store manager

sales lead

sales associate

assistant store manager

retail assistant manager

Swatch Group

An average day involves training during downtime, pushing sales and product onto customers. 
Typical retail environment. Your team makes the difference! 
Hardest part of the job was dealing with HR. Their communication/people skills are non-existent, many times they have attitudes when you ask simple questions. 
Their HR team chooses to protect customers over their staff to maintain a good image. Mental health is the least of their priority as they set extremely unrealistic goals and put pressure on retail teams to perform during quiet seasons - if your sales are low (due to factors out of your control), your job is threatened.  There’s little communication amongst upper management themselves; they send mixed instructions, wrong sized visuals, etc and then blame store employees. 
They’ll also use your social media usage as fuel to give write ups or threaten termination  

Please upgrade from excel and learn to treat your employees with respect, dignity and understanding. 

I would usually start the day by coming about 5-10 minutes earlier to prepare myself for the shift. I would clean, organize the watches and make sure everything was working properly, in its place and had the correct time. Once customers arrived and I saw they were interested in watches, I would approach them with an opening line and tell them a little about the watch they seem interested in. I would let them know about out policy and features and benefits about a Swatch watch. I got to meet so many amazing people that work or worked at swatch that I can call my friends now. Also helping people from all over the world was great, I even had to use my language skills to help some people. Being on the top level in the mall and having glass ceilings, sometimes it got very hot and we would consistently be drinking water, running to some shade for a little bit when there was coverage or standing in front of the fan to cool off. That wasn't all that fun.

Lots of focus on numbers that don't necessarily reflect reality: often coaching sessions involve writing responses to low numbers like low average sales - which would be fine but batteries and warranty replacements cost 0$, and therefore drag your average down, leading to upset management. You're more successful if you provide worse customer service under this system. 

Preference for management positions is given to associates who are aggressive and push hard for sales even when they literally drive people out of the store.

Commission of 1% on sales with unrealistic goals for a second paltry 1%. 

Very flexible scheduling. Laid-back atmosphere until crunch time.

Discount is pretty good.

I worked at Swatch for three years. While I enjoyed the brand and my coworkers, the management culture was very toxic. 

Confidential HR information was not handled professionally so expect anything you tell HR to be spread around to everyone and there was a lot of gossip and favouritism among leadership. 

Employees were often overworked and expected to handle responsibilities beyond their roles with little appreciation.
 There’s very little support or accountability from upper management, which creates a stressful and unhealthy work environment.

I wouldn’t recommend this company unless there are major changes in leadership and culture.

A typical day at work is when you start to pick orders ( watch parts ) for customers and jewellers. You have to do it fast but with careful as there are parts that are so delicate enough to pick plus you have to catch up the deadline before FedEx will pick up the orders for shipment. I learned how to managed my time and to deal with pressure especially when watchmakers requested for some parts which are rush. No job is ever easy as long as you enjoy doing it and you learned every mistakes you made. The most enjoyable part is that when you get free lunch or snacks.

This company's management is so poor that you would not have a chamce to get in a place that you feel valued and working in a good condition. It's such a poor environment to be and nobody cares about it because it's technically not a good place to get promoted.They took commission out of the most sellable items which basically there's no commission involved and working in retail-accessories company commission is the number one thing that people is working for and it's not provided. This company doesn't care about their employees and whoever complains they will shut them down and kick them out instead of asking and solving the issue.

The management at this location has gone downhill. The current manager is entitled and doesn't know how to work with her staff. On top of that, she is rude and condescending to customers. Head office staff takes part in some kind of shady dealings in regards to ridding themselves of staff that they don't like, but have no real reason to let go. 
There is constant standing around, no anti fatigue mats or chairs/stools are allowed. It's a thankless job because unfortunately the upper management don't really care for their staff.

Constant turn over in the Toronto office, and it takes a long time to replace people. Upper managment does not care about the teams at all, they will avoid you, ignore complaints and bullying. Brand Managers lack people managment skills and are promoted based on time served not skill. Pay structure much lower than industry standards. Office support coordinators do the majority of the work with the lowest pay. No real HR dept. Nothing is confidental and office staff will gossip about employees, clients and pretty much everything else.

Each day was dynamic and I learned a great deal about marketing and public relations.  Most of my work was independent and my peers where there for support if needed.  The hardest part of the job was communication with our homeland office which was in Switzerland and due to the time difference, this created a short window of opportunity.  The most enjoyable part of my job was the teams I built and worked with.  As their leader, I always ensured they had everything they needed to be successful.

It is a nice store to work in, it is very clean and simple tasks to perform daily. Since it is a small store, you get to know the people you work with and can always switch shifts with them. The different managers i had were always very friendly and flexible with hours. The uniform is more of a dress code which is nice to wear. The brand itself if very happy and fun, creates such an environment. The products being sold are very good so is easy to talk to customers about how great it is, once you've owned a swatch.

Top Job Titles	Average salary
Store manager 1 salary reported	$60,000 per year
Sales lead 13 salaries reported	$18.27 per hour
Sales associate 8 salaries reported	$16.87 per hour
Assistant store manager 5 salaries reported	$43,700 per year
Retail assistant manager 2 salaries reported	$19.23 per hour

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