Join a 92-year-old, family-owned success story. We manufacture high-quality, domestic industrial steel products. Our business survives and thrives because we treat customers like family. We blend deep manufacturing heritage with an absolute obsession for elite customer service.
Role Summary
We are seeking an Inside Sales Representative who values relationships over quick transactions. Our Inside Sales team focuses on handling customer inquiries, following up on quotes, and supporting our outside salespeople. You will act as the primary point of contact for our domestic client base. You will manage accounts, provide accurate technical quotes, and deliver the world-class support our partners expect. This is not a cold-calling sweatshop; it is a role focused on retention, consultative growth, and precision.
Key Responsibilities
- Manage and cultivate existing B2B customer relationships.
- Process inbound inquiries via phone and email efficiently.
- Generate accurate quotes for standard and custom steel products.
- Collaborate with production teams to verify lead times.
- Resolve client issues with empathy, speed, and accuracy.
Qualifications
- Experience: 2+ years in inside sales or industrial customer service preferred.
- Industry Knowledge: Metals, manufacturing, or construction background preferred.
- Skills: Strong mathematical aptitude for blueprint and quote calculations.
- Traits: Exceptional listener with a service-first mindset.
- Tech: Proficient with ERP systems (SYSPRO), Excel and Word.
What We Offer
- Stability: 92 years of financial strength and job security.
- Culture: Authentic family-owned atmosphere with zero corporate bureaucracy.
- Impact: Sell premium, locally manufactured steel products.
- Benefits: Competitive base salary, performance bonuses, and full benefits.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
