Ottawa, On Article Jobs – 213 Openings This Week

Customer Support Coordinator
Morson Talent (Canada & USA) —Ottawa, ON
- $50,000–$60,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Continuous improvement
Quick apply
19h
Deskside Support Analyst, FoxWise
Compugen Inc —Ontario
- $21–$38 an hour
- Full-time
- Hybrid work
- Computer Science
- Windows
- No university degree
Service Desk Analyst
Infosys —Ottawa, ON
- $57,389–$70,143 a year
- Bilingual
- Doctoral degree
- Customer service
Quick apply
12d
CUPE RA - Fall 2026 - Prof. C Gibb
University of Ottawa —Ottawa, ON
- $31.89–$50.25 an hour
- Part-time
- English
8d
CUPE - Automne 2026 - TA - POL2503 - A00
University of Ottawa —Ottawa, ON
- $31.89–$50.25 an hour
- Part-time
Technical Support Specialist
Teldio —Ottawa, ON
- Full-time
- Travel
- Scripting
- APIs
- Paid time off
- Flexible schedule
Quick apply
Sales Associate - Natural Health Supplements - Ottawa
Nature's Signature —Orleans, ON
- $17.60–$19.50 an hour
- Part-time
- Sales
- Customer service
- Merchandising
- Store discount
Quick apply
2d
CUPE - Automne 2026 - COR - POL3544 - A00
University of Ottawa —Ottawa, ON
- $30.53–$36.63 an hour
- Part-time
- In-person
- Business
Implementation Consultant
Barracuda Networks Inc. —Ottawa, ON
- $61,000–$81,000 a year
- Hybrid work
- Computer Science
- Engineering
- Project management
Quick apply
1d
OAC Research Coordinator
Ottawa Aboriginal Coalition —Ottawa, ON
- $40–$50 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Sr Quality Assurance & Technical Support Specialist
Securitas Technology Canada Corporation —Ottawa, ON
- $90,000–$100,000 a year
- Full-time
- Customer service
- Engineering
- Analysis skills
Quick apply
Senior Analyst, Service Desk
Brookfield Renewable —Gatineau, QC
- On call
- Azure
- Microsoft Outlook
- Customer service
Quick apply
Project Coordinator, Chair in Technology and Society
University of Ottawa —Ottawa, ON
- $63,155–$78,944 a year
- Full-time
- Bilingual
- English
- Master's degree
2d
Infra System Administrator
Accenture —Ottawa, ON
- $25.41–$49.45 an hour
- Full-time
- Hybrid work
- Bilingual
- English
- Bachelor's
1d
SCFP-CUPE - Fall 2026 - TA - CRM3334 B00
University of Ottawa —Ottawa, ON
- $31.89–$50.25 an hour
- Part-time
- English
- Bachelor's
- In-person
Photonics Integration Technician
Q-Block Computing —Ottawa, ON
- $55,000–$75,000 a year
- Full-time
- Engineering
- Assembly
- In-person
- Dental care
- Vision care
Quick apply
Infra System Administrator
Accenture —Ottawa, ON
- $74,000–$124,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Bachelor's
1d
Business Applications Specialist
CAA North & East Ontario —Ottawa, ON
- $60,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Dental care
12d
Storage Administrator
Bank of Canada —Ottawa, ON
- $94,193–$110,816 a year
- Hybrid work
- Bilingual
- Azure
- Computer Science
- Relocation assistance
- Dental care
13d
SCFP-CUPE - Fall 2026 - Corrector - CRM2701 A00
University of Ottawa —Ottawa, ON
- $30.53–$36.63 an hour
- Part-time
- Bachelor's
- In-person
6d

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Customer Support Coordinator

Morson Talent (Canada & USA) -
Ottawa, ON

Quick apply

Job details

Permanent | Full-time
$50,000–$60,000 a year
19 hours ago

Qualifications

CRM software
Sales
Xero
Continuous improvement
Customer support
HubSpot
Communication skills

Full job description

You will be responsible for the coordination, progression, and customer experience of support tickets within the Americas region, operating as part of the global Tier 1 Support function. Acting as the regional control point, you will own tickets from first contact through to resolution or closure, retaining accountability throughout the lifecycle, including when work is escalated to Tier 2 or Tier 3.

You will ensure tickets are progressed in line with defined support processes and escalation rules, maintaining high standards of customer communication, ticket hygiene, and service delivery. It is responsible for enabling effective handovers between regions, ensuring continuity across time zones without disruption to customer experience.

Tier 1 support responsibilities take priority over all other duties. Alongside this, you will support the day-to-day running of the Ottawa office and provide coordination support for Auxilium Maintenance renewals.

Success in this role is measured through timely and effective ticket progression, escalation accuracy, quality of customer communication, and contribution to knowledge and continuous improvement.

