Ottawa, On System analyst Jobs – 118 Openings This Week

Customer Experience and Process Improvement Analyst
Hydro Ottawa —Ottawa, ON
- Full-time
- Hybrid work
- Bilingual
- English
- Research
Senior System Engineering Analyst, System-of-Systems Engineering
General Dynamics Mission Systems - Canada —Ottawa, ON
- $90,000–$120,000 a year
- Full-time
- Computer Science
- Engineering
- Databases
- Dental care
- Tuition reimbursement
Quick apply
System Engineering Analyst, Advanced Vetronics Systems
General Dynamics Mission Systems - Canada —Ottawa, ON
- Full-time
- Computer science
- Computer Science
- Engineering
- Dental care
- Tuition reimbursement
Quick apply
NETWORK OPERATIONS CENTER ANALYST
Nova Networks Inc. —Ottawa, ON
- $40,000–$50,000 a year
- Bilingual
- Computer Science
- Engineering
Expression of Interest: Enterprise CRM Administrator / Business Analyst (Salesforce)
Algonquin College —Ottawa, ON
- $43.61–$50.39 an hour
- Full-time
- Hybrid work
- Computer Science
- Sales
- Salesforce
- Dental care
- Tuition reimbursement
5d
Analyst, Systems Engineering (Airworthiness)
General Dynamics Mission Systems - Canada —Ottawa, ON
- $100,000–$140,000 a year
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Bachelor's
- Dental care
- Tuition reimbursement
Quick apply
Senior Sales Operations Analyst - Ottawa
March Networks —Ottawa, ON
- $85,000–$90,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Dental care
Quick apply
Business Analyst - Program
PAL Aerospace —Ottawa, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Employee stock purchase plan
- Dental care
Quick apply
11d
Infrastructure Systems Analyst (Network) (RFT 1.0 FTE)
The Royal Ottawa Mental Health Centre —Ottawa, ON
- $58.63–$67.97 an hour
- Full-time
- Hybrid work
- Bilingual
- Azure
- Computer Science
- Disability insurance
- Dental care
Systems Engineering Analyst, Airborne Mission Systems
General Dynamics Mission Systems - Canada —Ottawa, ON
- $85,000–$120,000 a year
- Full-time
- Computer Science
- Engineering
- Analysis skills
- Dental care
- Tuition reimbursement
Quick apply
Senior Sales Operations Analyst – Ottawa
March Networks Corporation —Ottawa, ON
- $85,000–$90,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Dental care
System Integration & Test, Intermediate
General Dynamics Mission Systems - Canada —Ottawa, ON
- $77,000–$90,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's
- Dental care
- Tuition reimbursement
Quick apply
Security Threat Analyst
Bank of Canada —Ottawa, ON
- $94,193–$110,816 a year
- Hybrid work
- Bilingual
- Writing skills
- English
- Dental care
8d
Senior Technical Systems Business Analyst (FTE)
Invest Ottawa —Ottawa, ON
- $91,200–$102,600 a year
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- SharePoint
Quick apply
Infrastructure Systems Analyst (Infrastructure) (RFT 1.0 FTE)
The Royal Ottawa Mental Health Centre —Ottawa, ON
- $58.63–$67.97 an hour
- Full-time
- Bilingual
- Azure
- Computer Science
- Disability insurance
- Dental care
Data Analytics Engineer - Corporate Data Analytics Group
Canadian Bank Note Company —Ottawa, ON
- $86,000–$108,000 a year
- Full-time
- Remote
- Computer Science
- Engineering
- English
- Life insurance
Quick apply
Specialist, Quality Assurance Analysis
CMHC —Ottawa, ON
- $86,816.59–$108,520.74 a year
- Temporary
- Hybrid work
- Bilingual
- Microsoft Excel
- Microsoft Access
8d
Systems Administrator
MDA —Ottawa, ON
- $75,000–$90,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
Senior Technical Analyst, Enterprise and Security, Information Services
healthcarecan —Ottawa, ON
- Full-time
- Bilingual
- English
- Windows
Senior Technical Analyst, Security Operations
healthcarecan —Ottawa, ON
- $39.03–$56.11 an hour
- Full-time
- Computer science
- Computer Science
- Designated paid holidays
- Dental care
11d

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Customer Experience and Process Improvement Analyst

Hydro Ottawa -
Ottawa, ON

Apply Now

Job details

Full-time

Qualifications

Bilingual
French
Post-secondary education
Process improvement
English
Research
Microsoft Office
Change management
Project management
Bachelor's
Usability
Computer networking
Computer skills
Business requirements
AI
Business
Drafting
Business process improvement

Full job description

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

At Hydro Ottawa, we empower the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come.

Are you ready to make a difference in our community?

