makes you feel helpless. Incredibly negative experience for a company that could have had the potential to be life changing

Do not waste your time here! Please these people do not care about their employees. I had a very bad experience while I was working here. The management only cares about the sales and the numbers. You can not reach out to anyone in this company if you are stressed or if you’re going through something. You are forced to record all your appointments which is very creepy and on top of that the management watches the videos and judges you. They will always pick on you about something even if you are doing everything right you will start having nightmares and anxiety at work honestly the pay is not worth your mental state

Worst job I’ve ever had. A day in the life of a smileguide is very hard. You’re pressured to make sales. You have to make sure 80% of the customers you scan Sign up and pay. We have to pressure customers to sign up even if they came to get a free consultation.  Everything you do is micro managed you can’t even breath without being questioned. You are forced to record your appointment so the management can watch you and critique you. Nobody has a dental background. Promises from management are always broken. Smileguides are miserable. We have panic attacks from the pressure.

I loved working at Smile Direct Club, I learned lots and my coworkers were nice and friendly (for the most part). The manager was great, very kind and supportive. The hardest part of the job was that it's very sales-driven. There was a lot of pressure to reach sales quotas. I took the job to get more experience working in the dental field. I was under the impression that it would be "soft sales" as I was told in the interview, however, there was nothing really "soft" about it. Overall, it was a great place to work, it just wasn't a good fit for me.

If you value your time do not work here! It’s nothing but stress and pressure. You will start hating waking up and going into work. The management stress you out to a point where you have panic attacks at work. When you have panic attacks at work management will think you are crazy they have 0 sympathy for you. You will have to make sure every single person who book a consultation signs up and gives you their credit card. You have to video your appointment and make sure every customer you took gives you a review. This place is not normal and I am warning you to not work here !! Everyone quits

Fabulous job where you are empowered and inspired to achieve ! Love the opportunity for growth , and ability to stretch yourself development wise !
Team culture and values is lived daily from all parts of the organization.
Enjoying the ability to help others achieve their best selves !

Met some amazing coworkers during my time with SDC but other than that it was pretty awful. The managers are all childish, catty, they won’t train you properly and like to play favourites. It’s a complete sales job, you will have no work life balance.The amount of turn over with this company is insane, they all have this fake energy plus the HR lady is a joke. and the product itself isn’t even worth it.

They’re a good company to work for. In my time working at sdc it’s been a great stress free experience. Any questions I had were answered and the team I had were genuine. There could be some slow days based on the appointments, but we constantly find ways to improve on our productivity and have fun with it.

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