Inside sales rep Jobs

Inside Sales Customer Service Specialist (Bilingual)
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- From $47,000 a year
- Full-time
- Bilingual
- Sales
- English
- Dental care
- Paid time off
Quick apply
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Woodstock ONroute - Part-Time and Full-Time Cleaner
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Cleaner Partime OnRoute Port Hope
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Full time/ Part time Cleaner - Morrisburg ONroute
ONroute —Cornwall, ON
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Full time/ Part time Cleaner - Morrisburg ONroute
ONroute —South Dundas, ON
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Inside Sales Rep
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Inside Sales Rep/DZ Driver
Messer Canada —Hamilton, ON
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- Day shift
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Inside Sales Customer Service Specialist (Bilingual)

Puresource Corporation -
Guelph, ON

Quick apply

Job details

Permanent | Full-time
From $47,000 a year
7 days ago

Qualifications

Bilingual
French
Sales
Post-secondary education
English
Microsoft Office
Inside sales

Full job description

Who we are:

Founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

Existing Vacancy:

This job posting is for an existing vacancy.

Job Title:

Inside Sales Customer Service Specialist

Location:

Guelph, Ontario

Pay:

Starting rate - $47,000 per annum

Scope for the position:

To provide consistent sales representation to existing Puresource customers, assigned new customers and all customer requests, thereby reducing misunderstandings, improving customer service and boosting sales and to supply on time and accurate order processing.

Basic function of the position:

Answering Phones: Answering phones in a courteous and pleasant manner is the primary responsibility of the inside sales rep in line with Puresource's mission of providing the best customer service to its customers.
Processing Orders: Reps are responsible to input all company orders with accurate store and order information and to ensure the appropriate follow-up whether received by phone/fax or email. All orders at some point should be dealt with as a result of a call to the customer. In the case of fax or email, you want to call the customer to confirm receipt of the order. While on the phone, it is the opportune time to clarify any issues with the order, let the customer know if a product is out of stock or discontinued and provide alternatives. Also increase sales through upsells via bi-weekly sales or volume deals and see if we can be of any further assistance to the customer. Reps are expected to meet all timelines that are set out in our policies and are responsible for checking fill rates. Reps are also responsible to ensure maintenance of the order database as per the order entry SOP.
Catalogue: Puresource publishes a bi-monthly catalogue to highlight specials, new items and promotions. It is the sales rep's responsibility to ensure that their customers are made aware of these promotions and new products and encourage the trial of these items. Unpublished discounts, promotions, and demos must have approval from Sales Manager.
Sales Support: Reps will also supply an active support role to all other sales teams. It is important to maintain good communications with the Outside sales team regarding any customer issues, needs, or if they are required to get in contact with a customer.
Customer Service: Providing excellent customer service will provide Puresource with the edge on the competition, as you are the front-line contact. It is important to make sure that the customer has had a positive experience with the Inside Sales Department and that they will want to continue doing business with Puresource as a result.

Duties and Responsibilities:

Processing all customer orders accurately
Answering Phone orders.
Communicating with all departments within Puresource to ensure excellent customer service
Ensuring special shipping costs are expressed to the customer and special shipping requirements communicated to the Shipping Department
Communicating customer needs/ issues to outside sales
Communicating with customers, making outbound calls to potential customers, and following up on leads. Researching and qualifying new leads
Understanding customers' needs and identifying sales opportunities
Maintaining a database of current customers
Staying informed about competing products and services
Participate in meetings to discuss benchmarks, personal as well as team goals
Perform other duties as assigned

Required qualifications, education, experience, training, skills, background, certifications:

Post-secondary education or equivalent work experience
Bilingual in English and French mandatory
Driven and want to develop your skills within a growing company
Ability to function successfully both independently and in a team environment
Strong work ethic, positive team attitude and the ability to multitask in a fast-paced environment
Personable and comfortable communicating by phone and e-mail
Inside Sales experience preferred (3-5 years)
Proficient with Microsoft Office Suite
Solution oriented
Highly organized with superior attention to detail
Ability to multi-task and manage time efficiently
Sales experience and business acumen is considered an asset

How to apply:

Qualified candidates can submit their resumes through LinkedIn or by email to [email protected]. Please note, emails need to have the Job Title (Inside Sales Customer Service Specialist) in the subject line.

Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.

Accommodation & Equal Opportunity:

Puresource complies with applicable human rights legislation and provides accommodation during the recruitment process where required by law. Applicants requiring accommodation may contact Human Resources at [email protected] during the requirement process.

Use of Artificial Intelligence:

Puresource does not use Artificial Intelligence to make hiring decisions. Where automated tools provided by third-party job platforms are used, they are limited to confirming basic eligibility requirements only.

For more information about our company, visit https://www.puresource.ca/ or https://nowfoods.ca/

Pay: From $47,000.00 per year

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Ability to commute/relocate:

Guelph, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

What are your salary expectations?

Language:

French (required)
English (required)

Work Location: In person

Quick apply

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