At Manotick Main Dental, we believe that providing great dentistry starts with our great team members. Guided by our core values of Passion, Integrity, and Learning, we pride ourselves on cultivating a culture where our team members are encouraged to grow as leaders and are supported every step of the way.
We are searching for a dynamic, organized, proactive, reliable, and goal-oriented Team Lead/Dental Administrator to join our team at Manotick Main Dental. This role is ideal for someone who is seeking to make a meaningful impact every day, is passionate about helping others, and is willing to learn and grow in the position to help their team thrive.
The Team Lead/Dental Administrator will strengthen patient engagement by building trusting relationships, providing clear guidance, and supporting patients in making informed decisions about their health and treatment. In this role, you will also play a vital role in nurturing a high performing team who will look to you to lead by example.
What You’ll Do:
Leadership & Team Support
- Foster a collaborative, positive team culture
- Nurture a high performing team
- Manage multiple priorities in a fast-paced environment
- Exhibit excellent interpersonal and communication skills
- Identify workflow gaps and proactively implement solutions
- Help onboard new team members and uphold consistent clinic standards
Patient Experience
- Welcome patients with warmth and professionalism at every interaction
- Ensure patients leave informed, comfortable, and with their next appointment confirmed
- Address patient concerns and complaints with empathy and timely resolution
- Assist with treatment coordination and insurance inquiries
Scheduling & Operations
- Manage and optimize the appointment schedule to maximize clinic efficiency
- Oversee the recall system, appointment confirmations, and fill unexpected availabilities due to client cancellations
- Coordinate daily scheduling flow across the clinic
- Utilize dental practice management software and administrative systems
Administrative & Financial
- Process patient payments and submit insurance claims accurately
- Manage accounts receivable and follow up on outstanding balances
- Maintain accurate patient records and administrative documentation
- Prepare daily reports and assist with financial record-keeping
- Order supplies and coordinate general office maintenance as needed
What We're Looking For
Required:
- Minimum 3 years of experience in a dental environment
- Demonstrated experience leading, supervising, mentoring, or supporting a team
Education:
- Completion of a post-secondary program in Dental Office Administration, Medical Office Administration, Business Administration, or a related field is considered an asset.
- An equivalent combination of education and relevant experience will also be considered.
What Success Looks Like
Success in this role will be evident when:
- Your team comes to you first because they trust your judgment and know they have your support
- Patients leave every appointment feeling genuinely cared for, not just processed
- Challenges get solved before they become problems due to your foresight
- The clinic runs smoothly and not because you controlled everything, but because you built a team that can
- The people around you are growing, and you played a part in that
How to Apply
Submit your application directly through Indeed. As part of your application, you will be asked one short question. We read every response, and your answer matters.
Benefits:
- Company events
- On-site parking
- RRSP match
- Wellness program
- Health Benefits
Application question(s):
- Please tell us about a time you unexpectedly took on a leadership role and how you handled the situation
Manotick Main Dental is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace where everyone can do their best work.
We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.
Pay: $25.00-$34.00 per hour
Benefits:
- Dental care
- On-site parking
- RRSP match
- Wellness program
Work Location: In person
