Shuttle agent Jobs

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Quick apply
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4d
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3d

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Reservations Manager

Banff Airporter Inc -
Banff, AB

Quick apply

Job details

Permanent | Full-time
$28–$33 an hour

Qualifications

Hospitality
Customer service
English
Front desk
Guest services
Communication skills
Hotel experience

Full job description

We are excited to announce that we are currently accepting applications for the position of Reservations Manager. In this position, you will be responsible for managing a small team of reservations agents and Calgary Airport meet and greet agents. In addition to this, you will work closely with our sales and marketing manager to ensure that reservations for our group business are given our very best.

Banff Airporter is a small locally owned and operated business. We appreciate creative ideas and problem solving. We’re looking for people who are happy to enjoy pursuits outside of work. In this position, you will be responsible for developing and maintaining the culture within your department, so we’re looking for someone with a passion for bringing people together to achieve a common goal.

Providing good customer service is one of our core values and as the reservations manager, you will play a central role in the delivery of our product. You will be relied upon in challenging customer situations and so experience in this field is a must.

Being an airport shuttle service, I’m sure you can imagine that booking accuracy is essential. As the reservations manager it will be your responsibility to ensure that all those in your care are properly trained and supported in their roles. The importance of this cannot be overstated.

Your key point of contact in the business is our General Manager. The two of you will work closely together to achieve the department goals.

Key Requirements:

Happy person with a can do attitude
Excellent communication skills
Experience hiring, training and managing people
Experience managing a complex and changing environment and making decisions under pressure
Problem solving
Ability to think from a customer’s perspective and react appropriately to challenging customer and staff situations
A desire to learn and develop new skills

Compensation for this position will vary depending on experience, but does include

Competitive hourly pay
Health benefits
Annualized compensation increases
Access to staff perks like ski passes

Schedule:

Full-time, permanent
Monday to Friday schedule
Occasional weekend work on busy arrival or departure days
Monthly to bi monthly visits to Calgary Airport to meet with staff

We're excited to meet you and look forward to receiving your application!

Job Types: Full-time, Permanent

Pay: $28.00-$33.00 per hour

Benefits:

Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Ability to commute/relocate:

Banff, AB T1L 1C3: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 2 years (preferred)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

Reservations Manager

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26/27 Winter Seasonal - Guest Experience Supervisor

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