Think Outside the Box!
Join a Company That’s Changing the Game!
At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.
About SmartStop Self Storage
SmartStop® Self Storage (NYSE: SMA) is one of the largest self-storage operators in North America and a publicly traded real estate investment trust. Headquartered in Ladera Ranch, California, SmartStop owns or manages more than 460 self-storage properties across 35 U.S. states, Washington, D.C., and 4 provinces in Canada, comprising over 270,000 units and more than 35 million rentable square feet.
Our fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering an exceptional customer experience and driving long-term value for our customers, investors, and communities.
SmartStop’s commitment to service excellence and workplace culture has been recognized with multiple industry honors, including being named to Newsweek’s Best Customer Service Award (2021, 2023 and 2024), earning the Reputation 800 Award (2022-2023), and being recognized as a Top Workplace in Orange County (2022-2024), an award based entirely on employee feedback regarding our culture, leadership, and values.
We’re growing fast — and we want you to grow with us.
Assistant Store Manager (Store #1512) Job Summary:
The Assistant Store Manager (ASM) at SmartStop is a key point of contact at our self-storage facilities, known for being helpful, knowledgeable, and ready to guide our customers. They are dedicated to providing a refreshing and human-centered experience that simplifies our customers' lives, no matter where they are on their journey.
If you are an enthusiastic, energetic, and outgoing self-starter with strong skills in sales and exceptional customer service, we encourage you to apply today.
The ideal candidate takes pride in their work and operates with integrity, striving to perform at their best. As an ASM, you will contribute to the success of the property by managing an organized office, engaging positively with customers, diligently following up on leads, nurturing existing business relationships with clients and vendors, and maintaining clear communication with the management team.
Assistant Store Manager Essential Job Functions and Responsibilities:
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Provide world-class customer service.
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Close sales effectively, whether managing potential sales calls or assisting walk-in visitors, to meet targeted occupancy levels.
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Respond to phone calls and email inquiries in a timely manner.
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Oversee the daily operations of the facility, including performing routine walkthroughs, identifying and addressing any safety hazards, and reporting or managing issues as needed.
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Must have strong telephone etiquette when addressing inquiries from current tenants, resolving their issues, and making prompt collection calls to manage overdue accounts.
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Effectively sell all aspects of the rental experience, including units, protection plans, merchandise, and features such as auto payment options.
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Manage a cash bank, including processing payments, adhering to cash handling procedures, and making scheduled bank deposits.
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Ensure the facility is maintained to a high standard of cleanliness, including overseeing exterior upkeep to enhance curbside appeal.
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Must be a proactive team player who thrives in a diverse and collaborative environment and fosters positive relationships with tenants and colleagues.
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Must have reliable transportation, a valid Driver’s License and current auto insurance.
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This position requires a background check.
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Other duties as assigned
Benefits
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Monthly Bonus Incentive Plan
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Paid Health insurance including medical, dental and vision
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No Evenings
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Paid Time Off
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401(k) matching
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Life Insurance | Disability Insurance
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Employee assistance program
Discounts
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Health & Fitness Partnerships
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Legal
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Entertainment
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Computers & Electronics
Diversity
SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.
Lead Together!
