Service Coordinator, Reaume Chevrolet

Reaume Chevrolet -
Windsor, ON

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Job details

Part-time
$20–$22 an hour
7 hours ago

Full job description

Summary:

Prepares detailed service invoices and receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction. Schedule will be Monday and Tuesday 7:00 a.m. to 5:00 p.m. with extra hours available if needed.

Essential Duties:

Greets customers at the cashier window in a pleasant and professional manner.

Computes service customer invoices.

Receives cash, checks and credit card payments from customers; records amount received and accepts charges for those customers on approved credit list.

Makes change and issues receipts to customers.

Provides cash refunds or credit memorandums to customers for returned merchandise.

Operates cash register.

Reconciles cash drawer daily.

Balance daily sales from parts and service departments with cash, checks and credit cards received for payment.

Finalize paid invoice on computer system by indicating amount paid and method of payment.

Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.

Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

Maintains and files repair orders, forwards void documents to Parts Manager.

Receives Repair Orders and Parts Counter Invoices, when completed, from the departments and places RO's in pending file until customer claims car.

Closes all open invoices.

Assists service and parts department with telephone coverage.

Provides clerical and secretarial assistance to parts and service departments.

Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.

Reconciles hours "Flagged" on Repair Order with final invoice to ensure proper payment to the dealership.

Handle phone inquiries regarding work-in-progress, appointments, etc.

Maintains a professional appearance.

Keeps work area neat and clean.

Performs other clerical duties as assigned.

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