Join Our Team!
CBDC Humber is seeking a highly organized, customer-focused, and motivated Client Services Assistant to support our day-to-day operations and help deliver exceptional service to our clients. This position is ideal for an individual who thrives in a fast-paced environment, enjoys working with people, and has strong administrative and organizational skills.
Key Responsibilities
As a Client Services Assistant, you will:
- Prepare and process loan documentation, including legal and security documents.
- Administer documentation for various programs, including the Consultant Advisory Services Program, Business Valuation Program, and Entrepreneurial Training Fund Program.
- Utilize Sage 50 Accounting software to support office operations.
- Follow up with clients regarding NSF payments, delinquent loans, and collection documentation when required.
- Respond to client inquiries and direct them to the appropriate team member.
- Create and maintain client profiles and assist with social media management.
- Conduct annual account maintenance follow-ups, including obtaining financial statements, insurance documents, and updated contact information.
- Provide backup support for other office positions as needed.
- Participate in client monitoring activities, including occasional site visits.
- Coordinate client training sessions, workshops, and community outreach activities.
- Work collaboratively with partner organizations and stakeholders.
- Perform other related duties as assigned.
What We're Looking For
Skills & Attributes
The successful candidate will demonstrate:
- Strong oral and written communication skills
- Excellent customer service and interpersonal abilities
- Attention to detail and accuracy
- Strong organizational and time-management skills
- Ability to prioritize and multitask effectively
- Strong computer proficiency
- Active listening and conflict resolution skills
- Marketing and social media experience
- Ability to work independently and collaboratively within a team
- Reliability, punctuality, and a willingness to learn
Qualifications
- Diploma in Office Administration (minimum)
- At least one year of office administration experience
- Proficiency with Microsoft Office Suite
- Proficiency with Sage 50 Accounting
- Strong English communication skills, both written and verbal
- French language skills are considered an asset
Requirements
- Three professional references
- Valid Newfoundland and Labrador Driver's License
- Access to a reliable vehicle
- Clean driver's abstract
- Clear code of conduct record
How to Apply
Interested candidates are invited to submit a cover letter, resume, and three professional references to [email protected] no later than 4:00 PM NST on August 14, 2026.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Equity and Accessibility
CBDC Humber is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. Employment decisions are based on merit and qualifications without discrimination. Accommodations are available throughout the recruitment process for applicants who require them.
For accommodation requests or additional information, contact Tobi Biggin at 709-639-3061 or [email protected].
Pay: From $48,000.00 per year
Work Location: In person
