Current Vacancy
Information Technology Services – Union (USW Local 1998)
Posting Date: July 27, 2026
Closing Date: August 10, 2026
Position Title: Multimedia Support Technician
Pay Scale Group: USW Pay Band 9
Department: Information Technology Services
Pay Rate: $65,748 with an annual step progression to a maximum of $84,080
Type of Appointment: Continuing / Permanent
Work Schedule: Full-time - 35 hours per week. Monday to Friday.
Victoria University is committed to equity in access to employment and a diverse and inclusive workplace. The University encourages applications from racialized persons/persons of colour, women, Indigenous peoples, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas. If you require accessibility accommodation, please contact the Human Resources Department
[email protected].
Purpose:
This position requires the successful candidate to work onsite. Although alternative accommodations may be granted from time to time, support of classroom technology requires the position to be always on campus.
Reporting to the Manager, IT Client Services at Victoria University, the incumbent is responsible for the technical support and setup of all classroom technologies including collaboration software such as Teams, Zoom, WebEx and other, audio-visual equipment such as projection and sound systems and the teaching podiums as well as the maintenance and care of these systems.
The incumbent will also support the setup and tear down of all related equipment in meeting rooms upon request. He/She maintains an inventory of spares and ensures that these inventories are kept up to date, including laptops to support the needs of clients using the classrooms and meeting rooms. Installation and support of mobile devices such as cell phones, tablets and others, voice over IP environment and unified messaging.
Provides training/instruction in the use of Audio-visual equipment to faculty, staff and Events groups. Assists with the resolution of PC/software problems. Performs preventive maintenance and servicing of moderately complex classroom equipment. Act as Project Lead for classroom technologies upgrade and liaison with U of T’s Learning Space Management group.
Duties:
Multimedia
- Ensure all Classroom, Meeting Rooms and Bader Theatre is in good working condition for maximum efficiency prior to any room bookings.
- Coordinates with Events and Space Management Group at Victoria daily to ensure that the setup and tear down of A/V equipment are done before and after room bookings for the day.
- Ensures all equipment are in good working condition. Makes necessary repairs. Perform routine maintenance.
- Prepares and maintains an inventory of all equipment. Ensure that loaned-out equipment is returned and in good working condition and report all malfunctioning returned equipment to the ITS Manager.
- Provides training and assistance for staff, faculty, students, and external clients with equipment available in the rooms they have booked. Recommends what available equipment is best suited for the user’s needs.
- Manages and acts as Project Lead on classroom technology related projects, requests quotes, schedules work and supervises contractors. Proposes classroom technology equipment including sound system to purchase and update on an annual basis. This includes meeting spaces at Victoria.
- Provide effective problem resolution and technical support services to clientele at Victoria. Respond to service requests in a timely manner through ServiceNow. Most service requests require on-site support. Act as liaison between UofT’s Learning Space Management and Victoria ensuring that the technology used in academic classrooms is compatible with and supported by LSM.
- Basic support and triage of network connectivity – DHCP, DNS, TCPIP for classroom technology as well as wireless access. Provides software support on current operating systems - Microsoft Windows and MAC OS;
- Support current and future collaboration technologies such MS Teams, Zoom, and others.
Client Support and Technical Services
- Installation and setup of mobile devices such as cell phones, tablets and others. Ensures that users sign the Victoria University Device Agreement. Keep and manage all records of user devices and other pertinent information.
- Provide technical support for the Voice over IP environment at Victoria and act as a liaison between U of T Telecommunications group and Victoria ensuring that all VoIP equipment is properly supported. Act as the Project Lead for any major upgrade to the Voice over IP environment at Victoria.
- Participates as an active team member on assigned IT special projects and rollouts and may provide technical coverage during non-business hours and under special circumstances.
- Provide user training on the use of mobile devices and VoIP equipment. Provide basic support for Apple IOS, and Android OS.
Other
- Reports regularly on the status of existing active projects; participates in regularly scheduled status meetings.
- Schedules, trains and supervise student assistants who are hired to provide extra classroom technology support service.
- Acts as a backup for other members of the ITS Support team as required.
- Participates on project teams as required.
- Other duties as assigned.
Qualifications Required:Education:
Community College diploma in media arts or equivalent combination of education and experience
Experience:
- Must have five (5) years of experience with audio-visual, electronic classroom, computers, projection and video equipment.
- A good knowledge of industry-standard videoconferencing and web streaming product lines as well as Voice over IP equipment and mobile devices.
- Demonstrated experience in training faculty or professional clients in equipment use preferred. Experience in standard operating software and application packages (Mac OS, Windows OS, and Microsoft Office).
Other:
- Demonstrated ability to follow problems through to resolution.
- Demonstrated superior telephone etiquette and strong desire to help others.
- Ability to learn continually “on-the-job” under pressure, on own initiative, often without prior training or instructions, to keep abreast of the rapid changes in classroom technology systems, hardware, user requirements, and other dimensions of IT.
- Ability to effectively handle multiple problems, completing each in a timely manner.
- Ability to exercise good judgment, discretion and tact.
- Ability to work in an environment with frequent interruptions.
- Ability to work effectively independently and as part of a team.
- Ability to communicate effectively and accurately both orally and in writing, including the ability to communicate technical concepts to persons with limited technical backgrounds.
TO APPLY:
Internal Candidates: Please visit https://www.vicu.utoronto.ca/careers/ and click Internal Opportunities to login and apply.
External Candidates: Please visit https://www.vicu.utoronto.ca/careers/ and click External Opportunities to apply.
Victoria University thanks all applicants for their interest, however, only those selected for an interview will be contacted.
