Family Intake Facilitator
Mission: Empowering Teen Parents to Succeed
Vision: Teen Parent Families Thrive and Enrich our Community
Job ID: 26-005TERRA
As a non-profit organization that has been serving pregnant and parenting teens in Edmonton for over 50 years, Terra is recognized for its leadership, innovation, and collaboration. Young parents and their children across Alberta benefit from a comprehensive range of services. Through the compassionate work of the staff, we help parents and children to develop and reach their full potential by recognizing and responding to their unique and individual needs. Terra staff are guided by the Code of Honour which supports, respects, and celebrates our families and staff (https://terracentre.ca/what-is-terra/careers/). If you share our values and support our mission and vision, please consider joining our team.
Job Overview:
The Family Intake Facilitator works within Terra’s Values and Practice Model, fostering relationships, community, and positive outcomes for young parents and their children. As the first point of contact for pregnant and parenting teens, young parents, and families, the Family Intake Facilitator provides a welcoming, trauma-informed, strengths-based intake experience across Terra’s programs and locations.
This role serves as a central access point for participants, helping families identify programs, funding opportunities, and community resources that align with their goals and needs. Responsibilities include coordinating intake processes, conducting screenings and assessments, facilitating program matching, managing referrals and waitlists, and supporting service navigation to ensure timely and equitable access to services.
The Family Intake Facilitator builds trusting relationships with participants, collaborates with internal teams and community partners, and advocates for family needs. Through responsive, inclusive, and participant-centered practices, the role supports engagement, resilience, and positive outcomes for young parents, children, and families.
Job Conditions:
This is a full time (35 hours/week) with flexible hours Monday through Friday, 2 evenings/week, and the occasional weekend based on the needs of families and staff and to support day/evening programming. The office space is split between Terra Centre at 10320 146 Street and Braemar School 9359 67a Street.
Key responsibilities:
- Serve as a positive ambassador for Terra Centre for Teen Parents by practicing in alignment with the organization’s mission, vision, values, policies, strategic goals, and practice model.
- Contribute to a collaborative team environment and participate in performance reviews, supervision, training, and organizational initiatives.
- Serve as the first point of contact for new and prospective participants, providing timely, welcoming, and trauma-informed intake, assessment, and service navigation support.
- Conduct comprehensive assessments to identify participant and family strengths, needs, goals, and interests, and connect them with appropriate programs, services, and community resources.
- Coordinate participant intake, registration, consent processes, referrals, and service transitions to ensure seamless access to supports.
- Facilitate applications and eligibility processes for programs and financial supports, ensuring accurate and complete documentation.
- Build trusting relationships with young parents and families, providing advocacy, guidance, and support to help them achieve personal and family goals.
- Empower participants to strengthen self-advocacy skills and independently access community resources, services, and natural support networks.
- Collaborate with families, internal teams, schools, community agencies, and service providers to coordinate responsive, participant-centered service delivery.
- Maintain accurate, confidential, and up-to-date participant records, case notes, reports, and database documentation in compliance with agency standards and privacy requirements.
- Monitor participant progress, collect outcome data, complete file audits, and contribute to program evaluation and reporting activities.
- Develop and maintain strong community partnerships and referral networks to enhance service access and support positive outcomes for participants and families.
- Represent the organization professionally within the community, promoting its mission, values, programs, and services.
- Participate in team collaboration, professional development, and continuous improvement initiatives while adhering to agency policies, ethical standards, and inclusive service practices.
Qualifications/Requirements:
- Post-Secondary Diploma or Degree in Social Work, or equivalent. A combination of comparable and relevant Human Services education, practicums, and work experience may be considered.
- Mandatory registration with corresponding applicable professional governing body.
- Demonstrated ability to think critically, problem solve and de-escalate situations in a fast-paced environment that requires the prioritization of tasks.
- The ability to work independently in a self-directed environment with strong time management skills is required
- Ability to develop positive, effective, professional rapport and relationships with youth.
