Markham, On Service desk analyst Jobs – 21 Openings This Week

Service Desk Analyst
BGIS —Markham, ON
- $47,118–$58,897 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
3d
Service Desk Analyst - Ontario
CBI Home Health —Toronto, ON
- $48,000–$58,000 a year
- On call
- Bachelor's
- No university degree
- Time management
- Employee assistance program
- Flexible schedule
Quick apply
Onsite Service Desk Analyst - Contract
Compugen Inc —Toronto, ON
- $33–$35 an hour
- Contract
- Computer science
- Computer Science
- Customer service
3d
User Support Technician
Carry Telecom Inc —North York, ON
- $37 an hour
- Full-time
- Windows
- Microsoft Office
- Computer networking
- Dental care
- Vision care
Quick apply
IT Support Analyst
360°kids —Markham, ON
- $55,000–$59,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
IT Support Specialist
360°kids —Markham, ON
- $57,832–$65,350 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
10d
Analyst, Restaurant Systems (6-month contract)
Recipe —Vaughan, ON
- $53,000–$68,200 a year
- Contract
- Hybrid work
- Google Suite
- Customer service
- POS
Quick apply
Bilingual IT Service Desk Analyst
Yum! Brands —Vaughan, ON
- $55,000–$72,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- No experience needed
- Designated paid holidays
- Disability insurance
Systems Analyst II
BGIS —Markham, ON
- $75,440–$94,300 a year
- Weekends as needed
- Hybrid work
- Azure
- Oracle
- Customer service
IT Service Desk Analyst-Full-Time-Downsview
Serco North America —Downsview, ON
- $55,000–$62,000 a year
- Part-time
- Computer Science
- Bachelor's
- Computer networking
4d
Service Management Analyst
Payments Canada —Toronto, ON
- $73,500–$122,500 a year
- Temporary
- Hybrid work
- Bilingual
- English
- Project management
- Dental care
- Paid time off
Quick apply
Business Analyst (Commodities Trading)
Exadel Inc (Website) —Toronto, ON
- $100,000–$130,000 a year
- Remote
- No experience needed
- English
- Analysis skills
- Disability insurance
- Dental care
Analyst, Platform Management – ServiceNow
Four Seasons —Toronto, ON
- $70,000–$80,000 a year
- Full-time
- Hybrid work
- Computer Science
- Databases
- Hotel
5d
Senior Business Analyst (Trading Integrations)
Healthcare of Ontario Pension Plan (HOOPP) —Toronto, ON
- $103,000–$153,000 a year
- Full-time
- Computer Science
- Engineering
- Finance
- Dental care
Product Data Analyst
Wand —Toronto, ON
- $145,000–$175,000 a year
- Full-time
- Remote
- SQL
- Python
Infrastructure Support Analyst
Scotiabank —Toronto, ON
- 12 hour shift
- Scripting
- Python
- Tuition reimbursement
Head of Information Technology (I.T.)
Kenaidan Contracting Ltd —Greater Toronto Area, ON
- $150,000–$180,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid time off
Quick apply
Senior Lead Frontend UI Developer
Citi —Toronto, ON
- $120,800–$170,800 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Sales

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Service Desk Analyst - Ontario
CBI Home Health —Toronto, ON
Bachelor’s degree, College degree (or equivalent experience) in technology or related field. Paid orientation, training and development with opportunities to…
$48,000–$58,000 a year
Quick apply
Lead Supply Chain & Operations Analyst
Active Products Inc. —Toronto, ON
Coordinate daily communication with internal stakeholders, vendors, suppliers, carriers, and 3PL partners to support inbound, warehouse, fulfilment, and…
$70,000–$75,000 a year
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Service Desk Analyst - Ontario
CBI Home Health —Toronto, ON
Bachelor’s degree, College degree (or equivalent experience) in technology or related field. Paid orientation, training and development with opportunities to…
$48,000–$58,000 a year
Quick apply
Service Desk Analyst
BGIS —Markham, ON
Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from…
$47,118–$58,897 a year
3d

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Service Desk Analyst

BGIS -
Markham, ON

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Job details

Full-time
$47,118–$58,897 a year
3 days ago

Qualifications

Customer service
LAN
Windows
Technical support
Microsoft Office
Analysis skills
WAN
College diploma
Communication skills

Full job description

SUMMARY

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

KEY DUTIES & RESPONSIBILITIES

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

EDUCATION REQUIREMENTS

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

JOB-RELATED EXPERIENCE

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

KNOWLEDGE & SKILLS

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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service desk analyst jobs in markham, on

Service Desk Analyst

Service Desk Analyst - Ontario

Onsite Service Desk Analyst - Contract

User Support Technician

IT Support Analyst

IT Support Specialist

Analyst, Restaurant Systems (6-month contract)

Bilingual IT Service Desk Analyst

Systems Analyst II

IT Service Desk Analyst-Full-Time-Downsview

Service Management Analyst

Business Analyst (Commodities Trading)

Analyst, Platform Management – ServiceNow

Senior Business Analyst (Trading Integrations)

Product Data Analyst

Infrastructure Support Analyst

Head of Information Technology (I.T.)

Senior Lead Frontend UI Developer

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