Position: Cafe Manager
Salary: $45,000/year
Report to: Owner
Summary:
The Cafe Manager is responsible for the overall daily operation of Misty Pines Cafe and Bakery. The Manager leads both the Front of House (FOH) and Back of House (BOH), ensuring excellent customer service, efficient operations, food quality, staff performance, and a positive work environment. The Manager serves as the communication link between FOH and BOH and is responsible for maintaining high operational standards.
Leadership and Team Management
- Lead, coach, and support all cafe staff
- Foster teamwork and professional communication between FOH and BOH
- ensure all staff follow company policies and procedures
- Delegate tasks and monitor completion
- Train new employees and provide ongoing coaching
- Address staff concerns and resolve workplace conflicts professionally
- Maintain a positive work environment
Operations:
- Oversee daily cafe operations from opening to closing
- Ensure smooth communication between the kitchen and front
- Monitor workflow and adjust staffing or priorities as needed
- Step into any position when necessary to support the team
- Ensure all opening and closing procedures are completed properly
- Maintain high standards of cleanliness and organization throughout the cafe
Customer Service
- Handle customer service complaints professionally and promptly
- Resolve customer concerns in a fair and courteous manner
- Ensure every customer receives friendly and efficient service
- SUpport staff in difficult customer situations
- Follow up on customer feedback and recommend improvements
Inventory Management
- Complete weekly inventory counts for both FOH and BOH
- Monitor inventory levels and identify shortages
- Report inventory needs to owners
- Ensure all inventory is stored safely and organized
Staff Support
- Assist baristas during busy periods
- Assist with food preparation when necessary
- Support online order fulfillment during peak hours
- Help maintain service speed and product quality
- Ensure breaks are covered appropriately
Food Safety and Quality
- Ensure all food safety procedures are followed
- Monitor sanitation and celling standards
- Ensure temperature logs and cleaning checklist are completed
- Ensure all products meet company quality standards
- Address and food safety concerns immediately
Administrative Responsibilities
- Complete daily manager reports as required
- Monitor labour efficiency and staffing needs
- Report maintenance or equipment issues
- Communicate operational concerns and recommendations to the owner
- Assist with scheduling when requested
Expectations
The Cafe Manager is expected to:
- Be a leader and role model at all times
- Communicate effectively between FOH and BOH
- Take ownership of problems and work toward solutions
- Support staff rather than simply supervise them
- Maintain a calm and professional attitude under pressure
- Hold employees accountable while treating everyone fairly and respectfully
- Prioritize customer satisfaction and operational excellence
- Be present on the floor during busy periods rather than working only in the office
- Ensure the cafe is organize, efficient, and ready for each day of business
Pay: $45,000.00 per year
Benefits:
- Paid time off
- Store discount
Experience:
- Barista: 2 years (required)
- Management: 1 year (required)
Work Location: In person
