inventory control specialist

overnight associate

shipping and receiving clerk

receiver

call taker

Well.ca

Here’s a reworded version of your text:

---

This used to be a fantastic workplace. We received competitive pay, annual raises, and enjoyed a significant level of autonomy in our daily tasks as long as we met our performance metrics. Unfortunately, wages have stagnated and are now only slightly above the minimum wage for remote workers.

A typical shift is divided among phone support, live chat, and email duties. During phone coverage, you’re expected to manage emails in between calls, leaving no downtime. In live chat, you handle up to three customers simultaneously while also juggling emails. For email shifts, the expectation is to maintain an average response time of about one email every two minutes. Despite management’s insistence on the principle of "one customer, one interaction," the reality is quite different. When I first joined Well.ca, these expectations felt achievable, but over time, the policies governing customer interactions and ticket handling have evolved.

Every process has become more complex and time-consuming, making the goal of responding to an email every two minutes nearly unattainable. This situation has persisted without any sign of a change in expectations. Initially, we were told that meeting our daily goals was sufficient, but lately, management has become increasingly scrutinizing of our email response times.

Our team has also shrunk considerably, which has resulted in a heavier workload for the remaining members. With the upcoming holiday season, the stress levels are set to rise even more. Management posted two job openings months ago, but we have yet to see any new hires, leading me to suspect that it was more about appearances than genuine recruitment efforts. Additionally, office staff have been asked to take on extra shifts in the warehouse to prepare for Black Friday, offering a lieu day instead of overtime pay. This has been the standard practice for any additional hours requested from us for several years.

The earlier-mentioned policy changes have led to a significant increase in escalated calls, adding to the daily stress and emotional toll on agents. I find that around 30% of the interactions I handle are from frustrated and escalated customers. Although we were told we had the authority to assist customers, we’ve been progressively stripped of that autonomy and now frequently need to "consult leadership" for nearly everything. We’ve lost the ability to act in the best interest of our customers, all while being told we are “leading with our best offer,” which primarily serves to protect the business.

At this point, I’m weary of working here. The unrealistic expectations are overwhelming, and I’m feeling burnt out. I don’t foresee any improvement, and I’m convinced the company will continue down this troubling path.

I would highly recommend that anyone who is considering working at well.ca do their research before getting involved with them. I worked there for nearly 2 years before being fired for absolutely no reason. The turnover there is out of this world. They use people for Black Friday and then let them go as soon as they’re done with them. They sell it to them in the interview that if they continue to do well after Black Friday there is a possibility of being kept on permanent afterwards which is a lie. Contracts are often cut short leaving people without jobs immediately before or right after Christmas. 
Unfortunately, I have nothing positive to say about working at well.ca. This place took a huge toll on my mental health and I would just highly advise doing some research beforehand. 
I feel like this is a toxic work environment where people are treated so poorly and considered to be numbers not humans. Upper Management is ultimately clueless and they favour the office employees over warehouse. HR is also useless and unprofessional. I don’t know how they can feel good about themselves knowing they are hiring people into one of the worst companies I have ever seen. Issues are not dealt with, they are swept under the rug and they will just find a work around to fire people if they don’t want them there. If the HR department was being led by someone who was competent, maybe things would be different but they clearly do not see the root of the problem. 
Overall, I feel like I wasted 2 years of my life at this place and just caution people to really think hard about working here before accepting a job. 





Let me start by saying that anybody who thinks it’s a good idea to work here should check into a mental institution. There is no good that come with working here. No where I’ve ever worked plays head games with there employees like Well.ca period!!!!! The wages are part of the game too. They know what there doing. Alway looking for fresh employees because they know eventually the old employees get tried of this joke of a place.  The wages here would have made sense five years ago. So now they expect you to work hard now on 2018 wages. No thank you! I need to keep my head above water so I don’t drowned in inflation. That’s like telling you kids not to save money for the future and just to Settle  for what is easy in life to just get by. Places like Well.ca is a perfect example with what’s wrong with are world. The preach “wellness and health “ to there customers in the products they sell, but they do not preach the same thing to the employees. Instead they preach taking advantage of worker and lying to them so they can keep you low on the food wage chain. Wake up! Don’t be part of a work environment that is fake and take advantage of you. Stand up for yourself ! Because Well.ca is going to stand up for you. How are you to make it in life if your wage doesn’t reflect the cost of future going forward. I corrected my mistake working here. I hope you will too. Good luck to all the wonderful friends(employees) at Well.ca !

Working at well.ca was a very interesting experience.  It has the potential to be a major player in the e-commerce industry.  

The employees get to do basically whatever they want in regards to sick days,going home early and their actual production numbers and when management tries to correct the issue HR does not have their back and is more worried about turn over and their numbers than the actual production teams ability to the customers. 

3 out of the 4 Sr. Team leads are worth keeping the 4th is very fake happy all the time and causes unnecessary drama and an unhealthy work environment. I was told after the interview that they are aware of the situation but wanted me to find out on my own.  When I tried to fix the problem after being told I could let them go they changed their mind and didnt back me.  

I was told not the build the engagement with the employees but only my 4 supervisors which to me is not a step in the direction you want for a transparent trusting relationship. 

In the end it has potential but is standing in it's own way of more success and the CEO needs to step in and make the corrections.

The culture is basically every person for themselves and not team.

Terrible work culture and environment! 

Definately an environment of sink or swim.
Training was never sufficient enough to complete a job and when not completed correctly fingers pointed and made fun of by staff and management. 

