Greater toronto airports authority Jobs

Coordinator, Volunteer Program (Term Opportunity - Nine Months)
Greater Toronto Airports Authority —Toronto, ON
- $39 an hour
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Employee assistance program
4d
Specialist, Surface Maintenance (Multiple Seasonal Vacancies)
Greater Toronto Airports Authority —Toronto, ON
- $40.17 an hour
- Rotating shift
- Heavy lifting
- Heavy equipment operation
- English
- Paid time off
- Employee assistance program
11d
Shift Manager, Deicing Operations (Term Opportunity - One Year)
Greater Toronto Airports Authority —Toronto, ON
- Continuous improvement
- Leadership
- Communication skills
2h
Analyst, Airport Planning
Greater Toronto Airports Authority —Toronto, ON
- $51.51 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Project management
- Paid time off
- Employee assistance program
2d
Project Coordinator, Baggage Handling Systems (Term Opportunity - One Year)
Greater Toronto Airports Authority —Toronto, ON
- $51.51 an hour
- Microsoft Excel
- PMP
- Customer service
- Paid time off
- Employee assistance program
Associate Director, Program Delivery - Baggage Handling Systems
Greater Toronto Airports Authority —Toronto, ON
- Hybrid work
- Engineering
- Project management
- Business
Director, Terminal Experience & Groundside Services
Greater Toronto Airports Authority —Toronto, ON
- Hybrid work
- Engineering
- Master's degree
- Bachelor's
9d
Project Controls Coordinator
Aecon Group —Toronto, ON
- $75,000–$100,000 a year
- Microsoft Excel
- Engineering
- No university degree
- Tuition reimbursement
Officer, Fire Prevention
Greater Toronto Airports Authority —Toronto, ON
- $129,860.16 a year
- BLS Certification
- Engineering
- Microsoft Office
- Paid time off
- Employee assistance program
Director, Quality Standards and Performance Assurance
Greater Toronto Airports Authority —Toronto, ON
- Analysis skills
- Bachelor's
- Business
7d
Specialist, Aviation Regulatory Programs
Greater Toronto Airports Authority —Toronto, ON
- $51.51 an hour
- Weekends as needed
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Employee assistance program
Technology Delivery Manager, Airport Operations
Greater Toronto Airports Authority —Toronto, ON
- Hybrid work
- Computer Science
- DevOps
- Engineering
Engineer, Life Safety (Term Opportunity Until April 2027)
Greater Toronto Airports Authority —Toronto, ON
- $64.60 an hour
- Engineering
- Project management
- Bachelor's
- Paid time off
- Employee assistance program
Associate Director, Terminal Services & Performance
Greater Toronto Airports Authority —Toronto, ON
- Management
- Leadership
6d
Senior Advisor, Digital Experience
Greater Toronto Airports Authority —Toronto, ON
- Hybrid work
- Marketing
- Project management
- IT
10d
Manager, New Revenue & Business Development
Greater Toronto Airports Authority —Toronto, ON
- Hybrid work
- Finance
- Business development
- Business
8d
Director, Legal Operations & Programs (Term Opportunity - One Year)
Greater Toronto Airports Authority —Toronto, ON
- Hybrid work
- Project management
- Communication skills
Associate Director, Real Estate Development and Leasing
Greater Toronto Airports Authority —Toronto, ON
- Hybrid work
- Business development
- Presentation skills
- Team management
3d
Manager, Commercial Intelligence
Greater Toronto Airports Authority —Toronto, ON
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
Associate Director, Product Management
Greater Toronto Airports Authority —Toronto, ON
- Hybrid work
- Engineering
- Research
- Master's degree
6d

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Coordinator, Volunteer Program (Term Opportunity - Nine Months)

Greater Toronto Airports Authority -
Toronto, ON

Apply Now

Job details

Permanent
$39 an hour
4 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Post-secondary education
Microsoft Office
Databases
Supervising experience
Organizational skills
Communication skills

Full job description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you!

