Nepean, On Customer support coordinator Jobs – 27 Openings This Week

Service Coordinator & Dispatch Administrator
Ottawa Plumbing & Heating —Kars, ON
- $25–$32 an hour
- Full-time
- Customer service
- Microsoft Office
- Plumbing
- Disability insurance
- Dental care
Quick apply
Manager, Client Services Coordination
Access Healthcare Services Inc. —Ottawa, ON
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Dental care
- Flexible schedule
Quick apply
1d
Marketing & Customer Experience Coordinator
MacEwen Petroleum Inc. —Ottawa, ON
- $52,000–$65,000 a year
- Bilingual
- Marketing
- Merchandising
- Dental care
- Life insurance
Quick apply
2d
Lot Coordinator
Carling Motors Mazda & Volvo —Ottawa, ON
- From $18.50 an hour
- Full-time
- Customer service
- High school diploma or GED
- Organizational skills
Quick apply
Customer Service Coordinator
Services Financiers Affiliés / Affiliated Financial Services —Gatineau, QC
- $45,000–$50,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
7d
Office Administrator & Customer Experience Coordinator
Paul Davis Ottawa —Ottawa, ON
- $50,000–$60,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Dental care
Quick apply
9d
Client Services Onboarding Coordinator
GoSecure —Ottawa, ON
- Full-time
- Remote
- Bilingual
- Computer Science
- PMP
- Designated paid holidays
- Disability insurance
Quick apply
3d
Bilingual Facilities Services Coordinator (English/French)- Remote
BGIS —Ottawa, ON
- $47,118–$58,897 a year
- Overtime
- Remote
- Bilingual
- Spanish
- Customer service
10d
Retail Store Coordinator - Merivale
Marshalls —Ottawa, ON
- $19.60–$24.50 an hour
- Full-time
- Communication skills
- Time management
6d
Store Coordinator Merivale
The TJX Companies, Inc. —Nepean, ON
- Full-time
- Communication skills
- Time management
2d
Dental Receptionist – Recall Coordinator
Riviera dental centre —Ottawa, ON
- $20–$28 an hour
- Part-time
- Bachelor's
- Front desk
- Epic
- Dental care
- Paid time off
Quick apply
10d
Patient Care Coordinator/Receptionist
One Physiotherapy Stittsville —Stittsville, ON
- $18–$20 an hour
- Overtime
- Management
- Medical office experience
- Administrative experience
- Commuter benefits
- Paid time off
Quick apply
2d

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Service Coordinator & Dispatch Administrator

Ottawa Plumbing & Heating
Kars, ON

Quick apply

Job details

Permanent | Full-time
$25–$32 an hour

Qualifications

Customer service
Microsoft Office
Plumbing
HVAC
Construction experience
Communication skills
Time management

Full job description

Join a Team That's Been Serving Ottawa Since 1910

At Ottawa Plumbing and Heating, we've proudly served Ottawa and the surrounding area for over 100 years. We're looking for an organized, dependable, and customer focused Service Coordinator & Dispatch Administrator to join our growing team.

This is a rewarding role for someone who enjoys variety, problem-solving, and staying organized. As the first point of contact for many of our customers, you'll play an important role in creating a positive customer experience while helping keep our technicians and daily operations running smoothly.

No two days are exactly alike. You'll coordinate residential and commercial plumbing and HVAC service calls, support our technicians, communicate with customers, and manage a variety of administrative responsibilities that keep our business operating efficiently.

We're looking for someone who enjoys learning, takes pride in doing things right, and wants to build a long-term career with a company that values teamwork, professionalism, and exceptional customer service.

