BLANEY MCMURTRY LLP
APPLICATION SUPPORT SPECIALIST
Why work at Blaney McMurtry LLP?
Blaney McMurtry LLP is a multi-service 120 + lawyer firm, based in the heart of downtown Toronto. For more than sixty-five years, we have helped clients overcome challenges and seize opportunities through our continuing commitment to achieving results and building relationships. We seek exceptional individuals who take pride in their work and know the importance of excellent client service.
Our motto is “Expect the Best” and that goes both ways. At Blaneys, we value a diverse and inclusive workplace that respects and supports all of our staff. We offer a competitive salary based on experience and paid vacation. Your well-being is very important to us and this is why we offer an excellent benefits package which includes health, dental, as well as an Employee Assistance Program. If you would like to gain new skills, we have abundant training and professional development opportunities to help to achieve your personal and professional goals.
We are currently recruiting for a Application Support Specialist to join a busy Information Technology Department and has the ability to work independently and manage multiple priorities. Applicants must be detail-oriented with excellent analytic and communication skills. This is an excellent opportunity for an individual to join a dynamic team and contribute to the overall success of the Firm. The ideal candidate for this position has a strong work ethic, exceptional problem-solving skills, and is comfortable working within a team. Blaney McMurtry LLP is passionate about what we do, and we are looking for someone who shares our passion to join our team.
Responsibilities:
- Resolve technical issues related to firm applications and recommend improvements to application support processes
- Research, recommend, and apply technology best practices and industry standards
- Consult with staff and gather feedback from application pilot groups and end users
- Support solution design and delivery by identifying application-related gaps and working with Business Analysts or project teams as needed
- Participate in the development of training programs and materials to educate staff on firm applications
- Conduct and coordinate technical troubleshooting for firm applications to ensure effective and efficient use of software
- Install, test, and support enhancements, patches, and upgrades for firm-supported applications
- Document new software solutions, known issues, and support procedures for use by the Helpdesk team
- Participate in other information technology initiatives and support tasks as required
- Support legal software, document management systems, practice management applications, Microsoft 365, and other enterprise business applications.
- Manage user accounts, permissions, and application access in accordance with firm security policies.
- Collaborate with IT infrastructure, cybersecurity, and vendor support teams to resolve complex technical issues.
- Monitor application performance and proactively identify opportunities for improvement.
- Support integrations between legal applications and other enterprise systems.
- Track incidents, service requests, and problem resolutions using the firm's IT service management platform.
- Other duties as assigned.
Qualifications:
- Post-secondary education in Information Technology or a related field
- 3+ years of experience in application support, operational support, programming, systems analysis, or a related environment
- Experience with software support, helpdesk operations, troubleshooting, or programming
- Strong communication and interpersonal skills
- Excellent problem-solving, analytical, and critical thinking skills
- Strong time management and multitasking abilities
- Strong technical aptitude and ability to learn new applications quickly
- Experience with law firm processes would be an asset
- Experience supporting legal applications such as Elite 3E, Aderant, and Litera, or similar platforms is preferred.
- Strong knowledge of Microsoft 365, Microsoft Windows, Active Directory, and Azure Active Directory (Entra ID).
- Experience with identity and access management, user provisioning, and permission management.
- Familiarity with SQL, application integrations, APIs, or scripting (PowerShell) is an asset.
- Understanding of ITIL service management principles and incident management processes.
- Ability to prioritize multiple tasks and work effectively in a fast-paced, deadline-driven environment.
This is a full time in office role.
Interested applicants should apply here. Only those candidates selected for an interview will be contacted.
If you require any accommodation in the application process, please contact us. Blaney McMurtry is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs.
We look forward to hearing from you and thank you for your interest.
Job Types: Full-time, Permanent
Pay: $50,000.00-$75,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