EXTREME politics!!! All about relationships and not about work performance and team building.

Very high employee turn over rate, LOW PAY, HORRIBLE BENEFITS!

Extreme bullying, no consequence.
 
Always by passing labour laws.

Employees always feel threatened and not relaxed.

Managers walk around like wardens, yelling and pointing out issues in front of the teams.

Senior Team Leads are extremely mean and unsupportive, only 2 that I liked and 1 of them were fired. 

Good staff/management are always are fired, lazy and rude ones kept.

Company provides bad training and no developement support for anyone.

Favoritism through out the whole company.

Soul crushing, mentally/physically draining job.

NO APPRECIATION.

Management talks about safety but does not follow it, unsafe work environment. 
 
DIRTY DISGUSTING BUILDING, rodents all over warehouse. 

DO NOT WORK HERE.

Devoted unappreciated X-employee.

Make sure you have comfortable work boots when working at Well.ca. This warehouse will have you running around like a chicken running from a pack of coyotes. The customer comes first is alway stressed here big time. So much so that the team leads are alway watching you and putting the run on you to get the job done fast and their way! I guess the customers need their package as soon as they place the order, or maybe the customers think I’m going to pack their order right there and then and deliver it on my bicycle to Ottawa or wherever. It’s funny how this place thinks me packing an order faster is going to make that airplane, train, van, or whatever move faster to get that  package to the customers. Sure you want to keep your customers happy , but! What about the employee. It’s not like me moving faster is going to increase my life span. Or I’m going to see a rise between now and five years down the road. Don’t ever think for a minute that We’ll.ca is going to roll out the red carpet and thank you for all your hard work . If your lucky that may throw a pizza party and if your lucky you may get to chew that slice of pizza before they rush you to get back to work!!!!!!

Working at well.ca is a nightmare. The company's poor working conditions made it an incredibly stressful and unpleasant place to be. From the very beginning, it was clear that management didn't care about their employees' well-being.

On top of that, the workload was overwhelming. We were constantly understaffed, and management didn't seem to care about the strain it was putting on employees. There was no work-life balance, and the pressure to meet deadlines was intense.

To make matters worse, there was a culture of fear and intimidation at well.ca. Employees were discouraged from speaking up about their concerns, and those who did were often met with hostility or even termination. There was no support or respect for workers, and it was clear that the company only cared about profits.

Overall, I would not recommend working at well.ca. The poor working conditions, lack of respect, and stressful environment made it an incredibly unpleasant place to be. If you're looking for a company that values its employees and provides a positive work environment, this is not the place for you.

Hurry up! We’re hiring everybody who wants job at Well.ca. What in it for you, well not much. But! Anyway we need your help , so we can start hiring for are Christmas orders!This is when we are the most busy, then we slow down and if your part-time or a (temp.)worker we will let you go! Isn’t that nice , thanks for your help( merry Christmas!). You will be busy from September till just after Christmas if you get hired here. Then thanks for coming out, we will let you know if we need you after that. Well.ca is famous for doing this kind of horrible thing to worker because they don’t care about people, they care about making so much money that your just a spec of dust or another number to them . They need you to make their business strong during the busy time , but what they don’t tell you is that they uses you to get what they want and toss you to the side when their done with you! Turn over is very bad at Well.ca ! I have seen so many people get fired, quit, find another job within the last year and I am so glad I’m back at college. I worked here to make money for school , but if I had to do it again I wouldn’t! This company has lots of issues to fix. 

I can’t believe people are still applying here. The message is clear. Nobody cares about you as an employee in this so called”family” company! Far from it. And if you believe for one moment that this place is good, you are lying to yourself and everybody else. The money that this place brings in feeds the sharks in the top of this company food chain. The rest of the minnows (employees) get the scraps left over. Wonder what would happen if the shoe was on the other foot? Nobody in the office seems to loss their job, wonder why that is. Every employee on the floor always has to worry about losing their job…wonder why the is…..🤔!!!!! It’s because the CEO cares about her precious little office people. Look at the turnover in the office compared to the employees on the floor. Employees losses that battle. Not to mention the CEO only take the office people to a fancy restaurant for Christmas . Are we thee employees not all under the same roof at the warehouse. Talk about showing your hand at cards to the rest of us. Their are two level here at well.ca the upper class( office folks) and the low end(employees).






If you like drama and being at a work place that make you believe your so special, then drop off a resume if you dare! If you decide not too, then you will avoid this unnecessary speed bump we call Well.ca. This bump can leave a nasty memory of your time here. Working for peanuts and being reminded that your efforts are not hitting metrics. Then their the team leads that laugh and talk about you like they have all the answers.Always walking around like they make the different to the job. They uses their greatness to lead by example. This place is by far the  worst place I’ve ever worked. The bosses here are good at playing dump when it comes to pretending like they care about you well being! Yeah right! This place has issues, like why so many people come and go. Why is the pay so low, or why you have so many ridiculous policies. Every other week a policy pops up! Rules change all the time in this side show business! We have more policies then raises!!!!!!!and nobody in the place cares as long is those boxes go out the door”o”!!!!!

Top Job Titles	Average salary
Inventory control specialist 3 salaries reported	$18.17 per hour
Overnight associate 2 salaries reported	$20.00 per hour
Shipping and receiving clerk 6 salaries reported	$17.50 per hour
Receiver 4 salaries reported	$18.50 per hour
Call taker 4 salaries reported	$17.88 per hour

Working at Well.ca: company overview and reviews

Well.ca

Well.ca ratings

Popular jobs at Well.ca

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected