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We are seeking an experienced Technical Lead with 8–10 years of experience to lead Application Development (AD) and Application Maintenance & Support (AMS) initiatives in a Telecom domain environment. The role involves managing enterprise Java and middleware-based applications, supporting transition from client teams, ensuring application stability, and driving continuous improvement using modern observability and AI-driven practices.
Key Responsibilities:
- Own end-to-end lifecycle of telecom billing and enterprise applications including enhancements, maintenance, and production support
- Lead knowledge transition from client teams including documentation, reverse engineering, and risk mitigation
- Perform impact analysis, solution design, and estimation for enhancements and defects
- Provide L2/L3 support including triaging, root cause analysis, and incident resolution
- Ensure SLA/KPI adherence for incident, change, and problem management
- Design and implement integration flows using OSB and web services
- Manage release cycles and deployments across environments
- Implement monitoring using Dynatrace and log analytics using Splunk
- Drive proactive monitoring, performance tuning, and anomaly detection
- Create dashboards, alerts, and observability metrics for system health
- Maintain runbooks, SOPs, and architecture documentation
- Ensure secure coding practices and quality enforcement using SonarQube
- Collaborate with business, QA, DevOps, and operations teams
- Mentor team members and drive knowledge transfer effectiveness
- Leverage AI tools for development, monitoring, and automation improvements
Technical Skills:
- Java 8, 21, Spring Boot, Struts, Servlets
- Oracle Service Bus (OSB 11gR1)
- WebLogic, Tomcat
- Oracle Database (SQL, PL/SQL)
- Hands-on experience with REST/SOAP services and enterprise application development
- Experience in AD/AMS delivery models and production support environments
- Linux Red Hat 8,9 and shell scripting
- Virtual server environments
- Dynatrace (APM, distributed tracing, monitoring)
- Splunk (log analysis, SPL queries, dashboards)
- Git, Jenkins/Azure DevOps
- ServiceNow/JIRA
- Security standards (OAuth2, SSL)
Legacy modernization experience
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DevOps & Tools:
- SonarQube – code quality and vulnerability management
- Build tools: Maven/Gradle
- Version control: Git (GitHub)
- CI/CD: Jenkins / Azure DevOps
- Familiarity with release pipelines and automation frameworks
AMS / Support Tools:
- ServiceNow, JIRA – incident, problem, and change management
- Experience handling production incidents, RCA, SLA-driven delivery
Strong background in transition projects and support stabilization
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AI & Modern Skills:
- GitHub Copilot or similar AI coding tools
- AIOps using Dynatrace and Splunk ML toolkit
- AI-driven anomaly detection and log analytics
- Generative AI API exposure (Azure OpenAI)
Automation and intelligent DevOps pipelines
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Nice to Have:
- Telecom billing systems knowledge
- Microservices, Docker, Kubernetes
- Cloud platforms (Azure/AWS)
The base compensation range for this role in the posted location is: $76,336-$179,088 CAD.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