- Knowledge of issues associated with people struggling with mental illness and substance abuse.
- Strong ability to advocate on behalf of program participants
- An understanding of the complex barriers for young families that requires strong advocacy efforts and partnership development to meet their needs within the community.
- Knowledge of referral services and supports within the Edmonton community and/or the ability to research and connect with community resources
- Understanding and knowledge of the issues young people face when pregnant and parenting
- Experience working with low income and marginalized participants, including people facing multiple barriers.
- Ability to work with families from diverse cultural backgrounds.
Knowledge and Abilities:
- Ability to work with families from diverse cultural backgrounds and develop positive, effective, professional rapport and relationships with youth.
- Knowledge of issues associated with people impacted by mental illness and problematic substance use.
- Knowledge of referral services and supports within the Edmonton community and/or the ability to research and connect with community resources.
- Knowledge of child/youth development and child-parent attachment.
- Understanding and knowledge of the issues pregnant and parenting young people face.
Other requirements:
- Valid driver’s license and a reliable vehicle available for regular use with 2 million liability insurance.
- Clear (or Executive Director approved) 3-year driver’s abstract.
- Ability to work flexible hours including two evenings per week.
- Manual dexterity required to operate various appliances and equipment.
- Ability to lift between 25- 50 lbs.
- Current Standard First Aid and CPR (Level C Intermediate).
- Applied Suicide Intervention Skills Training (ASIST).
- Clear (or Executive Director approved) Police Information Check (including vulnerable Sector search) completed 90 days prior to start date if selected as successful candidate.
- Clear (or Executive Director Approved) Intervention Record Check completed 90 days prior to start date if selected as successful candidate.
- Documentation of registration as a Social Worker as per provincial legislation if applicable.
Core Behavioral Competencies :
Terra values are core to the organization. We strive to hire individuals who possess these behavioral competencies at all levels of the organization.
- Personal Leadership: Practices inclusion, communicates openly and effectively, demonstrates self-awareness.
- Productive Relationships: Develops networks, collaborates, develops self and others.
- Results Focus: Applies outcomes-based problem solving and systems thinking, demonstrates evidence-informed decision making.
- Service Excellence: Practices innovation, facilitates a culture of learning, demonstrates continuous improvement.
- Program Planning: Design, plan, and coordinate the facilitation of groups.
- Finance: manage allocated financial resources for program delivery.
- Communication skills: excellent both written and oral; evidenced in grant writing and reporting to funders.
- Community Relations: well-developed engagement skills, strong networking.
Intention Statement:
Terra recognizes that it operates within a society and systems shaped by white supremacy and colonization and institutionalized discrimination and the exclusion, exploitation, and marginalization of Indigenous, Black, and people of color.
Terra strives to understand and be accountable for how white supremacy continues to impact its work at an organizational and systemic level and to address harm; implicit and explicit biases.
Our intention is:
- To build a foundation of awareness, knowledge, and skills to be an anti-racist organization.
- To respond to systemic racism that creates barriers and inequality in the workplace and in society.
- To be an organization that embeds the principles of equity and anti-oppression to everything it undertakes.
Our goal is to actively promote diversity, equity, and inclusion through an antiracism lens through policies, processes, and practices.
Compensation: The starting salary for the position is $47,857.
Upon completion of a probationary period, we offer a comprehensive, competitive, extended health benefits package including RRSP contribution. Staff have three weeks of vacation, and, in addition, the agency is closed between Christmas day and New Years.
As a learning organization, Terra supports ongoing professional development among employees through formal training, informal mentoring, and personalized growth plans. Terra is continuing to grow our programming and there are anticipated opportunities for further professional growth within the agency.
Closing Date: August 14, 2026
Pay: From $47,857.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
Application question(s):
- Do you have a valid driver's license and access to a reliable vehicle?
Work Location: In person
