- Terms of Employment- Full-time
- Position Location- Edmonton
About ICE
Independent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. We provide residential, non-residential, and support home services across Alberta. Our Community Support Coordinators (CSCs) are essential leaders who work closely with staff, clients, and families to ensure programs run smoothly and provide safe, consistent, and high-quality support.
Role Summary
As a CSC, you will support the oversight of several residential and non-residential programs. You’ll provide staff supervision, guidance, and problem-solving while ensuring client services are delivered respectfully and effectively. Each day may include reviewing documentation, coordinating schedules, mentoring staff, or helping respond to challenging situations. This is a leadership role that requires strong communication, organization, and teamwork.
What We Offer
- Paid training, orientation, and ongoing professional development
- Stable employment with opportunities to grow into senior leadership roles
- Support from experienced managers and colleagues
- A respectful, inclusive workplace that values teamwork and diversity
- Employee recognition for long service and outstanding contributions
- Non-registered group RSP matching program available to qualifying employees after one year of employment, with contributions adjusted according to length of service
- Comprehensive benefits package for qualifying employees after one year of employment
- Work that is meaningful — every day you’ll make a difference in someone’s life and community
Key Responsibilities
- Provide leadership, supervision, and mentorship to program staff to ensure the delivery of safe, client-centered support services.
- Ensure compliance with ICE policies, procedures, service standards, and individualized support plans.
- Review and monitor documentation, scheduling, and reporting processes to ensure accuracy, completeness, and compliance.
- Develop and maintain effective communication with clients, families, guardians, and community partners.
- Address urgent situations, concerns, and challenging circumstances in a timely, professional, and solution-focused manner.
- Support program operations through effective scheduling, staffing coordination, and resource management.
- Foster a collaborative team environment by promoting communication, problem-solving, accountability, and continuous improvement.
Qualifications
- Post-secondary education in Human Services or a related field is preferred.
- A minimum of two (2) years of leadership experience in disability services or a related sector is preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
- Demonstrated professionalism, reliability, and a commitment to delivering high-quality services.
- Proven experience in staff supervision, scheduling, and maintaining accurate documentation.
- Proficiency in using computer applications and software for scheduling, reporting, and record management.
- A clear Vulnerable Sector Police Information Check, issued within the past six (6) months, is required.
- Valid Standard First Aid and CPR Level A certification, or the ability to obtain certification within three (3) months of employment.
- A valid Class 5 driver's licence, access to a reliable vehicle, and proof of a minimum of $2 million in automobile liability insurance are required.
Apply Today
Send your resume and cover letter to Erwin Esteban [email protected] with “Community Support Coordinator Application” in the subject line.
We thank all applicants for their interest. Only those selected for interviews will be contacted.
Job Type: Casual
Pay: $31.96 per hour
Application question(s):
- Do you have a valid AB Driver's License and own vehicle?
- Are you legally permitted to work in Canada? Are you able to provide a copy of your valid study or work permit (if applicable)?
- Do you have a clear Vulnerable Sector Police Information Check before commencing employment? If yes, please attach
Experience:
- working with individuals with disabilities: 1 year (required)
Work Location: In person
