About Our Clinic:
Our clinic is a well-established and growing practice with a strong reputation for both medical and cosmetic dermatology. We are proud to have built a loyal and long-standing patient base, grounded in trust, results, and exceptional care.
Our practice is uniquely structured with two divisions: a medical dermatology clinic and a dedicated aesthetic center. This role is based primarily within our aesthetic center, where we focus on advanced cosmetic treatments and personalized skincare solutions. As we continue to expand this side of the business, we are looking for a motivated, reliable individual to grow with us.
About the Role:
We are seeking a Medical & Cosmetic Administrator/ Patient Care Coordinator who is warm, friendly, and welcoming, as this is a front-facing role and often the first point of contact for our patients. The ideal candidate is highly organized, takes initiative, and thrives in a fast-paced environment.
This position involves a variety of responsibilities, so the ability to multitask effectively while maintaining a high level of professionalism and attention to detail is essential. The successful candidate will be comfortable with computers, adaptable, and eager to learn.
This role is perfect for someone with a genuine interest in the aesthetics industry, including treatments such as laser procedures, skin resurfacing treatments, and injectable services like Botox and dermal fillers, as well as medical-grade skincare. Ongoing learning and professional development are key components of this position.
Our Team & Culture:
You will be joining a supportive, dedicated, and collaborative team that values both professionalism and a positive workplace culture. We believe in investing in our staff through team-building activities, continuous learning opportunities, and hands-on experience with the products and services we offer.
Primary Duties & Responsibilities:
- Greet and check in patients in a warm, friendly, and welcoming manner
- Update and maintain accurate patient demographics and records
- Check out patients, process payments, and manage billing efficiently
- Educate patients on skincare products and aesthetic treatments, answering questions in a professional and knowledgeable manner
- Answer incoming calls and respond to voicemails promptly
- Monitor and respond to website inquiries in a timely manner
- Schedule and coordinate patient appointments effectively
- Maintain and order retail and clinic product inventory
- Perform inventory counts to ensure accuracy and organization
- Assist with the creation and distribution of monthly patient newsletters
- Proactively fill cancellations and schedule gaps to optimize provider schedules
- Communicate with product and treatment representatives as needed
- Remain adaptable and open to learning new tasks and responsibilities as the role evolves
Expectations:
- This role is ideal for individuals with a strong interest or passion for skincare, cosmetic treatments, or medical aesthetics
- Comfortable working in a clinical, fast-paced environment
- Strong communication, organizational, and multitasking skills
- Proficient with computers, including demonstrated efficiency with Microsoft Outlook.
- Experience with or knowledge of TELUS PS Suite EMR is preferred. Candidates should be comfortable learning and using electronic medical records (EMR) systems for scheduling, patient management, and clinical workflows.
Only those selected for an interview will be contacted.
Pay: $18.00-$20.00 per hour
Benefits:
- Company events
- On-site parking
Work Location: In person