What You'll Do

Answer incoming customer calls and provide exceptional customer service.
Schedule and dispatch technicians based on urgency, location, skill set, and workload.
Coordinate residential and commercial plumbing and HVAC service calls.
Prepare and process customer invoices accurately.
Register newly installed equipment with manufacturers.
Review warranty coverage and explain warranty information to customers.
Submit ESA and TSSA documentation and inspections to the appropriate organizations.
Maintain accurate customer files, work orders, and job documentation.
Support technicians by ensuring they have the information they need before arriving on site.
Communicate appointment updates, scheduling changes, and job progress with customers.
Educate customers on the benefits of our WeCARE Maintenance & Protection Plans.
Recommend the most appropriate WeCARE Plan based on the customer's equipment and needs.
Process new WeCARE Plan enrollments and answer customer questions regarding plan coverage and benefits.
Help grow our WeCARE Membership Program by identifying opportunities during customer interactions.
Earn additional performance incentives through successful WeCARE Plan enrollments.
Assist with general office administration and day-to-day operational support.

What We're Looking For

The successful candidate will be:

Highly organized with exceptional attention to detail.
Dependable, reliable, and punctual.
A quick learner who enjoys learning new things.
Able to think critically and solve problems independently.
Comfortable managing multiple priorities in a fast-paced environment.
Adaptable and able to shift priorities as the day changes.
Professional, friendly, and confident when communicating with customers and technicians.
Calm under pressure and able to multitask without sacrificing accuracy.
Accountable, proactive, and takes pride in producing quality work.

Industry Experience Strongly Preferred

Experience in HVAC, plumbing, construction, mechanical contracting, or another skilled trades environment is strongly preferred.

Because we service both residential and commercial plumbing and HVAC systems, it's important that you're willing to learn the differences between our services and understand how they impact scheduling, customer communication, warranties, invoicing, and compliance requirements.

You don't need to know everything on your first day—we'll provide training :) —but you must be eager to learn, retain information, and confidently apply what you've learned.

Why This Role Is Different

This is much more than answering phones and booking appointments.

Our office coordinates residential plumbing, residential HVAC, commercial plumbing, commercial HVAC, maintenance, repairs, installations, warranties, equipment registrations, invoicing, regulatory documentation, and customer maintenance plans.

You'll be expected to ask the right questions, gather the right information, think critically, and ensure each customer is directed to the appropriate service. As your knowledge grows, you'll become more confident making decisions that help both our customers and technicians.

This role takes time to learn because of the wide variety of services we provide, but once you understand it, you'll become an essential part of our team. We're looking for someone who wants to grow with us, take ownership of their work, and build a long-term career.

Qualifications

Required

Excellent organizational and time management skills.
Strong written and verbal communication skills.
Proficiency with Microsoft Office and general computer software.
Ability to multitask while maintaining accuracy.
Positive attitude and strong work ethic.

Preferred

Experience in an HVAC, plumbing, or skilled trades office.
Dispatch, customer service, or service coordination experience.
Experience with Jobber or similar field service management software.
Knowledge of manufacturer warranties, equipment registrations, ESA, TSSA, or construction administration is an asset.

Why Join Ottawa Plumbing and Heating?

We're proud of the team we've built. We work hard, support one another, and genuinely enjoy coming to work every day.

Our office and field staff work closely together, so we're looking for someone who enjoys being part of a team, communicates well, and isn't afraid to jump in and help wherever needed.

We believe in creating a workplace where people can grow. If you're motivated, eager to learn, and willing to take on new challenges, you'll have opportunities to expand your knowledge and build a long-term career with us.

We also believe hard work should be recognized. In addition to a competitive wage, this position offers performance incentives through successful WeCARE Maintenance & Protection Plan enrollments.

Whether it's a company BBQ, team events, celebrating milestones, or simply having a few laughs throughout the day, we value a positive and supportive workplace just as much as we value excellent customer service.

If you're looking for a career where your work matters, your contributions are appreciated, and you'll be part of a close-knit team that takes pride in what they do, we'd love to hear from you.

Pay: $25.00-$32.00 per hour

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in nepean, on

Service Coordinator & Dispatch Administrator

Manager, Client Services Coordination

Marketing & Customer Experience Coordinator

Lot Coordinator

Customer Service Coordinator

Office Administrator & Customer Experience Coordinator

Client Services Onboarding Coordinator

Bilingual Facilities Services Coordinator (English/French)- Remote

Retail Store Coordinator - Merivale

Store Coordinator Merivale

Dental Receptionist – Recall Coordinator

Patient Care Coordinator/Receptionist

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