Cognizant technology solutions Jobs

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School Technology Support Specialist I

Calgary Board of Education -
Calgary, AB

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Job details

Part-time | Full-time
$32.16–$41.81 an hour
4 days ago

Qualifications

Computer operation
Customer service
Encryption
Post-secondary education
UNIX
WAN
Computer networking
Organizational skills
Communication skills

Full job description

Mission

The Calgary Board of Education (CBE) is the largest school board in western Canada with over 140,000 students and 16,000 employees. Our mission: Each student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning. We pride ourselves in the values we hold. Students come first. Learning is our central purpose. Public education serves the common good. The CBE encourages an inclusive and equitable workplace, which supports our diverse student and employee community. We encourage all applicants to join our dynamic, diverse, and collaborative culture and welcome applications from all qualified individuals.

When you apply to the CBE, you can feel good about serving our future leaders and contributing to student success.

Support Staff Temporary Roster

CBE Human Resources manages a roster of contingent casual on-call workers who are engaged to temporarily replace staff absences and to work on short-term projects. Work assignments may be scheduled in advance or the morning of the assignment. Roster staff enjoys the flexibility of working in schools and departments full-time or part-time with a minimum commitment of two days availability per week. If you are looking to work casually or if you would like to gain experience to move into a regular position, the Support Staff Temporary Roster maybe the opportunity you are looking for.

We are looking for reliable, self-motivated people to join our temporary roster team as on-call School Technology Support Specialist I.

By joining the CBE you will enjoy:

A great work environment with an organization that makes a difference in the lives of students every day;
$32.16 - $41.81 per Hour (Grade F) plus 6% vacation pay;
Opportunities to advance your career.

Position Description

Purpose

The purpose of this position is to provide technical onsite support to schools for all their technology needs as well as second level phone support services to CBE school staff for computer hardware, software and utilities used on workstations, and school/classroom local area networks.

Accountability

This position is accountable for:

Providing effective and timely support services such as troubleshooting, consultations, information and training by telephone, e-mail, and in person site visits in a professional manner; and,
Providing accurate assistance to clients in the implementation of solutions by guiding and pacing client through necessary actions to resolve problems.

Major Responsibilities

Determines the nature of reported problems and decides on appropriate actions required for problem resolution. Uses workstation/network troubleshooting, monitoring, tuning and analyzer tools for both hardware and software problems. Uses School Technology Support (STS) and third party knowledge bases for technical information. Refers cases and maintains client follow-up to the appropriate internal and external stakeholders for resolution when appropriate.
Demonstrates and assists students with the use of computer-based hardware and software. Liaise with teachers in preparing computerized instructional materials for students. Assists students to perform activities that coordinate the use of technology in their program of study.
Provides the school Principal, staff, or other appropriate contacts with information/status report, advice, and recommendations regarding appropriate use of technologies to enhance business procedures and practices, and on workstations (Workgroup or Network environment) for both Mac and PC platform.
Sets up and configures workstations (including printers and other peripherals) and software applications and integrates them into the school’s environment. Assists CBE approved vendors and partners in the hands-on implementation of new technology at schools.
Understands and adheres to proper equipment disposal procedures and regulations, remaining alert to compliance with FOIP legislation.
Identifies and maintains inventory of computer equipment and software licenses.
Configures workstations for local- and wide-area networking. Installs network cards, sets up network connections, establishes proper network addresses and installs network related software. Prepares the school for a wireless environment (wireless card and encryption keys).
Assesses performance of technologies and makes adjustments for fine-tuning to acquire maximum workstation efficiency with a follow-up status report to the Principal and STS management.
Provides input to the Principal on user’s training requirements. Tests training modules offered by STS. Will create documentation and deliver training modules developed by STS at school sites.
Researches / evaluates new hardware and software products and assesses product suitability to meet clients' needs as well as compatibility of integrating with suite of products in use at the Calgary Board of Education. Identifies, documents and reports potential implications and impacts. Provides input to the development of standards for hardware, software, and configuration standards.
Adheres to service level agreements between ITS and Schools. Monitors to ensure they are being executed properly and advises management if adjustments need to be made that would better meet the needs of the schools.
Liaises and consults with vendors on behalf of clients. Analyses / assesses problems to determine appropriate resolution remaining cognizant of warranty issues.
Maintains knowledge of security practices and checks for proper security practices and/or security breaches. Reports security incidents immediately to the Principal and STS Management. Perform system request initiated from the HelpDesk in the time specified (patches, software/utilities version upgrades).
Maintains current in the technology field and in the varying school technology environments.
Submits daily and/or weekly administrative paperwork such as call-tracking (Heat), status reports, logs, school workstation binder, mileage forms, absence declaration form, vacation request forms and any other required documentation as specified by the Principal and STS management.
May perform responsibilities of School Technology Support Specialist II as required.
Performs related responsibilities as assigned.

Qualifications

Education and Experience

The completion of a microcomputer application post-secondary certification with two years of related experience.
An equivalent combination of directly related post-secondary education and directly related experience may be considered.
Demonstrated proficiency in the most current version of Windows and Macintosh platforms.

Demonstrated Skills and Competencies

Demonstrated proficiency in Unix operating systems is desired.
Knowledge of wide area network environment is highly desirable.
Demonstrated ability to function effectively in an atmosphere of constantly changing priorities with time/pressure commitments and very demanding client base.
Must possess strong organizational skills and the ability to juggle multiple responsibilities at once.
Demonstrated effective interpersonal, communication and customer service skills.
The ability to work effectively in a team-based environment is required.
Personal suitability.

NOTE: This position requires travel to schools. Must provide own transportation.

Conditions of Employment

Police Information Clearance: Applicants new to the Calgary Board of Education WHO ARE OFFERED EMPLOYMENT must complete and pass a police information clearance before employment is confirmed.

Be Part of Our Success

Are you looking for an opportunity to join a team where your contribution makes a positive impact on the lives and learning of more than 131,000 CBE students? The Calgary Board of Education is looking for exceptional professionals to join our team. Our employees are highly valued and recognized, a career with the CBE offers incredible opportunities, rewards and supports.

We thank all candidates for their interest in this position however only those selected for an interview will be contacted.

Apply Now

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