POSITION SUMMARY
Northern Nations Wellness Centre is seeking a detail-oriented and personable Medical Office Assistant to join our team and provide essential administrative and clerical support to our physicians and nurse practitioner. The successful candidate will play a key role in ensuring the smooth and efficient operation of the wellness centre, as well as delivering exceptional service to our patients.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Greet patients and visitors in a friendly and professional manner and provide assistance with check-in and registration processes.
- Schedule patient appointments, consultations, and follow-up visits, and manage the appointment calendar for the MRPs.
- Answer phone calls, respond to inquiries, and relay messages to healthcare providers as needed.
- Assist with patient intake processes, including verifying demographic information, insurance details, and medical history documentation.
- Perform administrative tasks such as preparing reports, sending referral letters, entering medical records, and case history documentation into the EMR system.
- Order and maintain an inventory of medical supplies.
- Process billing and insurance claims, collect payments, and assist patients with financial inquiries and arrangements.
- Support healthcare providers with administrative tasks such as managing medical records, processing referrals, and coordinating with external laboratories or imaging facilities.
- Set up and maintain records management systems. This includes classifying and coding electronic, and hardcopy files.
- Prepare examination rooms and ensure they are clean and stocked with necessary supplies and equipment for patient appointments.
- Assist physician with specific assessments, procedures, and patient preparation as requested by the MRP including but not limited to vital signs, weight, and height collection, etc.
- Specimen collection and handling as required.
- Maintain confidentiality of patient information and adhere to all privacy and security protocols in compliance with healthcare regulations.
JOB SPECIFICATIONS
Education and Experience
- Completion of a recognized Medical Office Assistant program or equivalent combination of education and experience.
- Strong organizational and multitasking skills, with the ability to prioritize tasks in a fast-paced and dynamic healthcare environment.
- Excellent interpersonal and communication skills, with a customer service-oriented approach to patient interaction.
- Proficiency in using electronic medical records (EMR) systems and basic knowledge of medical terminology and documentation.
- Familiarity with medical billing processes, including the submission of insurance claims and handling patient payments.
- Ability to work effectively as part of a multidisciplinary team and collaborate with healthcare providers and support staff.
- Training in anti-Indigenous racism response and cultural safety and humility is an asset.
- High degree of comfort using digital technology and online systems.
- Must be able to maintain professional conduct and client confidentiality.
Knowledge
- Strong knowledge of cultural safety, humility, and trauma informed approaches to care.
- Knowledge of, and ability to apply, an understanding of First Nations cultural principles and protocols in work situations.
- Understanding rural and remote communities and their inherent challenges and barriers.
Other
- A police information check, including the vulnerable sector clearance is a requirement of this role.
- Applicants are required to have a valid driver’s license.
- This position works 37.5 hours per week.
Pay: $26.15-$38.46 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Municipal pension plan
- On-site parking
- Paid time off
- Vision care
Work Location: In person