JOB SUMMARY

The Customer Experience & Process Improvement Analyst, drives customer-centric projects and initiatives aimed at enhancing operational efficiency and effectiveness across the organization. Collaborating with cross-functional teams, this role supports the successful implementation of customer experience strategies aligned with corporate goals. The Analyst is actively engaged in mapping customer experiences, measuring and evaluating customer behaviors and sentiments, and identifying areas for improvement and innovation. This role also involves drafting detailed business cases, articulating clear business requirements, and evaluating and refining business processes to spearhead efforts that optimize operations and boost efficiency.

MAJOR RESPONSIBILITIES

The essential responsibilities of the job include but are not necessarily restricted to the following:

Organize project initiatives using project management tools and methodologies
Work closely with cross-functional teams to understand business objectives and align customer experience goals to ensure successful project outcomes.
Collaborate with data analyst(s) to leverage customer data across multiple channels, uncovering actionable insights that drive strategic decision-making and enhance the customer experience.
Create and facilitate cross-functional customer journey mapping and process evaluation to identify and prioritize opportunities for improvement.
Evaluate existing business processes and systems from the customer's and employee’s perspective to identify and recommend areas for improvement.
Draft comprehensive business cases, including cost-benefit analyses, for proposed projects to ensure alignment with organizational goals and strategic priorities.
Analyze and map end-to-end business processes to identify and participate in implementation of enhancements that drive operational efficiency.
Translate business requirements and customer research into detailed definitions, documentation, and functional design concepts.
Engage with internal and external customers throughout the development lifecycle to ensure new applications, processes or products meet their needs.
Develop and conduct usability and scenario testing to validate that solutions meet user needs and expectations before deployment.
Recommend and monitor key performance indicators (KPIs) to assess the effectiveness of customer experience enhancements and operational improvements.
Capture and analyze the voice of the customer (VoC) through various channels (surveys, feedback, etc.) to identify trends, pain points, and opportunities for improvement.
Draft recommendations for and update documentation, including policies, procedures, and training materials, ensuring accurate communication to stakeholders and seamless knowledge transfer and implementation.
Conduct knowledge transfer and change management initiatives to promote the successful adoption of new processes and systems.
Offer cross-functional project support to various groups within the Chief Customer Officer Division, both during and after the rollout of new initiatives.
Generate reports and presentations to communicate findings, analyses, and recommendations to management and key stakeholders. Document results of initiatives evaluating success against the goals set at the outset and outlining lessons learned.
Stay current with industry trends and best practices in customer experience through research and networking.
Oversee the administration of customer-focused programs and support critical applications and systems, troubleshooting issues with business stakeholders and IT.
Perform other related duties as required.

EDUCATION AND EXPERIENCE

Minimum two year post-secondary education in a related field such as Business Administration. University degree is preferred.
Experience and formal training combined with demonstrated performance and ability may substitute for academic requirements. For example, minimum 3 years experience in roles such as Business Analyst, Process Improvement Analyst, or similar, with a focus on customer experience and operational efficiency.
Strong computer skills; proficient in the use of office productivity and collaboration tools preferably Google Workspace. Proficiency in Microsoft Office Suite is an asset.
Experience with customer journey analysis, business process mapping, and deriving insights from data is an asset.
Experience in defining business requirements, drafting business cases, and conducting cost-benefit analyses to support project proposals is an asset.
Familiarity with Artificial Intelligence (AI) tools to enhance customer experience and automate processes is an asset.
Project Management designation or accreditation considered an asset
Background in customer-focused roles within the utility or energy sectors is an asset.
English essential, both oral and written
Bilingual (English and French) considered an asset

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, the details of which the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:

Ottawa, ON

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and the applicable union.

Pay Range Minimum:

$59,000.50

Pay Range Maximum:

$90,668.50

Posting End Date (if applicable):

August 3, 2026

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.

Apply Now

Refine Your Search

system analyst jobs in ottawa, on

Customer Experience and Process Improvement Analyst

Senior System Engineering Analyst, System-of-Systems Engineering

System Engineering Analyst, Advanced Vetronics Systems

NETWORK OPERATIONS CENTER ANALYST

Expression of Interest: Enterprise CRM Administrator / Business Analyst (Salesforce)

Analyst, Systems Engineering (Airworthiness)

Senior Sales Operations Analyst - Ottawa

Business Analyst - Program

Infrastructure Systems Analyst (Network) (RFT 1.0 FTE)

Systems Engineering Analyst, Airborne Mission Systems

Senior Sales Operations Analyst – Ottawa

System Integration & Test, Intermediate

Security Threat Analyst

Senior Technical Systems Business Analyst (FTE)

Infrastructure Systems Analyst (Infrastructure) (RFT 1.0 FTE)

Data Analytics Engineer - Corporate Data Analytics Group

Specialist, Quality Assurance Analysis

Systems Administrator

Senior Technical Analyst, Enterprise and Security, Information Services

Senior Technical Analyst, Security Operations

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