The Det'on Cho Group of Companies is an investment company with 31 diverse companies, including 9 wholly owned subsidiaries and 22 joint venture partners serving our customers in the Northwest Territories and beyond. Det’on Cho Kavanaugh LP is a waste management services company solutions experts in Yellowknife, NT for over 55 years. We promote a positive and supportive workplace culture focused on growth, teamwork, and the care for our employees and are seeking a full-time Dispatcher/Receptionist.
About the Role
Under the direct supervision of the Office Manager or General Manager, you are responsible for performing the reception and dispatch functions of Det’on Cho Kavanaugh LP. You will respond to and forward e-mails and calls coming into the office via radio and phone. You will coordinate routing of services using routing software and report customer issues as directed. You will be the main point of contact for our drivers and workers out in the field. You must have excellent communication skills and be a good problem solver, as you will be dealing directly with employees and residents whether on the phone, email, in person or on the radio. You will work to ensure that a high level of communication, safety and efficiency is maintained throughout the company.
What You Will Do
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Receive and respond to, or appropriately forward, requests from customers and residents via phone, email, or in person and maintain accurate records of all communications.
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Using customized routing software, perform scheduling and maintenance of routes for all trucks in accordance with the provided weekly schedule ensuring accuracy and balance.
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Clearly and efficiently communicate with drivers in person or via radio.
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Maintain rental asset lists in Excel.
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Ensure routes are scheduled for the next day and that nightly on-call service is active.
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Communicate and assist drivers and customers to ensure routes are completed and issues are reported.
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Assist with the organization, dispatch, and scheduling of servicing for all waste bins and portable toilets.
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Rotate as the dispatcher on-call during evenings and weekends as well as statutory holidays.
What You Bring
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Possess a high level of initiative and a positive attitude.
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Must possess valid class 5 driver’s license.
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Must be able to follow both oral and written instructions.
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At least 2 years of experience with dispatching.
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Proficient computer and data entry skills, including Microsoft Outlook, Excel and Word.
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Due to possible exposure, immunizations are recommended.
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Be in good physical condition.
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WHMIS certification.
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TDG certification
What We Offer
In addition to a competitive salary and a great work environment, Det'on Cho Kavanaugh LP also offers a generous benefits package, including:
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Extended health, dental, vision, and prescription drug coverage
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Employee Assistance Program & Health and Wellness Program
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Group Life Insurance and Employee Accidental Death & Dismemberment coverage
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Matching Defined Pension Plan (DPP)
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Retirement Savings Plan and Tax-Free Savings Account (TFSA) optional
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Vacation, Personal, and Sick Leave
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Career Development and Training Programs
We thank all applicants for submissions, however only those shortlisted for an interview will be contacted.
CLOSING DATE: Open Until Filled
Priority Statement: We are committed to building a diverse and inclusive workplace where all employees feel valued and supported. We encourage applications from all individuals who meet the qualifications of the role. First preference shall be given to qualified individuals who identify as Yellowknives Dene First Nation, with those who identify as Indigenous (First Nations, Métis, and Inuit) also prioritized.
