Section: Libraries and Heritage Resources
Division: Greater Sudbury Public Library
Initial Reporting Location: Main Public Library
Job Status: Permanent Position
Union Affiliation: CUPE 4705 Inside Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required: Some Weekend and Evening Shifts
Range of Pay: Group 7 - $28.88 to $33.80 per hour
The start date will follow the selection process.
Main Function: Circulate library materials maintaining all necessary records; provide reader service; respond to customer service inquiries regarding library services, programs and hours of operation; receive payments and balance revenue receipts; perform data entry, in support of quality customer service.
Characteristic: Under the general supervision of the Manager of Libraries and Heritage Resources or the Manager of Citizen Service Centres and the day to day direction of the Community Librarian or a Citizen Service Centre Lead.
Duties:
1. Provide library services including circulation of library materials, placing reserves and renewing library materials, checking shelves for materials using search lists, processing deliveries and exchanges, cataloguing on the fly, sorting and shelving materials and reading and dressing shelves.
2. Provide reader service.
3. Receive and process registrations, fees and library facility bookings.
4. Receive revenue and issue receipts as required (e.g. library program fees, transit passes, dog tags).
5. Balance revenue received with payment stubs, receipts and cash register totals daily; prepare daily bank deposit.
6. Ensure security of revenue in cash register and safe at all times by closing each and testing same.
7. Reconcile bus pass and ticket revenues and report same to Transit on a monthly basis.
8. Resolve minor complaints from the general public within pre-set parameters.
9. Record customer service requests/complaints in accordance with established protocols.
10. Ensure security of premises.
11. Enter monthly statistics as required.
12. Perform typing, filing and miscellaneous clerical duties.
13. Repair damaged books.
14. Shelve library materials and read and dress shelves. May shift books (e.g. major move or reorganization).
15. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
16. Perform other related duties as required.
Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
Qualifications
Education and Training:
- Successful completion of Secondary School (Grade XII) Education plus completion of some additional training or post-secondary education in a related discipline (e.g. arts, science, computers).
Experience:
- Over six (6) up to and including twelve (12) months of library experience.
Other Requirements:
- Knowledge of library services and operations.
- Knowledge of various computer applications including Windows based systems, library automated systems, word processing, spreadsheet and complaint handling software.
- Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
- Ability to demonstrate organizational skills and attention to detailed work.
- Ability to demonstrate accurate keyboarding skills at a moderate rate of speed.
- Excellent use of English; verbally and in writing.
- French verbal and written skills an asset.
- Satisfactory health, attendance and employment history.
Competencies: (click to view)
Competency Library - Level 1 Proficiency
Notice to Job Applicants: Definition of "Assets" on Job Postings — A number of Job Postings will contain items described as "assets" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process.
This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.
Development opportunity range of pay: $28.02 to $32.94 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.
