As a member of Wyndam Worldwide- The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are the global leader in travel accommodations, welcoming our Guests to iconic brands and vacation destinations through our signature “Count on Me!” Service.
Position Overview
The successful candidate will welcome Guests to the Hotel and registers them in the best room available according to their preferences. This role is responsible for accurate billing and ensures Guests are provided with hassle free service. The Guest Service Agent reviews the Best Guest Report arrivals and checks for any special requests, review any conference or bus resumes, up sell room types and promote hotel services and amenities. This role is responsible for completing the registration process, code electronic keys and assign appropriate selection of rooms. This Team Member ensures all Guests are thanked and offered an invitation to return, and wishes of safe travel.
Experience
- Guest Service Experience is an asset- not a requirement
Skills
- Superb interpersonal and communication skills
- Effective Problem Solving Ability
- Friendly
- Professional
- Pleasant telephone manner
- Must be able to stand for long periods of time
- Must be able to accurately communicate in English; verbal and written
Onboarding Requirements
- Must be available to work a variety of shifts including evenings, weekends and holidays
- Must be able to complete a Criminal Background Check to the hotel’s satisfaction.
This job posting is not exclusive or exhaustive list of all job functions that a Guest Service Agent will be asked to perform from time to time. This list is only a sample; a Guest Service Agent may be required to perform other duties.
The Days Inn is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. The Days Inn will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
Please note that this job posting reflects a currently vacant position for which we are actively recruiting.
As part of our commitment to a fair, consistent, and efficient hiring process, AI-assisted technologies may be used to manage applications during certain phases of resume screening.
Job Type: Part-time
Pay: $17.70 per hour
Work Location: In person
