case worker

youth worker

support worker

engineering team leader

outreach worker

enCompass Community Safety Agency

I had high expectations for this role and things were great at the start! However, the management team at my location was extremely dysfunctional and this created a very toxic work environment. 
The other part-time staff were (mostly) excellent and supportive of one another on shifts. No scheduled break times, but you can take breaks whenever you need one. You can also eat the food at the residential program, which is awesome!
Unfortunately, management is EXTREMELY disconnected from other staff members and the daily activities of the program. They rarely work in person, and when they do, they lock themselves in the upstairs office and do not communicate with other staff or clients. This becomes very problematic and dangerous when they are the ones making decisions about safety protocols and client bed closures. 
Management does not listen to staff concerns and implement adequate protections for staff safety. After filing an official grievance for an ongoing safety concern, my hours were cut and my safety continued to be deprioritized. I ended up having to resign and seek medical treatment for the stress brought on by the job (and I have worked some pretty tough jobs before). Extremely disappointing because I had such high hopes. 
I really wish I had better things to say, but I would not recommend working here. Please take care of yourselves and stay safe!

Some of the pro's here is working for an organization that puts a great deal of time, money and effort into developing staff. EJHS is highly motivated to not just change peoples lives, but to be an example in the community through action, not just words. 

Great management system that pushes employees to better themselves. 

The downside however, often there is drama and bad attitudes from staff member to staff member. Even with the ability to deal with the most difficult clientele in the system, staff easily complain about one another to management with no interest in talking or confronting each other. 

Management employs part time staff that often drop shifts or do not show up on a consistent basis, putting greater strains on full time staff and what free time they have. 

Hours can be difficult. Monthly meetings on a regular basis require overnight staff to come back in after shift sometimes as little as 6 hours later. Failing to meet the industry requirement of give staff 8 hour breaks in between shifts. Day shifts rotate weekly between 7-3 and 3-11. 

Pay is good for the industry, however often staff feel underpaid. EJHS gives generous bonus's to full time staff. 

The work culture is toxic in terms of conflicting values; more than half of the employees who work here do not believe in the values of John Howard and instead care more about punishment instead of restorative justice—management and supervisors included. Front line workers constantly make fun of the clients, in front of supervisors, and supervisors join in on it. There is zero consideration for employee mental wellness, and favouritism goes a long, longgg way in the agency. If you’re in the field because you actually want to help people, do not work at Edmonton John Howard. You’ll be surrounded by negative, mean-spirited co-workers and managers who care very little for the clients.

When working in the human services field, the job is difficult enough, but with lacking support from you management and higher ups the work you do is horrible. I’ve experienced a lot of talk and claims that “support will come” yet those promises were never filled. All talk and no action. Depending what service you’re providing there is a clear favouritism to certain programs while others are thrown to the wolves. Working in non-profit is always chaotic. However, when you feel like you are drowning and those who are supposed to have your backs do not even throw a life preserver, it puts a damper on the environment. And yet, the mystery of lack of staff retention continues to baffle management. 

Management is pure toxicity and unfortunately has surrounded themselves with others who won't stand up to them. Prepare to be micromanaged beyond belief. Manager is a control freak who will belittle you and gaslight you into thinking you are not good enough for an entry-level job. It’s pretty clear that unless you are willing to turn a blind eye to the toxicity you will be treated like you’re less than. It’s astounding that management is able to stay in their position but I guess that’s what happens when you manipulate.

Job itself is a great place to learn about case management and administrative tasks such as data entry. Employees have a strong balance in supporting one another. Hours are good.

I worked with EJHS for one year and half. They do not pay what they should considering the work load they put on their staff. The management I was working under was nepotistic and inconsistent with policy implementation. They’re was clear favouritism with select staff and unfair practices throughout. Overall I gained valuable experience but caution potential employees to be wary. 

Working at the halfway house was fun. I met some good casual co-workers there and that I enjoyed them. The permanent staff were quite crabby most of the time and very unprofessional with each other often. 
My immediate supervisor was fantastic and couldn't ask for better support. The manager of the house was good however I had very little interaction with them due to my shift work but I would still rate her highly.
Not much was done in the way of discipline when needed, but overall I enjoyed myself.

What is the best part of working at the company?
Knowing that you are doing good work supporting people with their needs. 

What is the most stressful part about working at the company?
Management are not forthcoming with what is happening. Very secretive. 

What is the work environment and culture like at the company?
Its ok if you’re with with the right people. 

What is a typical day like for you at the company?
Extremely busy and always something to learn.

Great place to work! Main office building is easy to access and everyone that works there is friendly and helpful. They often are very involved in community events and engaging with the public. They hire strong staff and really try to get part time employee involvement, which is a nice change.

The job started great but the values of the agency are superficial. They claim to encourage a work-life balance but don’t do anything to support that. Complaints don’t get taken seriously and bad managers are protected. Clients are not respected by leadership either. 

Top Job Titles	Average salary
Case worker 8 salaries reported	$56,750 per year
Youth worker 2 salaries reported	$20.81 per hour
Support worker 5 salaries reported	$56,959 per year
Engineering team leader 1 salary reported	$70,747 per year
Outreach worker 2 salaries reported	$57,269 per year

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