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position:

Reporting to the Manager, Volunteer Program and Passenger Care Team, this position supports the development and maintenance of the Toronto Pearson Volunteer Program. This includes end-to-end execution of the program inclusive of recruitment and training, program administration, people management, and event planning and delivery. The Coordinator, Volunteer Program will be responsible for being a customer-centric leader with respect to the GTAA’s Mission, Vision, Values and Beliefs, can adhere to the time commitment and represent Toronto Pearson in a professional, friendly and knowledgeable manner.

As a Coordinator, Volunteer Program, you will:

Assist the Manager, Volunteer Program in recruiting volunteers, including but not limited to promoting, organizing and conducting information sessions, pre-screening volunteer applications, conducting interviews, organizing training for volunteers.
Provide support in the development and expansion of the volunteer program via new initiatives (i.e. Therapy Dog Program, Junior Ambassador Program, Passenger Care Team, etc.) by liaising with internal and external partners.
Schedule volunteers and prepare call-outs for Passenger Care Team and maintain the volunteer management software.
Create and distribute various data reports related to volunteer shift activities (e.g. hours worked, locations assigned, customer service survey results) and Passenger Care Team in provision of enhanced support for volunteers to the Airport Operations management team.
Ensure the Manager, Volunteer Program and Passenger Care Team is kept up-to-date with the progress and status of volunteers.
Coordinate reoccuring meetings and volunteer appreciation programs for volunteers.
Provide logistical support for uniforms, ordering/distributing office supplies, catering, etc.
Escalate any performance and compliance issues to the Manager, Volunteer Program and Passenger Care Team.
Lead training requirements for new volunteers and recurrent requirements which include designing, developing and facilitating in-class, one-on-one and online training while accommodating a variety of learning styles.
Interact with Passenger (Face-to-face) to provide information and wayfinding within the airport to help increase customer service availability and responsiveness.
Communicate with volunteers and passenger care team on a regular basis regarding deployments, airport updates, program initiatives, including preparing a weekly e-newsletter.

This unionized position is classified at the Band 5 level, with an hourly wage range of $39.00, based on a 37.5 hour work week. As part of the recruitment process, you will be required to complete a test.

This is the role for you, if you have:

3+ years’ experience supervising personnel with a strong preference in overseeing volunteers and/or senior citizens.
3+ years’ experience in a direct customer service position.
1+ year experience working with airport community partners and/or other large public service agencies.
Experience with organizing events and meetings.
Possess a valid Class G valid Driver’s license.
Ability to acquire and retain a Transportation Security Clearance.
Post-secondary education in a field related to volunteer management and customer service and/or an acceptable combination of work experience and education.

Knowledge and skills you bring, that set-you up for success:

Proven ability to lead, direct and oversee in an “outgoing” and positive style.
Demonstrated ability to provide outstanding customer service focus and empathy.
Strong relationship building, administrative and organizational skills with the ability to multitask.
Excellent decision-making, oral and written communication skills.
Proficient in the use of Microsoft Office Suite (Word, Excel, Power Point, Outlook), and the ability to use database software.
Proven ability to design and facilitate training sessions.
Knowledge of Toronto Pearson airport and/or airport industry, the GTAA organization and airport community structure is a definite asset.
Able to work overtime which may include evenings and weekends.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

Apply Now

Refine Your Search

Coordinator, Volunteer Program (Term Opportunity - Nine Months)

Specialist, Surface Maintenance (Multiple Seasonal Vacancies)

Shift Manager, Deicing Operations (Term Opportunity - One Year)

Analyst, Airport Planning

Project Coordinator, Baggage Handling Systems (Term Opportunity - One Year)

Associate Director, Program Delivery - Baggage Handling Systems

Director, Terminal Experience & Groundside Services

Project Controls Coordinator

Officer, Fire Prevention

Director, Quality Standards and Performance Assurance

Specialist, Aviation Regulatory Programs

Technology Delivery Manager, Airport Operations

Engineer, Life Safety (Term Opportunity Until April 2027)

Associate Director, Terminal Services & Performance

Senior Advisor, Digital Experience

Manager, New Revenue & Business Development

Director, Legal Operations & Programs (Term Opportunity - One Year)

Associate Director, Real Estate Development and Leasing

Manager, Commercial Intelligence

Associate Director, Product Management

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