At Luxuria Auto, we set the standard for exceptional collision repair. As a proud partner of TD Auto Collision Repair Centre and Fix Auto, our state-of-the-art facilities are staffed by highly skilled technicians who combine advanced training, industry-leading expertise, and cutting-edge technology to restore every vehicle with precision and care. We are driven by an unwavering commitment to superior craftsmanship, outstanding customer service, and continuous innovation, ensuring every customer leaves with confidence, knowing their vehicle has been repaired to the highest standards of quality and safety.
We are currently seeking a Customer Service Representative (CSR) to join our team at Fix Auto Saskatoon East. This position is being offered as a temporary role to support our operations, with the opportunity to transition into a permanent position based on business needs and individual performance. This is an excellent opportunity for someone who is customer-focused, organized, and eager to build a long-term career within a growing organization.
Job Summary
The position of Customer Service Representative is pivotal in ensuring an exceptional customer service experience. The incumbent will primarily be responsible for handling the intake and delivery of vehicles, collaborating with SGI to meet customer needs. The Customer Service Representative (CSR) will engage with customers in person, over the phone, or through email, , being accountable for customer service, service sales, and transaction processing. Adherence to all CRE procedures and policies is imperative, as the CSR acts as a brand ambassador, consistently delivering a positive experience to customers and insurance partners.
Job Duties & Responsibilities
- Ensure excellence in delivering the customer experience per CRE best practices and measured by LEI results.
- Communicate repair process expectations to clients.
- Provide service by explaining the advantages of various service offerings and cross-selling programs.
- Sell CRE Services, aiming to build strong and lasting client relationships.
- Create, schedule, and follow up on appointments.
- Prepare Intake and Delivery paperwork.
- Manage front office operations to support sales function efficiency.
- Collaborate with production and sales managers to ensure timely vehicle delivery.
- Provide regular reporting to production and sales managers on key performance metrics.
- Communicate with clients and insurance staff through various technologies (phone, email, online video call, etc.).
- Set convenient appointments based on shop availability.
- Inspect repairs, complete paperwork, and meet with customers during vehicle pickup to ensure satisfaction.
- Handle payments for deductibles, customer pay work, etc.
- Maintain complete knowledge and compliance with company and departmental policies, procedures, and standards.
- Cultivate positive working relationships with team members and management.
- Maintain a clean and orderly work area to comply with health and safety procedures.
- Perform other related tasks as required.
Skills & Qualifications
- High school diploma or GED.
- Strong customer service and troubleshooting skills.
- Previous experience as a customer service representative, preferably in a body shop.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Highly flexible with solid interpersonal skills for effective collaboration in a diverse working environment.
- Effective verbal and written communication skills.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Computer literate, including proficiency in MS Word, Excel, and email.
- Professional appearance and manners.
- Strong work ethic, quality-oriented, and a positive team attitude.
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Luxuria is an equal opportunity employer. We embrace diversity and inclusion and are committed to providing equal opportunity. Embracing diversity, we ensure fair and equitable practices in our hiring decisions.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
Please Note: All applicants must be legally entitled to live and work in Canada.
Job Type: Full-time
Benefits:
- On-site parking
- Paid time off
Application question(s):
- What is your expected salary/hourly rate expectations for your next role?
- Will you be able to work 8:00 AM to 5:00 PM, Monday to Friday?
Work Location: In person
