We're Hiring
Service Advisor (6+ Month Contract)
Love cars, people, and problem-solving? Enjoy turning "car maintenance" into a great customer experience? Then this role is for you.
Our Service Department is seeking a friendly, organized, and customer-centric Service Advisor to join us while one of our team members is on maternity leave. This contract could lead to a permanent role within the group.
Job Summary
As an Automotive Service Advisor, you will be the vital link between our valued customers and our skilled service team. Your energetic and customer-focused approach will ensure a seamless experience for clients seeking vehicle maintenance and repairs.
You’ll greet customers, assess their vehicle needs, and communicate effectively with technicians to deliver top-quality service.
Your enthusiasm for automobiles and dedication to customer satisfaction will drive repeat business and foster long-term relationships. This role offers an exciting opportunity to combine automotive knowledge with exceptional sales skills in a fast-paced, rewarding environment.
Responsibilities
- Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs.
- Explain recommended services and repairs clearly, ensuring customers understand the scope and benefits of each.
- Prepare detailed auto estimates using automotive diagnostics tools and service writing software.
- Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services.
- Upsell additional maintenance or repair services that enhance vehicle performance and safety, such as transmissions, oil changes, brake repair, suspension, or tire service.
- Process payments efficiently and maintain accurate financial records.
- Maintain comprehensive service records and follow up with customers post-service to ensure satisfaction.
Your Job
- Be the pleasant, confident face customers trust with their Volvo
- Translate "technician lingo" into clear, helpful advice that our customers understand.
- Book service appointments and keep the service process running smoothly behind the scenes
- Make sure every vehicle gets VIP treatment
- Keep customers in the loop with timely updates and no surprises upon pick up
- Create service orders, estimates, and invoices with care and accuracy
- Deliver a service experience that feels very Volvo.
Experience
- Previous dealership experience or auto service management background is highly preferred.
- Strong knowledge of automotive diagnostics, mechanical systems, and repair procedures
- Proven ability in auto estimating, service writing, and upselling automotive services.
- Experience with Dealership Management System CDK required
- Familiarity with automotive repair processes such as oil changes, brake repairs, tire services, suspension work, and transmission repairs.
- Excellent customer service skills combined with effective sales techniques to promote additional services or vehicle sales.
- Experience handling cash transactions accurately and managing automotive repair documentation efficiently.
- Bonus points if you know and love the Volvo brand
If you enjoy being helpful, being part of a team, and want to keep customers smiling from check-in to check-out, we want to meet you!
Join us to be part of a dynamic team where your automotive expertise fuels exceptional customer experiences!
Job Type: Fixed term contract
Contract length: 6 months
Pay: $50,000.00-$80,000.00 per year
Benefits:
- Extended health care
- On-site parking
- Paid time off
Application question(s):
- Tell us why you applied for this job and anything else you would like to share with us about yourself.
Experience:
- CDK: 1 year (preferred)
- Service Advisor : 2 years (preferred)
Work Location: In person
