Medical Office Administrator (Family Medicine)
Evania Healthcare Clinic
Richmond Hill, ON
Job Type: Full-time, Permanent (35–40 hours/week)
About Us
Evania Healthcare Clinic is a well-established, patient-focused family medicine practice in Richmond Hill committed to providing compassionate, high-quality care. We are looking for an experienced, organized, and motivated Medical Office Administrator to become an integral member of our team.
We are seeking someone who is looking for more than just a job—someone who wants to build a long-term career, contribute to a positive team environment, and grow with our clinic.
Responsibilities
- Welcome and register patients in a professional and courteous manner
- Answer and triage a high volume of telephone calls
- Schedule appointments and manage physician calendars
- Process specialist referrals, diagnostic imaging, laboratory requisitions, and follow-up appointments
- Manage incoming reports, specialist correspondence, and electronic faxes
- Maintain accurate electronic medical records
- Support physician roster management and administrative reporting
- Process insurance forms, medical forms, and medical record requests
- Communicate effectively with hospitals, specialists, pharmacies, laboratories, and allied health providers
- Maintain strict patient confidentiality in accordance with PHIPA
- Provide administrative support to physicians and assist with the daily operations of the clinic
Qualifications
Required
- Diploma or Certificate in Medical Office Administration (or equivalent)
- Minimum 2 years of experience in an Ontario family medicine clinic
- Excellent organizational and time management skills
- Strong communication and interpersonal skills
- Excellent customer service skills
- Strong computer proficiency
- Thorough understanding of PHIPA and patient confidentiality
Preferred Qualifications
- Experience with Avaros EMR (preferred)
- Experience with OSCAR, Accuro, or PS Suite EMRs
- Experience working in a Family Health Organization (FHO) or Family Health Group (FHG)
- Referral coordination experience
- Experience with OneID, Health Partner Gateway (HPG), and Health Report Manager (HRM)
- Experience using electronic fax systems
- Proficiency with Microsoft Outlook, Word, and Excel
Personal Qualities
The successful candidate will be:
- Friendly, compassionate, and professional
- Honest, dependable, and punctual
- A person with a strong work ethic
- Highly organized and detail-oriented
- Able to multitask in a fast-paced environment
- Calm under pressure
- A positive team player who also works well independently
- Eager to learn, take initiative, and continually develop professionally
- Committed to providing exceptional patient service
Compensation & Benefits
- Hourly wage based on experience
- Paid vacation
- Supportive and collaborative work environment
- Opportunity for professional growth and long-term career development
If you are passionate about patient care and are looking for a long-term opportunity where your contributions are valued and your career can grow, we would love to hear from you.
Please submit your resume and a cover letter outlining your experience and why you would be a great addition to our team.
Pay: $18.00-$22.00 per hour
Work Location: In person
