Are you a hospitality leader who inspires teams, builds exceptional guest experiences, and takes pride in operational excellence?
Days Inn Regina Airport West is looking for an experienced and passionate Assistant General Manager to lead one of Regina's premier limited-service hotels. This beautifully renovated 99-room property is a proud Days Inn President's Award winner, recognized for delivering outstanding quality, service, and guest satisfaction. Days Inn Regina Airport West is a proud part of Wyndham Hotels.
As Assistant General Manager, you'll help lead a dedicated team while creating an environment where both employees and guests feel genuinely cared for. Working alongside the General Manager and the d3h Hotels Head Office support team, you'll oversee all aspects of hotel operations, drive financial performance, and continue building on the hotel's award-winning reputation.
Why Join Our Team:
- Significant discounts at Our Family of Hotels
- Medical, Prescription, Dental and Vision Benefit options
- Free e-Doctor and counselling services for you and your family
- E-giftcard recognition incentives
- Employee appreciation events and celebrations
- A diverse and inclusive workplace environment
- Opportunities for career growth
What You'll Do:
- Provides exceptional customer service to all hotel guests, working together as a team to provide customers with a “stay experience” that makes them feel they are at home.
- Work with the General Manager to maintain property standards and service to ensure guest satisfaction. Contribute to the development of new policies and procedures, sharing your experiences and insight in a positive way.
- Answers guests' complaints and resolves problems to maintain Guest satisfaction. Empowering your team with the tools to also resolve problems and ensure Guest satisfaction.
- Ensures the adherence to all d3h policies, programs, and procedures.
- Inspects property & monitors preventative maintenance on a regular basis to ensure the safety, comfort, and cleanliness of the hotel and Guest experience.
- Works with the d3h head office support team to direct the operation of the property to ensure the highest possible profitability
- Contributes and supports the d3h strategies and initiatives to achieve the financial and operational goals for the property to ensure the highest profitability and guest satisfaction.
- Work with the d3h Human Resource Department & General Manager to hire and retain exceptional team members. Ensure compliance with hiring guidelines and Provincial/Federal laws. Monitor and control payroll costs as per the guidelines outlined by Human Resources.
- Utilize the d3h Training to ensure staff receive proper training for each position and training standards are being met.
- Delegate and monitor various tasks to appropriate team members to ensure the successful operation of the property.
- Ensure that the d3h Culture is being practiced and always emanated. This includes having a thorough understanding of the company values. Ensure that the d3h Family atmosphere is present and that all employees are cared for in a genuine way.
- Strong organizational and administrative skills. Experience working with Microsoft 365 including Word, Excel, Outlook.
Your Background:
- Minimum of 2-Years Supervisory Experience
- Previous experience in Hospitality will be seen as an asset but not mandatory
Knowledge, Skill, and Abilities:
- Excellent verbal, written, and presentation communication skills
- Professional, courteous, and patient communication skills
- Outstanding customer service skills with the ability to respond quickly and effectively to customer needs
- Ability to identify and resolve problems in a timely manner
- Strong time management skills and the ability to prioritize and execute tasks with minimal direction
- Experience working in a fast-paced and challenging work environment
- Effective management and leadership skills
- Knowledge of and ability to interpret financial reports
- Dedicated team player
- Dependable, hard-working, and self-motivated
- Possess effective negotiation and strategic thinking skills
- Hold effective judgement and innovation skills
- Experience using Microsoft Office 365
- Proficient use of Property Management Systems
Candidates must have excellent English skills and must be legally entitled to work in Canada as the employer does not have a labour market opinion that would support a foreign worker.
Who We Are:
Since 1998, d3h Hotels has been proudly delivering Authentic Prairie Hospitality across Western Canada. We believe hospitality is about making people feel welcome, comfortable, safe, and genuinely cared for.
Our culture is built on five core values:
- Work Ethic – Together we are ready, eager, and dedicated.
- Engagement – We work together toward meaningful goals.
- Integrity – We are honest, responsible, and trusted.
- Fairness – We value and respect every person.
- Growth – We believe in continuous learning, innovation, and creating opportunities for our people.
If you're an authentic leader who enjoys developing people, delivering exceptional guest experiences, and making a meaningful impact, we'd love to hear from you.
Join an award-winning hotel and become part of the d3h family.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
The hotel operates 365 days per year. You must be able to work flexible schedules and be on call during weekends and holidays. This is a hands-on Management position, and the candidate must be willing and able to work in various departments as needed.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- On-site parking
Application question(s):
- Do you have reliable transportation to work?
- Do you Reside in Regina?
Work Location: In person
