housekeeper

réceptionniste en hôtellerie

front desk agent

préposé à l'entretien ménager

préposé aux chambres

Super 8 Motels

I worked at Super 8 Toronto North for a little over four years I stared in June 2014 and was laid off due to renovations  in Feb 2017. A typical day at the hotel for me was washing, drying, and folding linens and towels, organizing Landry room shelves, packing housekeepers carts. and then at 11 am cleaning checkout and occupied rooms once i finished my rooms it was back to Landry Room and then helping other Housekeepers complete their task before my shift ended.   I learned during my time at the Hotel was over and above all  Patience because just like in retail you are dealing with  multiple customers ranging between all cultural backgrounds, ages, and ethnicity's and you as the Room Attendant or Housekeeper you have the four main customers at the hotel however they are guest's you have the regular guest who checks out on time  or gives the okay to clean their room. the guest who is the early riser who is out of their room before the sun comes up, late riser who always wants to extend their check out time, and the time waster guest who bothers you and comes in while you are cleaning the room. The management team at the Hotel was great always helped me when i needed it. The workplace culture and ethnicity was a mix of different cultures. The hardest part of my day to day job honestly and sometimes dealing with the guest that will not  leave their rooms on time. The most enjoyable part was working the guest's and the friends I made.

I really enjoyed my job at Super8, all of the staff who worked there was always kind and appreciative; all except management. There was always a note left behind to let you know that you were either doing something wrong or needed to do it another way. Little petty things like where you left the stapler on the desk... or making a new sign that should have just been left alone even though it was falling apart... Weird little things like that, that no one could ever explain. Management would also leave whenever they felt necessary and 80% of the time would not come back. What I mean by management is the Assistant Manager and Manager of the front desk. I would call them saying we ran out of keys and they would not show up for hours... When running out of keys at a hotel is a HUGE deal!! I would call multiple times to the point where I would be told they would get there when they can. Very unprofessional. The owner of the building and his son run the Super8 and they are great. I would like to point out that their Assistant Manager is the Shop Stewart for their Union... Don't ask me how that works - oh right... it doesn't! You couldn't speak to her in confidence without her going straight to the manager which is against her code as a Shop Stewart. All and all I loved the staff and they were ultimately what kept me going back! And the customers of course!!

The managers at my location disregarded workers rights, disrespected even the most loyal and hard workers, as well as a general lack of common sense. As proof: here were at least ten people who trained and quit the next day while I was there because it was so bad, and now the managers are under investigation because of the seriousness of their faults. The manager once explained her frustration with the front staff because they said twelve hours was a long shift. I was humiliated, they threatened to fire me countless times, they got mad about things they hadn’t trained me for, and at the end of my four months there (summer job),  they threw me a going away party, gave gifts, and told me to come back next summer. I honestly can’t believe this was a chain franchise with such horrible management. Furthermore, their veteran housekeeper, who’d been there for over a year, was looking for a third job to support her family, so that might give some insight into pay.

The General Manager is awesome! He is a rare find for a boss because he's a person who cares first and is very approachable any time of day regardless how busy he is. He's the 1st boss that my utmost respect and admiration. The housekeeping main lead is the best. She has a sense of humour and makes going to and being at work exciting and fun! It is a team that is very much a family because somebody always there to give a helping hand. The average day within housekeeping is about 6 and a half hours but when it is busy the day can be on rare occasions 10 hours. The hardest part about the job is finding muscles you didn't know you had. The enjoyable part is the people you work with and the guests.I would return to work for this employer in a heartbeat!

I enjoyed working at Super 8 in Portage La Prairie, MB. The staff was friendly and professional and the guests were a Joy to assist. I learned more about being a team and communication which you can never stop learning about. Management was friendly and made guests and staff their number one priority. My co-workers were incredible and it was a joy to work with them. The hardest part of the job was dealing with guest's complaints, it was stressful but we always got something good out of it, for example learning more ways to solve an issue or being the reason a guest left happy at the end of their stay. The most enjoyable part of the job was learning something new every single day, meeting new people every shift and getting to know guests during the check in process.

Typical Day: 
	Greet, register and assign rooms to guests 
	Verify customers’ credit, and establish how the customer will pay for the accommodation 
	Make and confirm reservations 
	Keep records of room activities, such as balancing accounts and conducting nightly audits
	Compute bills, collect payments and make change for guests 
	Record guest comments or complaints, referring customers to managers as necessary
	Answer inquires pertaining to hotel services, guest registrations, and travel directions, or make recommendations regarding shopping, dinning, or entertainment. 
	Transmit and receive messages, using telephones and computers 
Working with the manager with opening the pool such as making signs designs and making the emergency plan, etc.

Shifts were typically very slow with little to do once you finished your daily tasks, but guaranteed hours every week and an adequate wage. Most guests were long-term / permanent fixtures at our location and were always kind and had few complaints. Main issue was the management, they would set prices astronomically high (leading to new guests taking their frustrations about the price out on us), speak rudely to customers and would accuse them of lying when they had complaints, and would get mad at you for not magically manifesting something else to do once you'd finished your tasks and had no check-ins. 

Typical day is going to work lol
I’ve learned knowledge of basic hotel routines and what is needed to succeed 
Owner / operators are unbelievable people who care about their staff 
Very diverse in their employees 
The work can sometimes be hard because of time pressures of the job but really it’s not that bad
They have to work on their benefits though as an incentive to keep staff happy and not have to worry about finding work elsewhere 
A lot of other places have benefits that are actually beneficial but theirs is lacking 

What is the best part of working at the company?
Before the hotel was sold it was the Team Atmosphere, since then it has gone down hill so No Best Part about working there 

What is the most stressful part about working at the company?
The Toxicity from Head Housekeeper, she loves stirring the pot 

What is the work environment and culture like at the company?
Toxic as the team now loves to gossip about other staff and guests 

What is a typical day like for you at the company?
Depending on the amount of guests in house, a typical day would be getting a list of 10-19 rooms and then going into do laundry for the rest of the shift.

What is the best part of working at the company?
Nothing they were a great company until a new general manager went on a power trip and now they are a horrible company 

What is the most stressful part about working at the company?
Dealing with drama. And nothing gets done about certain staff not doing there job.

What is the work environment and culture like at the company?
Good the guests are friendly unless you try to check one into a dirty room Wich happened alot 

What is a typical day like for you at the company?
Checking in guests answering phones and doing laundry and cleaning

Top Job Titles	Average salary
Housekeeper 29 salaries reported	$17.63 per hour
Réceptionniste en hôtellerie 26 salaries reported	$20.26 per hour
Front desk agent 16 salaries reported	$17.32 per hour
Préposé à l'entretien ménager 28 salaries reported	$20.83 per hour
Préposé aux chambres 11 salaries reported	$17.70 per hour

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