Restaurant Supervisor – Cabin & Babbo
Department: Food & Beverage
Reports To: Director of Outlets
Job Type: Permanent, Part-Time
About Hockley Valley Resort
Nestled in the rolling hills of Mono, Ontario, Hockley Valley Resort offers an exceptional four-season experience featuring award-winning dining, boutique accommodations, golf, skiing, spa services, and special events. We are committed to delivering memorable guest experiences through exceptional service, teamwork, and hospitality.
Position Summary
The Restaurant Supervisor plays a key leadership role in the daily operations of Cabin & Babbo. Reporting to the Director of Outlets, this hands-on position is responsible for supporting restaurant operations while leading and motivating the front-of-house team to deliver exceptional guest experiences.
The successful candidate will lead by example, ensuring Hockley Valley Resort's service standards, policies, and procedures are consistently maintained. This position assists with staffing, scheduling, training, coaching, and labour management while fostering a positive, collaborative work environment focused on excellence in hospitality.
Key Responsibilities
- Supervise the day-to-day operations of Cabin & Babbo during assigned shifts.
- Lead by example by providing exceptional guest service and creating memorable dining experiences.
- Coach, mentor, and motivate team members to achieve high standards of service and professionalism.
- Assist with onboarding and training new employees while supporting ongoing development of existing staff.
- Ensure company policies, service standards, and operating procedures are consistently followed.
- Monitor staffing levels and provide scheduling recommendations to support operational needs and labour cost targets.
- Assist with shift planning, opening and closing procedures, and daily operational readiness.
- Address guest concerns professionally and resolve service issues in a timely manner.
- Perform cash handling, balancing, and end-of-day cash reconciliation.
- Monitor cleanliness, organization, and presentation of the restaurant to maintain a welcoming environment.
- Ensure compliance with food safety, liquor licensing, health and safety, and company policies.
- Promote teamwork, accountability, and a positive workplace culture.
- Support the Director of Outlets with other operational duties and special projects as required.
Qualifications
- Minimum two (2) years of restaurant or hospitality experience.
- Previous supervisory or team leadership experience is preferred.
- Strong knowledge of restaurant operations and guest service standards.
- Proven ability to lead, coach, and motivate a team in a fast-paced environment.
- Excellent communication, organizational, and interpersonal skills.
- Professional, positive, and guest-focused attitude.
- Experience with cash handling and cash reconciliation.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Smart Serve Certification is required.
- Food Handler Certification is considered an asset.
Success in This Role
The ideal candidate is an energetic hospitality professional who thrives in a fast-paced environment, enjoys leading by example, and is passionate about creating exceptional experiences for both guests and team members. They demonstrate integrity, accountability, and a commitment to continuous improvement while helping build a positive and engaged workplace culture.
What We Offer
- Free golf and skiing, Spa and retail discounts
- Complimentary onsite parking
- Career development and advancement opportunities
Pay: $19.07 per hour
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