Key Responsibilities and Duties

Customer Support

Act as the regional Tier 1 control point for the Americas, owning the customer experience and ensuring all support interactions are handled professionally, consistently, and in line with defined service standards.
Own and manage support tickets end-to-end within the Support Portal, retaining accountability for progression, communication, and resolution throughout the lifecycle, including when work is escalated to Tier 2 or Tier 3.
Validate customer requests, understand context, impact, and priority, and provide accurate guidance, workarounds, or resolution at Tier 1 where possible.
Ensure all tickets are prioritised and progressed in line with defined support processes, escalation rules, and SLA targets, escalating only when required with clear, structured evidence.
Coordinate with the wider global Support function to enable seamless support handover between regions, maintaining continuity across time zones without customer disruption.
Own all customer communication within the ticket, ensuring updates are clear, timely, and aligned with agreed messaging and service standards.
Maintain high standards of ticket hygiene, ensuring all customer interactions, updates, and actions are accurately recorded in the CRM & Support System, with all support activity captured in the system of record.
Capture lessons learned, workarounds, and resolutions, contributing to the development and continuous improvement of the Knowledge Base and self-service capability.
Identify repeat issues, customer trends, and improvement opportunities, feeding insights back into Support, Product, and Marketing functions.
Act as a liaison between Support and Marketing to ensure customer insights inform communication planning, content creation, and customer-facing messaging, aligning with agreed brand tone and communication standards.
Partner with the Marketing team to ensure all customer-facing communications (including announcements, emails, knowledge articles, and service updates) are accurate, aligned to current support activity, and consistent with brand tone, value propositions, and communication guidelines.

Ottawa Administration

Acts as a backup liaison between the Ottawa office and the Operations Manager, addressing office-specific matters including coordination with Crown Property, managing and monitoring office supplies and security checks.
Provides general admin support including mail, shipping, providing support for office visits and organising town halls.
Coordinates local IT support involving coordinating with Ottawa IT contractors, maintaining IT inventory records and assisting with the cell and onsite phone administration.
Provides backup support to Operations Manager and local finance in timesheet and invoice administration, local budget tracking, expenses administration, security processing and sub-contractor administration.
Collates and reports net zero emissions data and conducts quarterly H & S inspection of office.

Maintenance Renewals

Support Annual Maintenance Renewals in accordance with defined sales processes and procedures, including tracking renewal dates, preparing draft quotes, and coordinating with customers and internal stakeholders.
Maintain accurate renewal records and update relevant systems (e.g. Xero) in line with agreed processes.
Work with the wider business to obtain accurate information required to support renewal activities, ensuring data is complete and aligned prior to customer communication.
Provide coordination support to the Sales function; commercial ownership, pricing decisions, and contractual agreement remain with Sales.

Proven Ability / Key Skills

At least two years’ experience in a customer-facing or support role, with the ability to understand and respond effectively to customer requirements.
Experience working within a ticketing or CRM system (e.g. HubSpot or similar).
Experience operating within structured processes or service environments, with an understanding of workflows, prioritisation, and escalation.
Experience coordinating across teams or functions to support issue resolution.
Proven ability to manage workload effectively in a fast-paced environment.
Resourceful with a proactive approach to problem-solving and issue resolution.
Excellent written and verbal communication skills, with the ability to convey clear and structured updates to customers.
Comfortable working within ticketing systems and defined processes, maintaining discipline and consistency in workflow execution.
Confident coordinating across functions, teams, and time zones within a global support model.
Able to assess when to resolve, when to escalate, and how to provide the necessary context for effective progression.
Calm and professional when handling customer pressure, maintaining control of communication and expectations.
Strong interpersonal and collaboration skills, contributing to an effective and supportive team environment.
High attention to detail, ensuring accuracy in ticket management, communication, and data capture.

Please note, this is a real and current job vacancy. Morson Edge does not use artificial intelligence to screen or select candidates.

Pay: $50,000.00-$60,000.00 per year

Work Location: Hybrid remote in Ottawa, ON

Quick apply

Refine Your Search

article jobs in ottawa, on

Customer Support Coordinator

Deskside Support Analyst, FoxWise

Service Desk Analyst

CUPE RA - Fall 2026 - Prof. C Gibb

CUPE - Automne 2026 - TA - POL2503 - A00

Technical Support Specialist

Sales Associate - Natural Health Supplements - Ottawa

CUPE - Automne 2026 - COR - POL3544 - A00

Implementation Consultant

OAC Research Coordinator

Sr Quality Assurance & Technical Support Specialist

Senior Analyst, Service Desk

Project Coordinator, Chair in Technology and Society

Infra System Administrator

SCFP-CUPE - Fall 2026 - TA - CRM3334 B00

Photonics Integration Technician

Infra System Administrator

Business Applications Specialist

Storage Administrator

SCFP-CUPE - Fall 2026 - Corrector - CRM2701 A00

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