Ticketmaster

This is web service’s application,The goals of the Attractions Service project is to make our attraction and venue pages more desirable fan and consumer destination sites by expanding the breadth and amount of data we can store and by building more flexible page management tools.  Build a service that will manage Attractions (artists, acts, teams, or other attraction) and Venues (clubs, arenas, or other venue) and enable us easily import 3rd party data to further enhance our content.
The final vision for this service is the ability to provide and manage (by domain) nearby Venues and Attractions of interest and provide suggestion data (by route, location, venue type, attraction category, genre or other attribute) through a robust entertainment portal that will be the single destination for consumers’  entertainment research, planning and purchase.

Agile methodology, short sprints

- Responsible for testing Ticketmaster software products and ensure the implementation of application meets high quality and efficiency standards. Ensure error free software releases for service packs of the Jetson-Event Service Orbitty module;
- Perform functional and regression testing on new and updated versions of software products;
- Write test cases and execute tests, both manual and automated;
- Document results and defects and follow through to resolution;
- Report status and critical issues on assigned projects;
- Implement and contribute to define software quality processes and procedures;
- Document detailed defect descriptions and support materials into the defect tracking system.

Working in a small box office makes it easy for you to get to know your co workers very well. sometimes you fight like family but they also have your back when you need them, also just like a family. the management is very good at their job and they teach you well, especially if you aren't good at working with computers. they have a system that literally looks like computer code. if you are unfamiliar with computer code its a whole new language you need to learn and they help you along the way. 
a typical day is you and a couple people in the box office talking to customers about upcoming events. you are also selling them tickets to these in person and over the phone.

I started as a call center agent and was quickly promoted to Supervisor. I still spent some shifts working the queue and placing ticket orders. As a Supervisor my duties were to run stat reports and work with promoters to make sure they were pleased with their events and to assist in getting comp tickets out. I also had to speak with Customers that were unhappy with the experience at whichever event they had attended. Staff was great, had a ton of fun and learned alot, but didn't feel that I was ready to work in an office environment. Wanted to get out and meet and see people on a regular basis.

Typical day at work consists of going to whichever venue you are scheduled to, log into computer system, count cash, help customers choose and purchase tickets according to each event. Learned a good balance of computer systems and customer service skills while on the job. Co-workers are friendly and supportive. Hardest part of the job is either giving away shifts or working on at an extremely popular event. Most enjoyable part of the job is working with positive, friendly co-workers.

Easy job; on the day of the event, you come in, set up your station at your window and when people come up you find them open seats and they purchase what they want. I learned how to handle cash and how to provide good customer service. Supervisors and managers are really nice and are always there to help. Everyone works really well together and we all become good friends. The hardest part would be having to deal with angry and upset customers. The most enjoyable is working with a variety of awesome people.

Working for one of the biggest games to take place in Toronto, it was really amazing for myself to meet new people from not only within the city but around the world. I was fortunate to work at 2 locations where I was able to constantly see different aspects of the games along with helping my staff enjoy their work environment with a positive attitude. As the supervisor, I ensured to help my team work stress free by answering questions throughout the lines along with handling customer complaints.

For a company that prizes itself on being up to date with technology using dumb terminals from 10 years ago seems odd. Their was not a lot of work to do on a day to day basis other then supporting the local ticket hubs and the odd concert or pop up venue. In all there was no support or training really past the initial two weeks. Though the tech requirements for this job are so low that any kid out of University could do them. 

What is the best part of working at the company?
There is a friendly environment and most team work to perform the work perfectly. 

What is the most stressful part about working at the company?
Whatever there are lots of events but they cover by team work. 

What is the work environment and culture like at the company?
Respect culture govern the environment of company. 

What is a typical day like for you at the company?
I am helping my colleagues,  they are helping clients and clients are happy.

I have worked for Ticketmaster for a long time. It has been a fantastic job while in school, with very flexible hours. The management is wonderful and the coworkers are great. Gets a little stressful when customers are upset but over all just a great, chill job for students. You only really work when there are events so you don't really get enough shifts to survive just on Ticketmaster, but its a nice extra bit of income.

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