Alberta Direct support program supervisor Jobs – 341 Openings This Week

Customer Sales and Service Representative
Gordon Russell Ltd. —Red Deer, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Program Supervisor
CASA Mental Health —Red Deer, AB
- $78,345–$116,459 a year
- Full-time
- Microsoft Office
- Master's degree
- Computer skills
- Dental care
- Paid time off
Quick apply
Post Diagnostic Supervisor-Intervention Services
The Lakeland Centre for FASD —Cold Lake, AB
- $59,000–$64,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Class 2 Drivers - School Bus Drivers (Part Time, Calgary)
Transdev Canada —Calgary, AB
- $126–$156 a day
- Part-time
- English
- Driving
Quick apply
Night Shift Finishing Supervisor
Apel Extrusions Ltd. —Calgary, AB
- Full-time
- Heavy lifting
- Engineering
- High school diploma or GED
- Dental care
- Employee assistance program
Quick apply
Fine Arts / Drama Specialist
Gobind Sarvar School Calgary —Calgary, AB
- Contract
- Education
- Bachelor's
- Classroom experience
- Dental care
- Paid time off
Quick apply
2d
Deputy Fire Chief - Heartland Regional Fire
County of Stettler No. 6 —Stettler, AB
- Full-time
- First Aid Certification
- In-person
- Wellness program
- Disability insurance
Quick apply
5d
Early Learning Childcare Program Coordinator
Robertson College —Edmonton, AB
- $54,000–$63,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Childcare
- Disability insurance
- Dental care
Quick apply
Equipment Mechanic - Field (Red Seal Required)
Altec Industries, Inc. —Calgary, AB
- $34–$50 an hour
- Overtime
- Schematics
- Customer service
- Microsoft Office
- Wellness program
- Dental care
Quick apply
Manager, Product Knowledge & Training
Formations Inc —Edmonton, AB
- Sales
- Customer service
- Presentation skills
- Dental care
Quick apply
Program Team Lead – Triveri House
Enviros —Calgary, AB
- Weekends as needed
- CPR Certification
- First Aid Certification
- Computer networking
Customer Sales & Service Representative
Gordon Russell Ltd. —Fort Saskatchewan, AB
- $50,000–$65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Building Operator
ISS Guckenheimer —Edmonton, AB
- From $32 an hour
- Weekends as needed
- Carpentry
- Microsoft Word
- Microsoft Outlook
- Dental care
- Paid time off
Quick apply
Picker Swamper
FMP Group —Bonnyville, AB
- $25.72–$48.77 an hour
- Overtime
- First Aid Certification
- In-person
- Dental care
- Employee assistance program
Quick apply
Dispatcher/Driver
Inked Energy —Grande Prairie, AB
- $80,000–$100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Dental care
Quick apply
3d
Program Supervisor – ExCel
Enviros —Calgary, AB
- $60,000–$67,000 a year
- On call
- CPR Certification
- Microsoft Excel
- Supervising experience
6d
Corporate Services Clerk
Town of Beaverlodge —Beaverlodge, AB
- $30.17 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Wellness program
- Disability insurance
Quick apply
Service Advisor
New West Truck Centres —Lethbridge, AB
- $45,000–$55,000 a year
- Full-time
- Hospitality
- Customer service
- High school diploma or GED
- Dental care
- Vision care
Quick apply
Manager, Product Knowledge & Training
Formations Inc —Calgary, AB
- Sales
- Customer service
- Presentation skills
- Dental care
Quick apply
Equipment Operator
Precon Manufacturing Ltd —Lethbridge, AB
- $21–$25 an hour
- Overtime
- Forklift
- In-person
- Manufacturing
- Relocation assistance
- Dental care
Quick apply
9d

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direct support program supervisor jobs near alberta

Customer Sales and Service Representative

Gordon Russell Ltd.
Red Deer, AB

Quick apply

Job details

Full-time
$50,000–$65,000 a year

Qualifications

Microsoft Word
Class 5 Licence
Red Seal
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
Mechanical knowledge

Full job description

Overview

We are seeking a Customer Service/Sales Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.

Responsibilities

Service Writing

Document mechanical problems and services by listening to customer’s description of symptoms, clarifying description of problems.
Prepare quotes by costing materials, supplies, subcontractors, and labor.
Obtain quote approvals, making follow up calls as necessary.
Create Work Orders describing symptoms, problems, and causes discovered.
Issue PO’s for subcontractor work and parts to support technicians job requirements.
Assist in developing weekly schedule for technicians based on parts availability.
Various administrative duties as applicable to ensure supervisors and managers can direct shop and field workflow.
Document engagements (calls, meeting, emails etc.…) with customers in CRM.
Ensure adequate shop supplies, tooling etc. are maintained in the service trucks.
Weekly stock order Purchase Orders
Shipping/Receiving as required.
Manage warranty claims to vendors.
Handling telephone, email and website parts and service inquiries from new and existing customers for all product groups.
Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
Analyze service evaluations (inspections) and technician documentation on all field jobs for completeness and action items.

Service Support:

Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
Continuously looks for and suggests improvements to assigned supervisor.

Location and Travel

Based out of the Red Deer office.
Your schedule will be Monday to Friday 8:00am to 4:30pm.

Key Relationships and Interactions

Reports to the Service Coordinator with oversight from the Service Manager & Manager Customer Support
Key Collaborations: Service Department, Product Specialist, Inside Sales, Parts Associate, Alberta Provincial Administrator
Key external interactions: customers, prospective customers

Success Measures

Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.

Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.

Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.

Teamwork: Contributes to the well-being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.

The Person

The ideal candidate will bring the following:

Technical knowledge of heavy-duty off highway mobile equipment.
Ability to multitask and prioritize tasks as urgency changes.
A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
Proven ability to keep an organized and tidy workspace/service truck.
Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
Proficient in or can learn various business software such as Business Central, Signature Service, HubSpot CRM, Microsoft Office (Word, Excel, Outlook, Teams).
Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed.
A “can-do” attitude and ability to work independently and as part of a team.
Willing and able to travel to field locations and work away from home for several days at a time.
Experience working as a Red Seal ticketed HD technician, with customer facing work experience is an asset.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Do you have previous experience working in a heavy-duty or mechanical environment?

Experience:

Service writing with a service company: 2 years (preferred)
Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

direct support program supervisor jobs in alberta

Customer Sales and Service Representative

Program Supervisor

Post Diagnostic Supervisor-Intervention Services

Class 2 Drivers - School Bus Drivers (Part Time, Calgary)

Night Shift Finishing Supervisor

Fine Arts / Drama Specialist

Deputy Fire Chief - Heartland Regional Fire

Early Learning Childcare Program Coordinator

Equipment Mechanic - Field (Red Seal Required)

Manager, Product Knowledge & Training

Program Team Lead – Triveri House

Customer Sales & Service Representative

Building Operator

Picker Swamper

Dispatcher/Driver

Program Supervisor – ExCel

Corporate Services Clerk

Service Advisor

Manager, Product Knowledge & Training

Equipment Operator

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